Desire Pearl Riviera Maya Resort All Inclusive, Exclusively for Couples

Nice facility. It needs an update or refresh. Starting to show its age. Awesome staff!

The sargassum on the beach. Price for our stay was on the expensive side for the age of the facility.

The grounds are nicely kept and manicured. The rooms are a little outdated. Beach was terrible.

The choice of restaurants was not great. You have 3 restaurants on site which you need reservations for all three. Buffet is only during breakfast and lunch.

Loved the layout, rooms were clean and very comfortable. The staff goes above and beyond for you, from the front desk to the spa and everywhere in between, they make your stay amazing. The food was absolutely delicious!

Pearl has the most amazing staff I have ever seen. In addition, the food is great and it is a lot of fun for couples who want to relax and have a good time.

Not really their fault, but the sargassum on the beach makes it hard to enjoy.

It is a beautiful resort and the staff are wonderful! The food was fantastic! Our room was upgraded and we had 2 full bathrooms in our very large room! Though, for 59-year-olds, it may not be an upgrade if the very lovely room is at the top of 4 flights of stairs ;) The upgrade was appreciated and our room was very nice, clean, and comfortable.

We are beach people and enjoying the beach at Desire Pearl was simply not an option. The overwhelming seaweed on the beach came along with an awful smell that hit us in the face as soon as we arrived at the resort. Throughout the day, either the smell subsides or you get used to it but it is unpleasant. Fortunately, you can't smell it when you're inside. We also didn't appreciate (nor realize) that there would be such an emphasis on being a member. We had no interest in this and managed to duck any additional sales pitch attempts, though they definitely tried. Another thing odd to us was this "class system" based on the color bracelet (room key) you are given upon check-in. We didn't love that. At an all-inclusive resort, it was weird that people were provided for differently based on their bracelet. We can understand a better room or special treatment in your room when you spend more for it than I did for mine but we didn't love being second class citizens at some times.

Staff was fantasticFood was goodMet a lot of great folks who were also staying on property

Property was old and tiredHot water would scold you Shower does not work properlyIf you are not a prestige member hard to find pool side seating

The property itself was outdated and overpriced. The people were amazing

Very outdated, lots of ammenities didn’t work in the room.

Food (better than Desire Maya)Gym was new and amazinf

The peopleOld facilities

everything was so nice. breakfast, dinner all was excellent. thanks to chef Nico who has specially prepared an Indian dinner for us.staff was so Smilee and helpful and thanks Maurio staff supervisor , santiago, Memo Reynold and Tessa all they were too good.

Nothing. This is a big scam hotel. They think SEX, porn, and temptation is a good way to get customers. Be careful, full naked old people there. Sexual harassment and abuse. Sexual activity every corner of this property.

Sexual activity, food, clean, location. They try to steal your money. Crazy people there. They should ban this hotel.

We just returned from a fantastic holiday at Desire. Best holiday ever. The staff were just amazing. Some specail mentions here. I have strait dietary needs. Mafer from Guest Services and Arturo the Sous Chef went to great efforts to make my stay the best holiday . All the chefs and wait staff were very good. But Arturo and Mafer were so diligent and helpful . We just cancelled another two resort holiday because they couldn’t assist with my dietary needs. So it’s two more trips to desire coming up for us. Also a cal” out of Erik , George and ediberto! The activities team Kia, Sam, Bella, Shirley, Candice Felix Alejandra and John kept us going all day. My wife was sceptical about this holiday but after a few pool parties and some well organised fun in the pool she is hooked. The pool staff and the bar staff couldn’t do enough. The food, the pool, the gym, the beach , the entertainment were all so good. I ve got to give the food another wrap. Even the gardeners and security men were so friendly and welcoming. It just felt like our home. Looking forward to our next trip in a few months.

The only negative was the 24 hours travel to get there. If it was closer we go more often.

It was very nice, nice restaurants, nice mini shop what have everything (besides the gum)), beach bbq excellent, nice personal, always ready to help, nice people around who did atmosphere very sexy and adult ?

