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Location
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Very luxurious and felt secluded. It was truly an oasis.
The rooms were super dimly lit and you could barely see anything at night with all the lights on. There wasn¿t a place to even buy a bottle of water on the property and I found it extremely overpriced for what it was.
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The staff, design of the hotel, big comfortable beds, air conditioning and rooftop are beyond exceptional. Ivan was outstanding, lovely, and helpful.
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Friendly staff
Downtown location. Walking distance to everything. Short ride to the beach.
Hotel was beautiful and beautifully kept. I was so impressed that it looked like the photos online! It was very clean. The room was large and the AC was very cold. Loved it. Had a room with the balcony. Safe and fridge, and balcony. LOVED IT
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Beautiful location
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The staff was welcoming, informative, helpful. The pool was small, but secluded, private, perfect. The cafe out front was colorful, cute, great people watching.
The hotel had a good location. Not much for a view nearby but walking distance to all of the downtown area. The beach is walkable from the hotel if you can walk a good mile or two. The front desk was nice.
The location is near to the restaurant and artist shops. The decoration is warm like home garden.The people in the hotel are awesome!!! they offer a lot of useful information, and tips for saving money. I lost my ID there, they help me to deliver
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Great staff, restaurant, free breakfast was made to order, room had very nice design and finishes and was spotless with a fantastic view.
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Good location and was always our choice of place to stay but about 6 months ago the management changed and all the customer friendly service staff have gone , hotel is going down the drain.
Nice hip/ modern style hotel. Breakfast was great, nice healthy food options. WXYZ bar good drinks, rooftop bar and pool is very nice.
What I like was the location, to other places in Tulum
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The hotel was extremely clean, the rooms were GORGEOUS, the food and drinks were incredible, and the staff was very accomodating
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Great hotel, great beach, great service.
The cabin on the beach, the rustic feel, the location walk in distance to cute garden bars restaurants etc
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The staff Hotel employee were very personable and accommodating
Very clean rooms and very helpful staff.
clean, friendly - nice bed
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Hotel employee was awesome and very friendly!
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I enjoyed the jungle setting of the outdoor accomadations, the outdoor beach seating restaurant and the views.
I've been coming here for 20 years and it still has such a unique authentic vibe. If you're sensitive to original beauty and energy, this is the place! You have a private beach, the most comfortable beds (EVER), and an amazing team!
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It is the most unique place we?ve ever stayed!
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Very satisfied for what I paid.
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The staff’s attentiveness was great. Hote employee answered all our questions and gave us good advice.
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Nothing at all. The room was dirty it smelled funny and the staff was very rude and unprofessional. I'm a blue vip member and this is what I was given. I will absolutely not choose this motel if you're in the Manchester East Hartford area. Never again....
Simple, modern and comfortable! The most beautiful hotel I¿ve ever stayed at!
Cool style
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Where to stay in Tulum
Learn about the top neighbourhoods of Tulum
Conrad By Hilton Tulum
Located in Tulum, a 2-minute walk from Chemuyil Beach, Conrad Tulum Riviera Maya has accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. Among the various facilities are a private beach area, a shared lounge, as well as a terrace. The property provides a 24-hour front desk, airport transportation, a kids' club and free WiFi. All rooms at the resort come with air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. The rooms have a coffee machine, while selected rooms also feature a balcony and others also feature sea views. The rooms will provide guests with a minibar. The breakfast offers buffet, continental or American options. At Conrad Tulum Riviera Maya you'll find a restaurant serving American, Caribbean and Greek cuisine. Vegetarian, vegan and gluten-free options can also be requested. The accommodation has a playground. The area is popular for cycling, and car rental is available at this 5-star resort. Tulum Archeological Site is 14 miles from Conrad Tulum Riviera Maya, while ADO International Bus Station is 26 miles from the property. Cozumel International Airport is 35 miles away.
The customer service was phenomenal. My sister and I felt safe our entire stay. We loved the resort and did not want to leave. The beach views while eating breakfast were such a vibe!
Property is very beautiful
This resort was very beautiful. From the entrance to the rooms, the gym, the restaurants, it was all very nice. The kids club was probably the best thing about this resort. They made some cool crafts daily with the kids. My girls loved it
Hotel Mundo Maya Tulum
Located in Tulum, 3.7 miles from Tulum Archeological Site, Hotel Mundo Maya Tulum provides accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. Among the various facilities are a terrace, a restaurant, as well as a bar. The property has a 24-hour front desk, airport transportation, room service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a desk, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. All guest rooms feature a closet. A business center and vending machines with snacks and drinks are available on site at Hotel Mundo Maya Tulum. Parque Nacional Tulum is a 7-minute walk from the accommodation, while Tulum Bus station is 2.8 miles away. Tulum International Airport is 25 miles from the property.
