Zoetry Agua Punta Cana, All Inclusive

I love the location and the boutique feel. Always great to see familiar faces. Hotel employee are the reason we keep coming back. Drink service on the beach was awesome with hotel employee.

It was definitely busier that previous trips.

Beautiful resort, gorgeous private beach, great food (and large variety of options), super friendly staff. Overall, a very peaceful getaway. Very soothing feel to this place. Perfect spot to indulge and relax.

A few things felt a little outdated, like the tech (TV, tablet in the room, etc.)

Boutique hotel Felt like you had resort to yourself Everyone called you by your name

Our room and the food

The insects that were outside. Came home all chewed up. I think it was from sleeping outside the night our air conditioner broke.

It was a beautiful location. The staff was amazingly friendly and made us feel welcome from the instance we got out the taxi. A very comfortable stay.

Beautiful place . Maybe a little costly

Green and natural . Not a concrete resort

It’s beautiful beach and spaces, the restaurants and the spa. Manuel is a great Concierge. Eliezer at Front Desk, Daniel at the pool bar, Chamel at a Restaurant and Vianely in the spa were all great!

The hotel was an excellent blend of being not too big, getting the personal atmosphere, and not too small, allowing good facilities. Excellent stretch of unspoilt beach.

The property was beautiful, clean and serene. Our room was amazing, especially the swim up. Our concierge Simeon was the BEST!!! Overall, the service was top notch. I felt like I was home and can’t wait to come back!

The property is as beautiful as on the pictures. The Staff is overly sympathetic and also very attentive and professional - everywhere. Lots of activities in the property throughout the day and into the evening. Classy atmosphere, where the guests enjoy the all-inclusive without abusing. Only very few, calm children.The food is very fresh, good and varied, yet do not expect a Michelin Star (in none of the four restaurants).

The location is both great (furthest away from the Airport along Punta Cana shore; this makes transfers longer but we enjoyed the peace !As an European, the mindset is American - and the prices accordingly (e.g. Spa treatments, albeit excellent, are more expensive than in Switzerland !)The weak Internet connection is being renewed and improved - so that should then do.

I think overall it was a decent experience. I think it was overpriced, especially for it to be on discount. I think it was still overpriced. I guess if it’s raining the farther you go up north, the more that it actually rains.They overcharge you for Taxi, so make sure you book in advance a taxi. And they try to overtax me leaving and then try to take the long way so they could over tax me.

The seaweed out in the front, they overcharged for everything, they charge $30 just for mosquito spray which is super outrageous. Some of the main staff wasn’t as welcoming. It’s just kind of like they needed a job. They didn’t have like a pleasant personality I don’t like the fact that they try to tell me what to wear, of course kids are there so. Personally, I only stayed for one day and I wish I didn’t even stay there. I stayed at another resort after and I fell in love with that one and it was $400 cheaper

Facilities were generally well-maintained and clean and some of the staff, particularly at the restaurants, were helpful and kind.

Service was extremely uneven and in some instances, completely bizarre. An attendant at the beach grabbed my foot completely out of nowhere while walking by me. One evening, I heard voices outside the room (on the second story of a standalone building with just two rooms, meaning that you would have no reason to be outside our room unless you were trying to access the room) and several staff members were standing around chatting. Housekeeping left the door open while cleaning, allowing mosquitoes in, despite language advising guests to protect themselves from mosquitoes by taking care to close the doors. Requests and orders were forgotten. Breakfast is pretty good, but the rest of it is at the level of airplane food. To top it all off, I got food poisoning toward the end of our stay, and was ill for five days.

Location was beautiful, staff were very eager to please their hosts, room was perfect when we arrived.

The Manager, Diana Kynast, turned awfully AGGRESSIVE to me, after our initial review!! She even questioned MY professionally, as it mattered at all, as a customer...Yes, I was upset in my review, but she took the complaints personally, never acknowledging ALL the flaws and unpleasantries we encountered during our stay.She dared telling me I was complaining to BLACK MAIL them, in order to get money compensation... (we would actually like them to use the money we spent to feed the emaciated horses they proudly offer as "entertainment...").Very sad, coming from the representative of a supposedly LUXURY 5 stars resort...1.- The luxury suite we booked was very noisy, because there was loud music in the property next door. The Manager said it was beyond their control, since it was not part of the resort...2.-The air conditioning never worked properly, they were not able to fix it in the 6 days of our stay...3.- There were constant noisy reparations to some kind of pit (for barbecue, I guess...) in the center of the beach, shorefront. Amongst other reparations...4.- There was no illumination for the dinner barbecue on the beach! The hosts had to use cellphones lights to be able to eat... While staff members were climbing trees to improvise some kind of solution.5.- We ordered room service breakfast every day. Jars and glasses were chipped, cutlery was always incomplete (coffee spoons, a knife, a fork...).6.- The mini-bar was never fully restocked, as well as the coffee supplies.7.- The canopy in the balcony remained undone for the last 3 days of our vacation.One of the worst things were the EMACIATED HORSES the Zöetry proudly offered as "Entertainment"... A very SAD everyday view across the beach shore...Each and every comment I provide is documented with photographs (as soon as we started noticing these faults, we decided to register them for our feedback).