We don’t like the gym, I mean , gym is good, but I wanted to see more machines , iron that stuff.. we like gym, so for us it’s important Also I don’t like the shampoo, gel, conditioner, it’s absolutely awful, my hair was suffering and destroyed, so I advice you to take your fav shampoo and conditioner with you

The food that we did eat was very good. It really would have been nice to have room service especially for breakfast since we do not leave the room until 1 or 2 each day. We like the "play" area and that everything was close and convenient to walk to. The service was excellent.

We did not make it to breakfast. We did not know that room service was available to us. The concierge did not inform us that we could get room service so we ended up missing breakfast and most lunches. We could not get in to most of the restaurants since we were not preferred guests and didn't have reservations. The rooms were nice, but could use some updating.

The property is beautiful, relaxing, fun, sexy, and stimulating. The staff are incredibly friendly and welcoming and it’s always a pleasure to help. Pool and pool attendants Miguel and his partner were attentive and hustling to meet everyone’s needs. Breakfast and lunch at Aphrodite had consistently delicious buffet options and fresh made grill items or on menu. Manuelita (little mama) was the best! She went above and beyond to pamper us, look out for us each day, help us make a special to go plate when my hubby was sick in the room one day, always generous with her care. She was the best! All the Bar staff and our waiter at the pool Servando worked hard and were eager to get our requests completed quickly and just the way we liked it. We attended the premier presentation as we came on a referral this trip to explore what the premier benefits added to our experience. Mauricio and Sam did a great job listening and understanding and gave us a really great contract offer. They treated us with a lot of care and respect. We didn’t sign at this point yet, but to their credit I wanted to.

Pillows need replacing, ours were too firm and lumpy. Maybe just provide an option of soft pillows. Some of the thatched awnings need repair which took away from the excellent maintenance and care of the grounds, buildings and details of the property. Nothing else to report, this is a well run resort with amazing people and concept!

First of all, I have a special remark about the accommodation conditions. The architecture is special, the gardens are wonderful, the sea view is fabulous, and it is very very clean.As it was at Temptation, a resort from the same group, the food and drinks were of high quality, and the services were of high quality.And just like at Temptation, it's common to tip to bartenders, waiters, pool attendants, etc, but it seems that this habit is part of the landscape... This is not a bad thing, but it's good to know that this is how it is used on the Mayan Riviera. Also for good information, I would like to specify that the average age of the customers is around 50, which is why the atmosphere is much quieter than they say.And we really liked the quiet mornings on the grass, in front of the villa, close to the seaside...

There was nothing to dislike. As I like to say, as long as the information you have when you choose a resort matches reality, it's wonderful. If you don't have correct information and you dream of something else, you may be disappointed... So take it and read, good people!

The staff was exceptional. They treated us like royalty. Very friendly and always there to help.

Beer options were limited. I was hoping to at least get a Japanese beer in their Japanese restaurant but they only offer Mexican beer throughout the resort.

The staff and experience

You pay full price for accommodations but get treated 2nd class at times. if you have not become a premier member, you can usually only get second row or third row chairs at the pool. Premier members can make restaurant reservations non members can’t make any restaurant reservations . So it is wait for premier members to not show up for their reservation to get a table. The resort keeps adding premier members so the non members are being more and more put in second class options. So be aware that you will pay a high price at the resort but as a non premier member at times you will be only entitled to second tier choices.

It was a wonderful staff. We can not say enough about the level of service that we received. Everyone was friendly and helpful from the pool attendants and to the wait staff. The food and drinks were good. We are looking forward to coming back.

We like everything and would not change a thing.

Close proximity of all amenities.

Makeup mirror didn’t work. Pearl restaurant was not as good as the other restaurants.

My husband and I had a great time at this resort - lovely staff (from reception to pool to restaurants/bars to housekeeping), fun and likeminded guests, nice facilities and highly entertaining playmakers and performances. Nice selection of food and drinks too - all delicious. We certainly let our hair down and made the most of everything on offer.

Only downside is that we did not stay for longer!