DownTown Tulum Hotel
Well located in the center of Tulum, DownTown Tulum Hotel provides air-conditioned rooms, an outdoor swimming pool, free WiFi and a terrace. Each room at the 5-star hotel has city views, and guests can enjoy access to a restaurant and to a bar. The property is non-smoking throughout and is located 2 miles from Tulum Archeological Site. At the hotel, each room includes a closetand a balcony with a pool view. Each room has a private bathroom with a shower, free toiletries and a hairdryer. Guest rooms include a safety deposit box. An à la carte, continental or American breakfast is served at the property. Languages spoken at the 24-hour front desk include English and Spanish. Tulum Bus station is a 10-minute walk from DownTown Tulum Hotel, while Bus station Tulum Ruins is 1.5 miles away. Tulum International Airport is 24 miles from the property.
Secrets Tulum Resort and Beach Club - All Inclusive - Adults Only
Located in Tulum, 3.1 miles from Tulum Archeological Site, Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive provides accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. With a private beach area, the property also features a terrace, as well as a bar. The property has a 24-hour front desk, airport transportation, room service and free WiFi. At the resort, the rooms have a balcony. Every room includes air conditioning and a flat-screen TV, and some units at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive have a sea view. Breakfast is available, and includes buffet, à la carte and continental options. At the accommodation you'll find a restaurant serving American, French and Italian cuisine. Vegetarian, dairy-free and vegan options can also be requested. Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive offers 5-star accommodations with a hammam. Tulum Bus station is 1.5 miles from the resort, while Parque Nacional Tulum is 1.9 miles away. Tulum International Airport is 25 miles from the property.
Welcome drinks and friendly staff
This is a beautiful hotel.
Hilton Tulum Riviera Maya All-Inclusive Resort
Facing the beachfront, Hilton Tulum Riviera Maya All-Inclusive Resort offers 5-star accommodations in Tulum and features a garden, private beach area and terrace. Among the facilities at this property are room service and a 24-hour front desk, along with free WiFi throughout the property. The resort has an outdoor swimming pool, fitness center, evening entertainment and a kids' club. The rooms include air conditioning, and some accommodations at the resort have a balcony. All rooms will provide guests with a fridge. At Hilton Tulum Riviera Maya All-Inclusive Resort you'll find a restaurant serving American, Italian and Mexican cuisine. Vegetarian, vegan and gluten-free options can also be requested. The accommodation has a playground. Guests can use the business center or relax in the bar. Chemuyil Beach is a 2-minute walk from Hilton Tulum Riviera Maya All-Inclusive Resort, while Tulum Archeological Site is 14 miles from the property. Cozumel International Airport is 36 miles away.
View and the liquor selection that was included.
Great layout and value
Price I was given
Our Habitas Tulum- Adults Only
Located in Tulum in the Quintana Roo Region, 2.2 mi from Tulum Archaeological Site, Our Habitas Tulum - Adults Only features a year-rond outdoor pool and a private beach area. Guests can enjoy the on-site restaurant. Our Habitas Tulum - Adults Only is an Eco-resort hotel. For your comfort, you will find bathrobes and free toiletries. Our Habitas Tulum - Adults Only features free WiFi throughout the property. You will find a 24-hour front desk at the property. Parque Nacional Tulum is 1312 feet from Our Habitas Tulum - Adults Only, while Tulum Bus station is 2.2 mi from the property. The nearest airport is Cozumel International Airport, 40 mi from Our Habitas Tulum - Adults Only.
Restaurant
The property is incredibly gorgeous. All the staff in every area are kind, patient, helpful and attentive. Food & drinks were impressive, fresh, wonderful flavors. Included breakfast was not your typical small free meal, it was amazing. Center location!
The staff was very welcoming and friendly! There was intention in exposing guests to cultural rituals via Wellness activities and events. The food was fantastic! The private beach area was ideal. The location is bikeable to town and landmarks.
