Bahia Principe Fantasia Punta Cana - All Inclusive

Cleanliness

Food was terrible. Staff was rude at restaurants and buffet. Housekeeping was nice.

Grounds,pools, entertainment and rooms are good

Food is horrible, buffets with lots of stuff but nothing good. Horrible a la carte restaurants, drinks weren't good either. Most staff are not very nice and they seem so unhappy, I don't blame them though, they work 12 hour shifts 12 days in a row.

The food tasted great, not bland. The staff was friendly at all times.

We had 2 rooms. The one my parents stayed in had a roach and the king sized bed had a broken baseboard. We were offered a room change but upon returning from breakfast we found a sandwich bed in the room. My parents had to sleep in separate beds.

From the minute we Checking in was fun. The staff was helpful and friendly. The resort is beautiful. We had a chance to eat at three different restaurants with superb service.

The wait time from the hotel to the beach. We were waiting for over half an hour to get a ride To the beach. There were not many activities.

The staff is fantastic. I have to commend hotel employee from  the Italian restaurant, stafff  the dance crew and all the bartenders, landscapers and lobby staff for making it feel so hospitable.

I wish I would have been told about the problem with the seaweed. The beach was impossible to bathe in and definitely was not the blue turquoise beautiful beach that is pictured on the website.

Friendly staff

WiFi was laggy and maybe an App would be better instead of using website.

The view from our lobby and the fact that we had access to all 7 hotels on the complex.

The free wifi will loose signal frequently and after 2 days I lost access in the room. After that I could only get access to wifi at one of the 7 lobby areas througout the property.

Overall Atmosphere. Friendly staff. Free Drinks.

room was nonsmoking but smelled of smoke. Probably because someone smoked on the balcony and left the door open.

Staf

The room

It a new theme in this country

Everything was great.

The food and staff

the process to check in was slow

The staff goes above and beyond to make you feel welcome. Good food and excellent service. You can visit the other Bahia Principe properties since they are all in the same resort.

The property is dated.

I was forced to pay twice for my rooms when they sent a demand notice that they will cancel my booking within 24 hours if i dont make the payment and after I had already paid two days before . I kept getting repeated messages demanding I make payment within 24 hours or my reservation would be cancelled.

They charged my credit card usd3,675. Twice for the same two rooms 8 booked. I tried repeatedly to cancel this reservation after I learnt this but no body was willing to help . The staff constantly mocked my situation and kept passing me to explain from one person to another to frustrate my attempts to refund.

Horrible!!!!!

They gave me a hard time at the property, they said my reservation was for only 2 people and it was for 5. Delayed me almost 5 hours, a lot of headaches and hotel was completely paid for 1 month before arrival, they told me I had to pay again until things get resolved. I had a horrible experience, plus I got food poisoning was out of commission for 3 days. Horrible experience

Food, stuff, kids friendly, very clean. Water park and pool for kids. Kids club. They help us to found a stroller for rental. Room service. Many water bottles for the room

If you pick castle side it will be music playing until 6pm. It’s ok but with a baby trying to nap little annoying. So just good to know. Take opposite side of you want quiet

Some of the a la carte restaurants were really good. The drinks at the bar were also good quality. The swimming pools were big and warm.

The hotel is clearly understaffed for the amount of customers. The very few staff were always overloaded and mostly unhappy. The beach chairs were ALL taken with towels. When asking the security, they couldnt do anything.

The amount of activities the hotel has are just perfect to keep the whole family entertained

The staff from the restaurants and vehicles were not friendly, some of them are actually very rude. Also, we did not like to have people selling things and waiting for us every time we went to the buffet.Also, we paid for a room for 2 adults and 2 kids and the fridge from the room was only stocked with 1 juice and 1 milk even after I called the concierge to make them realize this was the case.Finally, we paud for a castle front room but there was a huge palm in front of the balcony which covered the castle.

Overall a wonderful stay. I noticed the kindness and helpfulness of majority of the stuff as we arrived. Well suited for children and families, with aeas and activities adapted to them. Good food, variety of restaurants. Beautiful beach area.

One night I had a health emergency with my 3 year old son. I needed to call a taxi to go to the hospital and I dialed 0 on the phone available inside my room, reaching concierge services. The person in charge was very unhelpful and told me he would not help me. He said I needed to go to the lobby. In this type of resorts, the lobby is not close, and instead of offering additional help, given the health emergency I described, he did not even bother to contact his colleagues to help me with the taxi. I think this situation does not do justice to the overall attentiveness of the personnel, but nobody should act like this when a child is having a healt emergency. Also, my father asked two times to change his sofa bed because it was uncomfortable, but nobody came back to us during our stay to solve or respond to that request.

The staff was very good, everyone was very nice and helpful.

There should be designated areas for people to smoke. I was with my family, including my kids, and many people smoking right next to us everywhere in the facility. I was not expecting that, anybody smoking in all the areas of the resort.If you are good with that, then it is a great place to visit.