Location was great! I wish I would hv found this gem earlier this summer! I would have come every weekend!!

Everything

We loved everything and will be coming back

Overall our stay was excellent. We have stayed here before and will come back. The staff was very welcoming and accommodating. I had a mix-up with my reservation and there were no issues the staff took care of us right away! The room was nice and spacious, with comfortable beds, clean sheets, and nice pillows. The TV was very nice and had an HDMI cord and USB, up-to-day technology! We were in room 356 in a balcony room, and we overlooked the pool and beachfront. The food is very good here and the amenity package is worth it if you plan on parking a vehicle and getting breakfast every day! The chips are a MUST. We liked the option of having room service every other day to save on resources. This hotel has very nice body wash, shampoo and conditioner provided. We loved the live music it really made the vacation vibe and we had a lot of fun with those guys! The hotel is on the beach and about a 20-minute drive to get to UNF or Town Center.

Regarding the room our complaint was the smell. The carpet smelled like wet dog or dirty feet it was awful and our clothing items ended up smelling this way. We kept the temp in the room around 72, and the smell persisted and at times was unbearable. I would recommend the hotel consider professionally cleaning the carpets from time to time. The 3rd-floor room overlooked the pool which would be very loud at times. I think we were on the 5th floor last time we stayed which was nicer. The bartenders were nice however I would appreciate the drinks being a little stronger considering we are on vacation. Mixed drinks were served with way too much ice and often tasted watered down (aside from taking into consideration that it is hot and the ice melts quickly).

Being beachfront

I left my family bible in a nightstand and I can't seem to get in touch with anyone to see if it was found. And the carpet was full of sand and pet hair.

The gym needs machines

staff and location

parking not enough

Great location. Right on the water. Friendly staff. Very clean. Food from the restaurant was delicious.

The front desk and the restaurant staff were excellent. Expecially the young many who worked every breakfast we were there. Prices were high and coffee prices very high.

I was disappointed in the size of the room and the fact that there was no comfortable seating for extended time in the room. It seems for $300 plus a night there would be at least seating for two. The coffee station was not replenished and other toiletries were not replenished, such as toilet paper, body lotion. And most difficult was the housekeeping employee not able to understand any English

The beach views, beach access Allison at the front desk

Oceanfront location and nice pool area. Centrally located on Jax Beach.

Location

The price of the room. I was expecting ocean for $360 per night. Lots of the grounds areas were in disrepair. If i asked for a quet room why was i put on 3rd floor above the lobby entrance where everyone seemed to congregate and talk, not to mention the room refrigerator which was unusually loud