Casa Gitano
Located in Tulum, a few steps from South Tulum Beach, Casa Gitano has accommodations with a garden, free private parking, a terrace and a restaurant. With a bar, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property provides room service, a concierge service and organizing tours for guests. At the hotel, every room comes with a desk. The rooms come with a coffee machine, while selected rooms also feature a balcony and others also feature sea views. All rooms feature a safety deposit box. Tulum Archeological Site is 7.8 miles from Casa Gitano, while Sian Ka´an Biosphere Reserve is 3 miles away. Tulum International Airport is 29 miles from the property, and the property offers a paid airport shuttle service.
The room was fantastic as was the beach
Naala Tulum
Naala Tulum features a restaurant, outdoor swimming pool, a bar and shared lounge in Tulum. Featuring a garden, the hotel is close to several noted attractions, around 1.1 mi from Las Palmas Beach, 1.2 mi from Paraíso Beach and 1 mi from Tulum Bus station. The accommodations provides a 24-hour front desk, airport transfers, room service and free WiFi. At the hotel every room is equipped with air conditioning, a desk, a flat-screen TV, a private bathroom, bed linen, and towels. Selected rooms have a kitchen with a microwave, a fridge and an oven. All units include a safety deposit box. Continental and à la carte breakfast options are available daily at Naala Tulum. The accommodations offers a terrace. South Tulum Beach is 1.5 mi from Naala Tulum, while Tulum Archaeological Site is 1.6 mi away. The nearest airport is Cozumel International Airport, 40 mi from the hotel.
The staff are very friendly and accommodating. Excellent room at a good price we as seniors could afford. Beautiful decorations--not your usual cookie cutter hotel. Has day passes so friends and family who live in Tulum can come spend a pool day.
This hotel seems maintainable
Friendly people, clean room, tasty breakfast
Cabanas Tulum- Beach Hotel & Spa
This hotel is located on one of the nicest beaches in Tulum, Mexico. The hotel offers a secluded location, guest rooms with free WiFi, an on-site restaurant and the Ziggy's Beach Club. Rooms at Cabanas Tulum include hammocks on the private terrace. Some rooms are located directly on the beach. Some rooms feature a private rooftop terrace with hot tub. Fresco's offers international cuisine and has children menu. Hotel guests can enjoy the beach club amenities, as well as cocktails and beers. The bilingual staff at Cabanas Tulum can arrange tours to nearby eco-friendly attractions like Sian Ka'an, a natural biosphere, or tours to sightseeing the cenotes, the natural underground pools, or travel to the archaeological sites nearby including Cobá, Chichen Itza and Ek Balam. Cabanas Tulum has Naj Naay Spa onsite. All hotel guests are invited to try our humid areas, treatments are optional. Our guests minimum age is 14 years.
Nice location. Great beach. Quiet, versus some of the local hotels that had techno music blaring all day long. Staff are great. One staffer, Aldo, took care of us like our personal assistant. He took care of everything we needed.
Location and the pool on the deck!
The location was good, tasty breakfast. Beach access was very convenient with ample shade under the trees.
One of the most beautiful Maya archaeological sites is Tulum, a walled city that sits on dramatic cliffs overlooking the Caribbean Sea. Facing the water, it's remarkably well preserved. If you're staying in the Tulum South area, you won't want to miss the nearby Sian Ka'an Biosphere Reserve, a UNESCO World Heritage Site that protects verdant mangrove forests and a colorful coral reef.
Hotel Milam
Located in Tulum, 4.1 miles from Tulum Archeological Site, Hotel Milam has accommodations with an outdoor swimming pool, free private parking, a garden and a shared lounge. With a terrace, the 5-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property provides a hot tub, evening entertainment and room service. At the hotel, each room includes a closet. Rooms contain a coffee machine, while certain rooms come with a kitchen with a microwave and a minibar. The rooms have a safety deposit box. An American breakfast is available at Hotel Milam. At the accommodation you'll find a restaurant serving Mediterranean, Mexican and Seafood cuisine. Vegetarian and vegan options can also be requested. You can play pool at Hotel Milam, and the area is popular for hiking and cycling. There's an in-house bar and guests can also use the business area. Tulum Bus station is 1.8 miles from the hotel, while Bus station Tulum Ruins is 3.6 miles away. Tulum International Airport is 23 miles from the property, and the property offers a paid airport shuttle service.
