Galgorm

booked last minute - only room remaining was the Shepherd's hut - far exceeded our expectations - previously stayed before in the hotel. will be back

absolutely nothing

We stayed in one of he cottages it was extremely comfortable . The spa , pool etc all outstanding . Our dinner in the restaurant was delicious , breakfast was delicious and the staff on both occasions were very willing to meet our every need .

We cannot criticise anything from the minute we got inside the door until we left . Our only one very small complaint would be a very large group sitting across from us at dinner we’re very very loud that we could not hear one another . Now we’re not against anyone having a good time but unfortunately it did impact on the evening .

Loved the outdoor facilities the private hot tub experience very well managed and manacured. The bar in the evening with the live music brilliant atmosphere.Friendly staff.

Drinks prices a little steep.

Food was good in Gillies - very nice.

The spa facilities were outside almost entirely. When it is snowing, this is a disaster. We stayed in the cottage and we walked down in clothes to try and be outside less time. We got told we couldn’t leave our stuff there and we are residents so we should walk back to the cottage and come down in flip flops and robes. In the snow. Inside the spa- one of two indoor facilities were closed for maintenance. Outside, the rooms weren’t to temperature, as it was cold outside. The outdoor uncovered jacuzzis were lukewarm. There was seemingly random rules poorly applied about where you could and couldn’t take drinks. We grabbed drink from the entrance nearest the cottages, then were told we had to sit in the lobby as we weren’t allowed to pass through to the other side with those drink from that zone. I’d have given up but they were £19 each… so we hurriedly had to sit and awkwardly drink them. The cottage was poorly upkept with visable damage to floor and walls. The shower flooded and the carpet was wet the whole trip. Not worth the cost frankly as the spa was the draw and was poorly equipped for the snow. I’m not sure what the issue was honestly as other countries manage to keep facilities hot in colder weather!

It was absolutely fabulous. Scenery was stunning. The whole resort was gorgeous. Lovely walks around it. Stunning. Staff were fantastic so friendly, lovely people. So helpful. Food was gorgeous. Beds were soo comfy.

Cannot say anything bad about this place

Ground floor double doors to outside very spacious clean and comfortable

Was looking forward to a nice bath only had a shower but it was great

The breakfast was exceptional. There was something for everyone.The staff were very pleasant and efficient.The cottage was perfect for a mother/daughter getaway.The facilities were wonderful. 24 hours just wasn't enough.

The weather! But that's life.

Scenery/location beautifulFood fantastic

Spa was just too busyFelt like it was overcrowdedWork men carrying out repairs during busy time

Clean

Shower was only running cold water during the morning - Shepard’s hut 7 13.02.26

The Shepard huts were nice but the walk down I. The dark was not clear as arrived late in the evening.

As mentioned the pathway to the Shepard’s hut from the parking area was so dimly it was very difficult to see where to go in the dark an very mucky with suitcases.

All the staff and management. The food The whole spa facilities.

Wish there was more availability to book spa treatments. This was a gift and were u aware they are booked out in advance of the day you arrive.The room was very claustrophobic with the tiniest window. Far too warm aswell even with window open all night.

Staff were friendly within the bar and restaurant and the Shepard’s hut was a lovely location

Dear Galgorm Guest Relations Team,I am writing to share some feedback following our stay with you last night, which was booked to celebrate my boyfriend’s 31st birthday. While we did enjoy aspects of our visit and appreciated the efforts of your staff, there were a number of issues that unfortunately took away from what was meant to be a very special occasion and did not quite meet the high Galgorm standard we were expecting.Prior to our arrival, I contacted the hotel to arrange a small birthday surprise in the room. I was assured this would not be an issue, and I understand that balloons were blown up and brought up with the presents. However, on entering the room, these were simply left in black bags on the sofa rather than being arranged or displayed in any way. This was disappointing, as it was a special day for us and something I had taken the time to organise in advance.During our visit to the spa, while seated on the sauna benches, the electricity cut out. This left us sitting in the cold for approximately 15–20 minutes, which took away from what should have been a relaxing experience.When booking dinner, we had arranged a transfer from the Shepherd’s Hut to the main hotel due to the rain. Reception advised that we would receive a call when the transfer arrived; however, this call never came. When we walked up to check, the driver drove off, meaning we then had to walk down in the rain to avoid missing our dinner reservation.At dinner in the Castle Bar, I would like to acknowledge the staff for the lovely birthday touch of adding something special to my boyfriend’s dessert along with a card — this was very much appreciated. Unfortunately, my main course, the haddock, was extremely greasy and ultimately inedible, which was disappointing.Finally, we were surprised by the limited amount of entertainment available during our stay, particularly given it was mid-term, which added to the feeling that the experience fell short of expectations.

I love the spa area

The prices of drinks in the bars is genuinely extortionate no need to charge hard working people these prices small cocktails too not usual sizes noticeable the bar area are fairly empty compared to other visits any wonder galgorm relax a bit with the prices even do happy hours ect

Been lots of times and...

Water bed facilities nowhere near enough, getting a bit worn / smelly. Tiny attention to detail adjustments around grouting in bathroom shower in bedrooms . Separate pool for family’s with young children. All in all

Service is probably the best we have experienced in Ireland , very clean facilities, no confusion, hotel is so well run . Lovely bar .

Not much to say , the front entrance walls needs a wash and a paint . That’s about it really

Love the Spa is a great set up, beautiful place the grounds and surroundings. Breakfast was very nice and staff are very helpful and welcoming. Will always return do love it here

Not being able to get using some stuff due to it being very crowded, Bars very crowded couldn't get a table, (Staff did kindly give us a table next door in Gillies which was nice and they were very good to us)Breakfast buffet room/area is ridiculously small considering the size of the estate and guest numbers No pedestrian gate for access from the cabins to the Spa

Great facilities

Honestly is too busy, great for the owners but not ideal for guests. Also drinks are far too expensive in the spa area

Food was excellent

The car park in the lodges was quite muddy Leaving dirty footprints in the cottage

Everything was really excellent.

The room (Shepard's hut) would have benefitted from a wardrobe however, the clothes hooks were inadequate to hand coats, dresses, shirts.

Location and comfortable

Radio wasn’t working for musicNo Netflix on tv