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3+ Star Hotel
Clean updated room. Recommend staying in the Birch tower. All the rooms are newly updated.
The hotel had disability assessable rooms and showers.
Location and proximity to downtown
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2 Star Hotel
Leaving
location
People are very nice and welcoming. Room was very clean. Bed spread had a cigarette hole in it but the rest was clean.
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2 Star Hotel
It was very quiet
Property clean Odessa, front desk..she's friendly & helpful.
Odessa's coffee.. she's always smiling .
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2 Star Hotel
The staff are always great and friendly. Quick, assertive and deliberate, waisting no no time to book and accommodate.
Cleanliness towels no services
Rooms are nice got better price then motel 6
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2 Star Hotel
Location was good
The worst experience I have ever had! Way over priced! Big rip off! Exploitation!
It was a cool safe place
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2+ Star Hotel
Too many homeless around the outside of the building. Did not feel safe walking alone in the parking lot.
Fire alarm at 12:15am
Location
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3+ Star Hotel
Cleaningness & Location
The location, easy access, very close to the Casino.
Cleanliness
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3 Star Hotel
The hideabed are dirty owners there say there 25-30 yeas old. Pretty disgusting, room smell like smoke and marijuana.
Not much
Nice property
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3 Star Hotel
The location was great
The staff was rude
It was clean
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2+ Star Hotel
Close to my conference.
Nothing it's the most terrible experience of a hotel I have ever had in my life I should get a refund back asap .
Great room and service
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2+ Star Hotel
Not much
I liked the location. Beds are comfortable.
convenient location
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3 Star Hotel
Location
That there were two bedrooms and a full kitchen.
Very spacious and convenient for cooking. Insetead of going out to eat
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2 Star Hotel
Location
The price of the hotel was great for being at the location it was at. The rooms were very spacious and had a fridge, stove, and mircowave. Great for families who are traveling!
Always clean, the front desk night clerk was awesome. Always friendly when we came back.
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2+ Star Hotel
Location
The room was very spacious.
Breakfast
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3 Star Hotel
Wonderful customer service. Perfect place to stay. Thank you!
Location
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2+ Star Hotel
Staff was wonderful and very helpful
The nasty attitude of one of the front desk clerks on 02/12/25 at 3:00pm
As a customer who has been choosing this hotel on and off for 8 years - the safety and security, the staff is always friendly and accommodating, and the free delicious coffee and pastries is a plus!!
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2+ Star Hotel
The rooms were very nice clean and looked like remodeled.
Closed to the airport and fwy
Location
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4 Star Hotel
Ease of checking in and out. With no front desk staff, it's definitely introvert approved?
The room was perfect having everything we needed. Bed was outstanding, pillows great. Kasa keeps things quiet at night . . Love that!
Big kitchens and very clean hotel overall!
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3+ Star Hotel
The location was great, the room was great, the staff was great, and the experience overall was perfect. This is our new spot when we come to Reno, we absolutely loved it. Low Key, Nice, and everything is in walking distance.
The room was very nice. It was basically a 1 bedroom extended stay suite that could comfortable sleep multiple people.
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4 Star Hotel
Clean fast elevators
I liked the free parking in the convenience of getting in and out
The rooms are very well appointed and comfortable
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4 Star Hotel
Location and free parking
Tried to check in19 minutes before 3. No one in line they said I would have to come back in 10 minutes or pay additional 60 dollars to check in Emailer. Staff was rude. Finally check in room construction above. Complain staff said would check on it.
The 24 hour service is a huge plus
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3 Star Hotel
Friendly staff. Clean rooms. Safe location.
Social hour & breakfast
Great bed and the breakfasts were really good.
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2+ Star Hotel
It was quiet
Location
Location
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3 Star Hotel
new, convenient location
Management very helpful
It?s a new hotel and so it is very clean. It was an easy in and off the freeway. There were a few fast food restaurants within walking distance and a bistro on site.
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2+ Star Hotel
great parking
Full fridge
Located off I-80
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3+ Star Hotel
Proximity to airport.
Shuttle to/from airport was fast. Staff is kind, professional, available.
Convenience
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2+ Star Hotel
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3 Star Hotel
Staff was friendly and breakfast was good
Dog friendly
Pre inspection is needed of room
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3 Star Hotel
They offered breakfast Saturday was ok. Sunday they could not keep up with the amount of people. Had no coffee. The person running it you could tell was over whelmed. She stated to people that what was out was what was left. That was at 8am 2 hours lef
Breakfast was not what I?ve experienced at other best western plus. Left a lot to be desired.
It had a shuttle to help you get around the area
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2+ Star Hotel
Hilton inn a suites high standards
The staff was very friendly
Location is great with plenty of parking.
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