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2 Star Hotel
The gate
Friendly staff
Nothing
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2 Star Hotel
Had cockroaches!!!! Bed was uncomfortable with dents in it!
Clean and updated
Everything good accept not follow request even I call before for request
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2 Star Hotel
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2 Star Hotel
Customer service at the window which was very rude, hostile and accused me of having traffic in my room I will be filling a lawsuit against this hotel
Cockroaches
Cockroaches. They moved me from 1 room to another. Both had cockroaches
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2 Star Hotel
Great staff and great room! Coffee in lobby is superb.
I travel all around the country and this is always my favorite place.
The staff is amazing at Tri-Valley Inn. The staff makes you feel as if you are family. Very accommodating,friendly,and always available to assist you with any need you may have. Rooms are very clean and cozy.
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2+ Star Hotel
We could not get the TV to turn off so we had to sleep with it on. We also could not get the volume to change so we had that to contend with. The second room we reserved, my friends were locked in the room and could not get out.
The staff. The ladies who checked me in were wonderful! I had not planned on getting a room. With the rain being as bad as it was, I did. The room had almost everything needed, shampoo, conditioner, soaps, plenty of linens. Bed & room were comfortable
Location
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2+ Star Hotel
Staff
Very convenient, friendly staff
Everything is so convenient
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2+ Star Hotel
Very accommodating.
There were teenagers make noise till 4 am
The front desk person was great. Bed was comfy.
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2 Star Hotel
Clean
Location and price
Location, cleanliness
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3 Star Hotel
Pay for parking - really!!!
Modern, usually clean
The space
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3 Star Hotel
The hotel is located with several restaurants around it within walking distance. There?s a grocery store right there as well.
Everything
Haven't gotten my refund. IN MONTHS. They break the law.
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2+ Star Hotel
Hotel employee was the most amazing hostess and help us every step of the way she was able to answer all of our questions and correct some errors made by our booking company. She made our vacation extra special
Everything worked as advertised
They didn't have hot coffee on sunday morning, we asked for it two times and it took about 1/2 hour for them to bring it out. Breakfast was not refilled and the counters were messy. After waiting for breakfast to be refilled we finally left. Not good
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2+ Star Hotel
Location is Great
I loved the location of this hotel. Personally for me it's by my friends and a lot of delicious restaurants and shops!
Clean comfortable and close to food and freeway
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2 Star Hotel
Nice staff, good location.
Nothing really
The staff who was working at the time was very understanding of the issues I had with the rooms I got and very patient with me. Very friendly
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2 Star Hotel
Our tv didn?t work the hole night and when asked to change rooms they refused
Nothing. This place is run down.
NOTHING
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2 Star Hotel
The motel over booked so I didn't even show up on there reservation.i called to confirm and they were booked and I had a reservation that they could not accommodate.
This is going to be my first and last time booking with this hotel I don¿t like this hotel at all I spent a week here because I had to if I was able to cancel I would cancel it the very first hour whe I arrived here for from everything they had the worst
Nothing
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3 Star Hotel
Quiet
The room size and the complimentary cookies.
Location
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2+ Star Hotel
Price was right
Bad smell, found 2 cockroaches in room
The staff and the hotel
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2+ Star Hotel
Hotel was run down and musty. Door seals completely shot. Staff was rude, refused to provide a folio for reimbursement. Avoid, extremely incompetent.
Convenience of booking and check in
Predictable
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2+ Star Hotel
You can easily be disturbed by the sound from the hallway or upstairs. The curtain can not be closed completely, so you can be waked up by the sunlight early in the morning.
Location
Comb and razor only available for purchase!
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2 Star Hotel
The staff owner is willing to work with you.
Clean room!
very quiet
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2+ Star Hotel
staff was great
The breakfast
The location was perfect for the soccer tournament my kids played in. It was on the same road
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2 Star Hotel
It was cheap
Nothing except location
Good deal for the price. Don't expect Ritz Carlton if you don't pay Ritz Carlton prices.
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3+ Star Hotel
The room was very clean and had everything we needed.
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2 Star Hotel
Location, freeway access.
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2 Star Hotel
!st floor room, nice window coverings (shutters), comfy bed, good heat.
Location
False advertising. They said they had a pool and a hot tub and neither one of them even had water. Also, the smoke detectors kept chirping and waking us up throughout the night it was horrible. Plus the check in office smelled so bad.
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2 Star Hotel
Staff at front desk is often very short with people and rude! Whenever you request anything they act like your putting them out and they are doing you a favor!!
quiet, restful, easy freeway access and very light parking area
It is on the busiest street in Concord where drugs and homeless are rampant. The staff is very rude and spoke to me and my father in a manner we have never been spoke to by any individual or human being ever in our lives.
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2+ Star Hotel
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2+ Star Hotel
Location - easy access to wherever I went ; breakfast was good with many choices
Location. Price. Service. Comfort. Environment. Great free breakfasts. Black Bear Diner next door.
The location of the hotel was the only positive thing for me about this hotel.
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2+ Star Hotel
Free breakfast
Breakfast menu change
The breakfast was decent
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