The aesthetics
Azulik - Adults Only
Located in Tulum, a few steps from South Tulum Beach, Azulik - Adults Only has accommodations with a fitness center, free private parking, a garden and a private beach area. Featuring a terrace, the 5-star hotel has air-conditioned rooms with a private bathroom. The property provides a 24-hour front desk, airport transportation, room service and free WiFi. At the hotel, rooms have a closet. The rooms come with a safety deposit box, while selected rooms also feature a balcony and others also feature sea views. Breakfast is available, and includes continental, American and vegetarian options. At Azulik - Adults Only you'll find a restaurant serving Italian, Japanese and Seafood cuisine. Vegetarian, dairy-free and vegan options can also be requested. The wellness area at the accommodation is comprised of a sauna and a spa center. Tulum Archeological Site is 4.2 miles from Azulik - Adults Only, while Parque Nacional Tulum is a 6-minute walk from the property. Tulum International Airport is 27 miles away.
It?s uniqueness.
Unique architecture
the rooms and ambiance and attentive staff was outstanding
Motto by Hilton Tulum
Located in Tulum, 2.5 miles from Tulum Archeological Site, Motto By Hilton Tulum provides accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. With a terrace, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. Guests can have a drink at the bar. At the hotel, each room has a desk. Guest rooms at Motto By Hilton Tulum are equipped with a flat-screen TV with cable channels and a safety deposit box. Guests at the accommodation can enjoy an à la carte or an American breakfast. At Motto By Hilton Tulum you'll find a restaurant serving American, Italian and Mexican cuisine. Vegetarian, dairy-free and vegan options can also be requested. Languages spoken at the reception include English and Spanish. Tulum Bus station is 1.6 miles from the hotel, while Parque Nacional Tulum is 1.6 miles away. Tulum International Airport is 25 miles from the property.
The terrace bar and ambience. Close to restaurant Alma Verde.
The free parking in the basement with security was a helpful feature. We rented a vehicle. Also the central location was good. We were close to stores and eateries. We could walk to a Carl Jr if we wanted a snack. The Hotel is in a small shopping plaza
Loved the staff! Everyone was so welcoming and willing to make sure you had a wonderful stay. Cleanliness and design were 10/10.
Frequently Asked Questions
Top Tips
- For peak travel periods in Tulum like late December or Semana Santa (Holy Week), book hotels 3-6 months in advance. Boutique properties fill up early and often require non-refundable deposits, while last-minute rates can be 30-60% higher than advance rates.
- Transfers from Cancún Airport to Tulum differ by cost and convenience. ADO coach buses cost 250-360 MXN (about $15-20 USD) and take 1 hour 45 minutes to 2 hours, while private shuttles are 900-2,700 MXN ($50-150 USD) and provide door-to-door service. Prebooking saves 20-50% over taxi fares at the airport. If traveling with a group or extra luggage, confirm shuttle capacity before booking.
- Avoid tap water in Quintana Roo, including at major hotels. Use sealed bottled or filtered water for drinking and brushing teeth to lower the risk of stomach illness. Ask your hotel about refill stations to help reduce plastic waste.
- Mosquitoes are common June-November, which aligns with dengue season. Use EPA-approved repellent (DEET or IR3535), wear long sleeves at dawn and dusk, and select screened or air-conditioned rooms. Ask your hotel about mosquito control programs.
- Tulum's neighborhoods offer different experiences. Tulum Pueblo is budget-friendly and is 3-6 km (10-20 minutes by car) from the beach. Zona Hotelera gives direct beach access but at higher rates, while Aldea Zama is a mid-range residential area. Choose your location based on your planned activities.
- Carry 500-2,000 MXN ($28-110 USD) in cash for taxis, small restaurants, and tips. When paying by card, select MXN instead of local USD to avoid Dynamic Currency Conversion (DCC) fees of 2-10%. Larger hotels and restaurants accept cards, but smaller vendors mostly require cash.
- Power outages are more frequent during June-November (hurricane season). For long stays, check that your hotel has a full-site generator that can run air conditioning and device chargers. Ask about generator duration and coverage before booking if continuous power matters for your plans.
- Accessible rooms are limited at boutique and beach resorts due to stairs and uneven paths. Request a step-free or ground-floor room in advance, and ask for up-to-date room photos to verify accessibility before you book.
- Take official ADO buses or colectivos (shared vans) instead of taxis to save 50-80% on local travel. Colectivos and ADO buses run regularly, but check schedules for late-night rides as frequencies may drop after 21:00.
- In restaurants, tip 10-15% if service is not already included; for housekeeping or porters, 20-50 MXN (about $1-3 USD) per service is typical. Some hotels include a service fee, so check your bill before tipping.
- If you need to work remotely, confirm the hotel's measured Wi-Fi speed (in Mbps) and quiet hours before booking. Many beachfront hotels offer slower bandwidth, so verify with the property if you require reliable high-speed internet.
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