Holiday Inn Ipswich By IHG

Lovely friendly reception from Alex and good to see Paula always give exceptional professional service. Very comfortable bed and room was good.

Unfortunately it was very windy second night and there was something on the roof that disturbed my sleep. At 12.30 went to reception and was allocated another room by the night manager I didn't catch her name but was very efficient please thank her .

Near to the venue we were visiting.Clean and had nice facilities.The staff were excellent and really cheerful.

Bar prices were a bit high

Everything! The staff are amazing, facilities for children are great especiallymy autistic daughter who they were all fantastic with,, pool is lovely and breakfast was absolutely lovely. They catered to us in every way they could and we had such a lovely time we ended up staying an extra night!

The play area needs updating outside as it's quite a tease for children staying.

My husband me and our two dogs arrived on Friday. We were met by a lovely lady called Alex who gave the dogs some treats and a drink of water. We had booked an accessible room which accommodated my husbands mobility scooter. The oxygen he had ordered was already in the room. The bathroom was huge and had a wheelchair accessible sink and a bathseat over the bath and a shower.The staff were exceptional. Nothing was too much trouble. The restaurant was bright and beautifully furnished. The menu was varied with something for everyone. The breakfast was self service and there was a special area set aside for gluten free. The dogs were allowed in the bar area. The gym was well equipped and the staff very helpful in helping with the equipment. The swimming pool and changing facilities were clean and there was a jacuzzi and sauna. Towels were available free from the gym reception.Although the weather was cold and wet the management and staff went out of their way to make our Valentine weekend wonderful. Thank you.

There was nothing we didn't like

Excellent customer service. Reception staff during checkin (wild guessing her name was Kelly?? - please correct me!!) and also Lupi, Wes and Laura the following day were great. Kitchen and breakfast staff and at the gym, all friendly and professional. Everyone was wonderful and made the stay enjoyable. Cannot fault the service. Facilities were also really good, though might need a little updating. Made use of swimming pool, jacuzzi, sauna and minty steam room. Breakfast was good. Location is only a few mins drive into town. You will enjoy staying here.

The beds need a bit of investment. Our rooms were switched but the beds were not great.

Pool and bar , breakfast was amazing

No dislikes

Very warm welcome on arrival, plenty of parking spaces, room with everything you needed and comfortable common areas.Will definitely use again.

Nothing at all

Great location, comfortable and clean.

Quiet, pool was big enough to do lengths in, sauna was good. Customer service was EXCEPTIONAL! No questions asked with a request due to the sad reason of my visit. I think it was Alex maybe on reception who was lovely. The guy in the gym was so friendly - so accommodating with making it easy for me to use the pool. Breakfast was yummy and had a great level of variety including dietary requirements. Didn’t properly look at the gym due to time constraints but if you gave them a cal I’m sure they’d tell you what was in there.

A bit tired, light on carpark so bright that the birds thought it was daytime at midnight. Timings for the gym and pool were annoying - but also I did arrive later on a Friday evening. I was hoping for a swim and sauna around 2030 but the pool shut then. Mon-Thurs is later closing.

Convenient and everything needed was on site.Excellent staff.

Luke warm shower

I did like everything and the breackfirst was wandefull said my wife. Unifortunaty the wather didint help a lot but we like it.

We though the jakuse was working but no and its very small and other client left tawel from swiming pool in very but condition as it is part of a basic hygiene condut.

Excellent breakfast

Disappointing that the showers were cold in the swimming pool changing rooms and spa pool not working

The Breakfast was fine.The Bar and lounge pretty good .Lots of parking space.

ROOM 110 the carpet was dirty and marks all over and oldBed was not big enough for couple and uncomfortableTV not working

Hotel is ok.

The staff did not recognise my companion for the check in, making her feel very unconfortable. And a week later got a fine for the car park despite having the number plate registered.

Staff were phenomenal - we got there quite late and got a free upgrade as we were the last check-in.

For price nothing - was standout for what it cost

Food was lovely. Breakfast great. Beds comfy.

Only downside was room very hot and unable to open windows much. I understand security, of course, but the heat was unbearable. Luckily I take a portable fan on my travels.

Staff at reception helpful and friendly.

The breakfast was awful and no one informed me that the goodies in the fridge was complimentary. Only on the day we checked out they informed us.

Close to many different amenities. Bedroom layout suits us two twin beds and sofa bed.

The pool facilities were a little run down but the staff were lovely, Hotel room was comfortable but much smaller than I was expecting, definitely a tight squeeze with a toddler too, the bar area was good but lacked staff taking ordersBreakfast was nice but few options

The children’s area could do with a few books or working crayons/fresh paper and clean toys, we brought our own toys but the whole area was a bit of a tip and unusable, The steam room stank of mildew but overall we enjoyed the pool, the staff made up for it.

Good location

When we booked the room we requested a double bed (a room for 2 people). Upon arrival, we ended up with 2 twin beds. The receptionist said that we were apparently already told that this depends on availability and rudely said “just push the two beds together” with an attitude.