Mercure Almaty City Center

The hotel location is perfect and welcome staff Zhenis was supportive and remaining staff . The room was cleaned and nice view.

Staff. Location

Dark room with not much light coming in. There was no hot water in first night. Spa staff is not kind and very loud not considering guests. Spa area is cold. Jaccuzi water is cold. Lounge chairs not comfortable

The location, the atmosphere of the hotel

We made a request to the hotel, after two days of checking in they responded !

The personal was very helpful ve polite. The hotel itself was amazing in design and comfort the rooms was so nice. I really would like to go next time and the same hotel. The breakfast also was so delicious and the waitress was also police .

The hotel is really modern and very well located. The rooms was well furnished and spacious. Good shower and comfy bed. Staff was friendly and all went smooth.

The WiFi internet speed from my room could be slightly better. But, nothing that created any issue for me.

I thought the breakfast and dinner had a good range of healthy options, and I especially appreciated that there were gluten-free options available. I also really liked the room service online ordering system - it made things extremely easy. The staff also did a good job and spoke great English.

There was only one towel offered in the room at any time - this felt a bit stingy.

centrally located, walking distance to shops, restaurants , events, parks. Breakfast is very good , well -spread. Staff is helping, mostly knew English. In Hotel, Restauant food if quite good. Reception area and relax sitting area near the Bar is quite big and well maintained. They allowed us to have some of our own food in the area, meeting in this area. thank you. Reception staff is also courteous and helping. Late check out was allowed, and we appreciated it very much.

they dont have Bell boy, no one to take your luggage from your car, to your room, room to reception. you are on your own to carry all your luggages. A slightly over-priced compare to adjoining Novotel and other near-by hotels.

Superb

Since I was going to have an early check out (4 am), the day before leaving the hotel, I asked twice to the staff at the reception to have a take-away breakfast, which they confirmed. Upon checkout the box had not been prepared and nobody could give me an explanation, which was quite disappointing to me, because I had asked it twice and with due advance.

it was quiet

They could have removed the breakfast price from our reservation but refused to do so even though we said it while checking in

it was clean and spacious

They did not remove my breakfast cost from the reservation price

Friendly and welcoming atmosphere, comfortable and impeccably clean. The bed was exceptionally comfortable, and the breakfasts were enjoyable as well.

It would be great to have better coffee, such as cappuccino made with fresh milk instead of powdered milk, and natural juices rather than boxed juice at breakfast.

Excellent location

Tv channels in Arabic not available and can’t access the tv with Netflix or cable

A good business hotel in downtown Almaty. Really excellent staff, who were consistently friendly and helpful. Good breakfast, not conventional and not really outstanding in any way. Overall a good option for Almaty, without quite being outstanding.

Great place to stay. Very clean. The rooms are spacious. Breakfast was good. The reception staff was very co -operative at check out time Recommended for business travelers and family as centrally located and convienent.

Loved the location of the hotel and the staff were very friendly and helpful.

We had a lot of insects in our room and inspite of several complaints and pictures and proof given to the hotel we weren’t upgraded or refunded for our stay and had to continue as is.

Excellently appointed superior suite Room, responsive staff, well located hotel, walking distance to several good eateries, Arbat street, beautiful parks etc.

Bathroom latches were not locking. Lack of parking space on the ground level to park the car for sometime.

The have very good breakfast and the location is good

A/c wasn’t working in the room, checked in 2 persons but in the room towel and bath facilities were only for one person

Excellent location in the center with everything around you - the staff were helpful- special thanks to Kallibek for the support with changing rooms when faced with noisy guest next door - they were very considerate of elderly people

I recently had the pleasure of staying at Mecure Almaty and I must say, it was an outstanding experience from start to finish. The service provided by the front desk team, including ILYOR Roikhoinov, Ilyor Ibdiminov, and Arzho, was nothing short of exceptional.From the moment I arrived, I was greeted with warm smiles and a high level of professionalism. ILYOR Roikhoinov went above and beyond to ensure my check-in process was smooth and efficient, making me feel welcome and valued as a guest. His attention to detail and willingness to assist with any inquiries or requests set the tone for a wonderful stay.Ilyor Ibdiminov also provided exemplary service, demonstrating extensive knowledge about the local area and offering excellent recommendations for dining and entertainment. His friendly demeanor and eagerness to help truly enhanced my experience.Arzho was equally impressive, handling all my needs with grace and efficiency. Whether it was arranging transportation or providing assistance with room amenities, Arzho's dedication to ensuring a comfortable and enjoyable stay was evident.The accommodations were superb, with well-appointed rooms that were both clean and comfortable. The amenities, including the fitness center and dining options, exceeded my expectations.Overall, my stay at Mecure Almaty was truly memorable, thanks in large part to the exceptional front desk team. I highly recommend this hotel to anyone seeking top-notch service and a luxurious experience. I look forward to returning in the future.

Location is perfect

Nothing I can make out , there is some confusion in transfer but that too also they didn't charge , so everything was perfect