Hampton Inn & Suites Charlotte/Pineville

The beds were comfortable.

Yes! The carpet was sticky, we ran out of toilet paper, there was no refrigerator, no iron, no ironing board, the phone did not work, and room was not cleaned, no clean towels or washcloths.

Hampton inn by Hilton never failed us below. Our stay felt like a motel stay despite the price being high.

They did not give us the room we reserved . All we hear from managers were they were sorry for inconvenience. The room they changed is was the same the same size they provided before. Carpets smelled like pee.

Staff was friendly

The refrigerator doesn?t work. The pool was permanently closed. The pull out sofa bed was so uncomfortable and the mattress on it was so thin.

Everytime I come they always are very friendly to me & my spouse I Love coming here unlike the computer lab is down when I had to use it for business use but hopefully they get it fixed .

There was nothing I did not like unless the housekeeper need to at least ask u do u want clean towels or need any room service.

old hotel, old carpet, old look... needs new look

The staff is really cool

I checked in & went up to my room it had the lock on the door she changed my room & gave me a handy cap joint it's cool

Toilet flush was not working and had to switch the room. Breakfast was below average. Bathroom had no lock, hotel does not fit Hilton label, probably a makeover hotel.

The front desk was professional and courteous.

The first two nights I had my Do Not Disturb sign so I could sleep late. After that, each morning I waited for room service that never came. I had to go front desk for fresh towels. Also, homeless people in lobby on hot day. Breakfast ran out early.

Clean rooms. Friendly staff. Easy access to food and shopping. A variety of options for breakfast. The fitness center was nice.

Wish there was an indoor pool option as well as a spa.

Front desk staff and manager was not trying extra to help, just average, not like other Hilton property Ac too loud

The location was desirable for the specific area that I visited. The breakfast has been consistently good for the times that I stayed there.

Yes, due to a defective door latch, my daughter and I were inconvenienced for four hours in being locked out of our room (304). We were given a second room (504) and that door was defective also. The hotel needs repairs that relate to room safety.

The breakfast was perfect. A large selection of delicious yummies. And the staff in the A.M. so pleasant. Always with a good morning hello.

I had a few ants in the room. I didn't say anything because it really was only a few. I just couldn't figure out where they were coming from. And I never had food in bed which is where I found 2. Like I said just a few.

The pool!

woman at front desk was very rude next morning.said I was getting too much breakfast to take back to my room. I told her I had my kids in the room and then she questioned wht room number I'm in. I told her checking out today and she said ok bye.

The staff was VERY GOOD! they were personable and treated us very well. Room was very clean. And though we didn't specify we needed a handicap accessible room, they offered us one for my mom without making her feel singled out. Everything was great.

Good staff, great breakfast

Water in tub got clogged since first time i took a shower

Hotel was exceptionally clean and staff extremely friendly. By the end of our five day stay, most of the staff recognized us and warmly welcomed us each day.

My luggage did not arrive at the airport until the next day; the staff was extremely helpful!

I would like to have had fresh towels.

location

The room itself, it has no microwave, bathroom directly by the bed. Noisy.

Arrived for breakfast and no food, went to the young lady at the desk and asked about it and her reply was we didn¿t get food today. No explanation, no sorry we¿re out, she was busy on her phone. Third stay this year at this location, won¿t go back.

Staff was very friendly and breakfast was fully stocked and ready for the crowd.

A/c in one of our rooms was broken and there were some clothes from the last guest still behind the TV which was found before Check-out. The other room had a wasp nest outside the window and a soda on the table has ants on it after a shower.