Hotel Valencia Santana Row

Centralize location in the Santana Row area. Walking distance to all shopping and restaurants.

Location

A very forward man ushered my daughter from the pool watched her every move while in her bikini. Very creepy

I like the location as it was in the middle of ebveryting in San Jose being on Santana Row.

The staff wasnt helpful at all. Even spoke with the manager and she was incompetent of managing a hotel. I had stayed here before and had no problems this time around I felt as If i was discriminated against because of my age or how I look.

It¿s right in the middle of the center - within walking distance of everything

Sink had pink mold in the drain (gross). Dust along the chair molding in the bathroom. Needs a fresh paint job.

Very friendly and helpful staff.

Location and distance to self-parking. Valet was $45/day - too much!

Valet service was great! But be advised it's a $45 charge - the staff didn't mention it at any point.

Our room smelled like cigarettes and they were put out on the patio. Our 1-year-old found almonds on the floor in our room, they weren't clean. We heard loud music from our room until 10pm and the staff never mentioned it; our toddler couldn't sleep.

The staff was friendly and accommodating

The walls are very thin. I could hear guest having a party in their down the hall yelling and dancing all night long. Not to mention the direction my room was facing. I could hear all the drunk people leaving the bars even though my window was closed

Location

One of the rooms was not ready when we arrived. Big panels from the AC unit were left out leaning against the wall. AC unit was in disrepair. We got moved to a different room but the AC unit was making loud tapping ticking noises all night.

location to shopping and restaurants

noise, sometime it can get pretty noisy especially during weekends. Higher up rooms are recommended if you are staying there for the weekends.

You do not get hosed with either valet or pay to park. The proximity to restaurants in walking distance is a pleasure. Covid pricing more in line to where the rack rate should be.

Location,variety of places to eat and have drinks and have a good time.

Very pricey

The location was really good. The room was large. The drinks in the bar were really good and the attendant was very nice. When I went through all the problems I had upper management refunded me for mistakes.

I love the beautifully remodeled rooms, the friendly and accommodating staff and most importantly the fact that each time I visit the hotel they're consistent. I absolutely love this hotel!!!!

Can't say there's anything I don't like.

Location

Hotel rooms are dated and need deep cleaning

Shower and bathroom was outdated

The staff, they really make you feel important.

They need to bring back their normal breakfast offer

Everything!

Two elevators. Not a big deal.

This Hotel is in a real neat location , we booked it because it was close to the event we were attending. Wish we could have stayed longer.

I love the property. I love the convenience of being right downtown restaurants and shopping, but there was a lot of confusion over the parking situation and charges, but I think they have it all straightened out hopefully