Zel Punta Cana,  All Suites - All Inclusive

The hotel was very clean and the staff was very friendly.

The concierge did not speak to us since we checked in. We had no communication with him at all. I don't eat pork and that was practically the only meat available for breakfast. Also the wifi went out after a few days.

The rooms and the grounds are maintained at the highest level. Every member of the staff from check-in to groundskeepers, were extremely friendly and helpful.

The swim up suites were great. We also liked the reciprocation between the resorts and the transportation to Beach and Golf Course. The staff was friendly and welcoming.

Quiet, very peaceful. Pools were clean and had plenty of chairs around them. Onsite restaurant was very good and the entire staff was extremely helpful.

There is some confusion on the name of the property. Garden Suites by Melia and The Reserve at Paradisus. The van from the airport didn't know where to take us. The outdoor signage now says Garden Suites. The check-in staff didn't see our reservation.

The staff very friendly

The problem is they dont tell you that the hotel is not the one next to the beach since that one is being rebuilt. They are the ones who scheduled dinner restaurant, so you have to adecquate to their booking.

The staff was EXCELLENT!!

Staff

Awesome stay!

Jose is the best receptionist together with rosmery. They attended us with simles and great advice and hospitality

I loved how many on-site activities and entertainment, pool locations and food options. My personal concierge Carlos B. was ABSOLUTELY AMAZING from start to finish, he communicated promptly, was able to book me for several activities and restaurant reservations both on-site and off the resort. He found off site activities I was interested in as well within the hour of me communicating my interests. He would check in on me and make sure I was ok as he also understood I was traveling solo and this trip had alot of significance for me. Super close to surrounding areas for activities and the beach, walkable area and unbelievably comfortable for a solo female traveler.DONT HESITATE BOOK IT.I will be a repeat guest for sure and telling all my family and friends.REQUEST CARLOS B. HE WILL BE A GREAT ASSET DURING YOUR STAY!!

I didnt book enough days in my stay. That was on me not the resort.

Great selection of food, cozy rooms, privacy and great beach

Unforgettable Experience at Hotel Zel!Our stay at Hotel Zel in Punta Cana exceeded all our expectations. From the moment we arrived, we received exceptional and personalized service that made our vacation truly special.The hotel is impeccable, everything extremely clean and well-maintained. The food is excellent and the staff's attentiveness is top-notch. We were pleasantly surprised with an incredible room upgrade that elevated our experience even further.I want to especially highlight:Alexis, one of the managers, who gave us an excellent welcome and maintained exceptional service throughout our entire stay. His personalized attention made all the difference.As well as Edisson, who assisted us wonderfully with restaurant reservations and ensured that all our experiences during our stay were perfect.Luis Ricardo, whose show at the Hitachi was simply memorable.Baby, with her attentiveness, vibrant and contagious energy.Gabriel from the pool bar area, who without us even asking proactively approached us to offer the entire bar selection and provided us with direct poolside service. A detail we truly appreciated.Rudy at Neguri, who provided us with excellent service at the beach.Rafael from reception, whose coordination of our departure and warm farewell was the perfect finishing touch to our stay.Without a doubt, Hotel Zel not only offers first-class facilities, but also has an exceptional team that makes every guest feel truly special. Totally recommended and we hope to return soon!

location was nice but the quality was very average

quality of the food and the drinks could be better to be a place above average

Loved the staff, pool, and the way the resort is laid out! Beautiful rooms and gorgeous trees create a lovely setting, and the staff bring such a lively, spirited energy. Jesuary was our favorite—so kind—and our concierge, Frank, was always quick to help, which made our stay even better. The resort feels very intimate and welcoming.

The food needs more consistency—presentation was nice, but very few dishes stood out. Room service was poor; taste and presentation struggled, and the selection could have been better. Rooms were beautiful but had some rushed details. At check-in, one staff member turned rude when we declined an upgrade (we had already upgraded online before we arrived). Tennis courts weren’t available, and the ones next door had cracked surfaces and worn-out equipment. I’d also suggest improving the snack selection in the rooms. Guests should note that typical branded wines are available, but at very high prices. Overall, a good stay with room for improvement as the resort settles in.

The food was good the decor was amazing

The workers seemed lazy and all into themselves. In the club they were playing YouTube videos

Master suite with pool access was a dream. Spacious with 2 jacuzzi’s one inside and one outside. Private gazebo by the pool. Restaurants were amazing with healthy food options all day long. Table portions were conscious of amount to avoid wasting food. If still hungry you can ask for more. Different activities offering every day with physical and handcrafting options perfect to relax and mindfulness. At night, also different activities to entertain without being too loud for those who prefer more quiet options. Entertainment personnel with a lot of enthusiasm and cordial communication and engagement with visitors. Pool area spacious and clean.

That my days were over…

It has much more of a contemporary atmosphere, lots of activities and very much of an open concept. Staff were friendly and food quality was excellent. It is a resort to decompress and relax.

I honestly can’t pinpoint something specifically, i liked it a lot. It is on my repeat resort list.

The room was very nice. Modern, spacious, comfortable. Every member of the staff was great! Helpful, thoughtful, and very friendly !

The rest of the things were not good at all, unfortunately. The food was TERRIBLE! The beach restaurant is somehow okay but the rest! The food variety is so small, and the food has no taste at all! Never is any restaurant of dominican Republic, we had such a bad experience. And the worst, they had no drinks available. Champagne finished, wine finished, aperol finished. Are you kidding me ? How in such a hotel all this drink might be finished ??? The staff try to make it up, but when you pay money, you expect to at least have basic food and drinks. We did visit Melia hotels many times around the world, but this one was the WORST experience ever! They told us that it is because it is a low season and they lower the prices, so that's why quality dropped. But no, in 2 weeks we went to another hotel in punta cana that had the same price and it was great! It was just as this level of hotel in the dominican Republic should be!

Wonderful place, excellent food, great staff.

Cocktails need improvement

I love the staff, the staff make this place 10 times better.

Need different food choices, the tub was not cleaned properly. Needs more activity to do that included.

Rooms are big and comfortable I love the smell on the lobbyAll the property very clean

Can include more variety of food at the buffet