The resort is very relaxing with plenty of beach and pool loungers. Room was spacious and comfortable. The concierge service (Wiris) was particually helpful. Great Cocktails!And if you are looking for a good workout Yuri is your man in the gym.

The food was not up to standard of the resort. I am aware that it is an all inclusive hotel, however the quality of the food was really below par considering what you pay.

The staff were amazing! We loved the pools and food.

Some restaurants were hot, and they tried to clean up the beach as much as they could of the seaweed. There is a lot more in the dominican than expected.

This resort is absolutely the most amazing vacation ever. It’s a small, all inclusive, spa resort that left nothing to be wanted. Bit really made this the most amazing getaway was the service, and the staff. We arrived visitors, and we left some absolutely wonderful staff that we now call family.

Beautiful setting, very clean and well maintained. loved our rooms!

The food was very good. The best restaurant was the Piragua In my opinion. The choices were different and the service was exceptional without being overbearing.

Extremely disappointed with the hot tub whirlpool in the spa. It was not hot for 3 days in a row! We did tell the spa staff and they said they called someone to repair, but it was not fixed while we were there. Additionally the water in my room was not hot. Since it was rainy for 3 days during my visit, I was really looking forward to being warm either in the whirlpool or my bathtub. I did call the front desk to report the water not being hot in my room, but it was not fixed until my check-out day Saturday. Speaking of rain, too bad there weren’t any rainy day activity opportunities to take advantage of. Would have had a massage or two, but the prices were very very expensive. I would tend to think if the massage services were reasonable, I would have had 2 or 3 during my visit. Another complaint was that very very loud machines woke us up a few mornings at 5:40am!

very relaxing, not crowded, friendly staff

mosquitos

The surroundings are amazing. Rustic style fits the place very well. The grass is really green, there are a lot of trees and beautiful bushes. Loved the interiors and exteriors.24h/day room service is a great feature. The menu for it is quite big, also the food in restaurants is changing so you don't need to eat the same thing. There are 4 restaurants there, 3 of them are for dinner and one for breakfast/lunch. We enjoyed the Piragua restaurant the most.Every day at 1 pm you get outdoor barbeque with tacos, burgers, and so on. Every evening some cool event. Like a guitarist or even a circus!Got us some free presents from the city.Some staff people are great - very professional and their smile feels real.

Does not feel like a 5-star resort. Overpriced.Wanted to charge us about 250$ extra on checkout. Remember what you order very well not to get fooled.VIP services. They give you some 20-40$ discounts but waste your hour or two selling you "unlimited vacation" service. Don't be tricked by their "200 or 400$ free" thing, don't let them waste your precious vacation time. Just tell you're not interested. It's free only if you don't value your own time.Staff. Felt unprofessional for such a level of the resort. Random jokes, forgetting to bring things, sometimes very slow, tips are very expected from you.Food. Food quality wasn't always good. Tastes just okay, nothing special. Piragua was the best restaurant there though.Bar. Inconsistent, very inconsistent. Every time you order a drink it will come with a little different taste or look than before. Felt like there was only one professional baristo and others just doing it for the first time.You are not going to get very clean beaches compared to Maldives for similar price resorts.WiFi. Was terrible at room and at the beach.The complimentray helicopter was cancelled. We got a free helicopter transfer from the airport to the resort due to special promotions. We confirmed it 2.5 months ahead to make sure we would get it. A day before I had to email them just to get a response that sorry no flight stating that there was a technical issue. Upon check-in, they now had another excuse - that it was fully booked now.Anyway, they suggested getting a helicopter transfer upon check out, which was okay to us, but not as special as the arrival transfer of course would be. It was too windy on the last days of our trip with rains so we decided to cancel the helicopter for safety reasons. So we asked for a taxi instead and they still wanted us to pay for it, even though a helicopter transfer would be much more pricey.