The Envoy Hotel Abuja

Very clean, quiet environment, food is good, Manager listens to positive criticism and promise to improvement, breakfast was good.

Long check in procedure, low level staff not trained in customer service . Staff working in silos, small parking .

Rooms were very luxurious, staff was very friendly, service was quick and efficient, and the breakfast was delicious.

The bathrooms were not as clean as I had expected, mainly the shower. The grout was in need of a good cleaning/bleaching.

I liked the friendly and attentive staff

The facilities were subpar and the finishes of the room were poor. The rooms, especially the bathrooms, needs remodeling asap. Curtains in the room are dirty. Room was decent.

The hotel was well situated to access the airport and a nearby conference venue. The rooms were spacious and well maintained.

We booked from the night before our 6/7am arrival to ensure our rooms were available when we got there. When we arrived we found our rooms had been cancelled and resold as we had not checked in, despite no contact being made to confirm if we would be arriving still. The manager informed us we would not be charged for the first night, but we were subsequently charged 50% as an early check-in fee for the subsequent night. The mix up and subsequent reneging of the first night's charge was very disappointing.

The room was spacious, beds were comfortable and the staff were friendly. The hotel was safe also being in the diplomatic area.

Breakfast buffet and room service menu need more varieties. Internet speed requires little more attention.

Location was good for getting round the embassies. Easy to get to from the airport. Area felt safe. Room was big and clean, staff were all very helpful. The burger was good.

Safe location and secure. I'm glad that their customer service manager and the chef apologised for the complaints reported but still had housekeeping hiccups later on.

Room cleanliness can be an issue in this hotel. I had dust bins not emptied for 3 days and had to demand my room to be cleaned at 9Pm on my last night after they ignored cleaning it for a couple of days during my stay there, despite leaving the clean my room tag on my door. They have little breakfast options - not for a 5-star hotel, and most of their food, bacon, chicken, and vegetables are overcooked.

The food I ordered from the restaurant was great! The room was quite spacious and the bathroom was spacious as well. The hotel is located opposite the US embassy and there is a visible security presence. It is quiet so if you do not like large crowds then it is a great choice.

The check-in experience was not great. The guy at the reception did not have a warm and welcoming attitude. The breakfast options were not that great although the food itself was great. Just that the options are somewhat limited.

Location, close to work place.Safe and secure.Pool area and small gym.Nice bar on a first floor.

Constant begging for tips by the staff.Almost always same breakfast.Really, really expensive for what you get.Access cards demagnetized too many times.

Close to the IS embassy

Disorganized with front desk checking and billing

Rooms are spacious, bed and pillows are comfortable. The restaurant has good dinner options and the breakfast spread is good. The staff are friendly and service is good

The internet in very poor and keep on disconnecting multiple times once connected, both on the phone and laptop while the restaurant has no internet access at all. You really need to improve on the internet

Great location, spacious, well appointed rooms. Friendly and helpful staff. Very safe and secure with awesome pool, gym and bars. Breakfast is small, however the quality makes up for it.

Location, quiet, clean and tidy.

No bath in the bathroom.

Location and facilities

They only provided Breakfast for one and made us pay for the second breakfast. We booked the room for two and our payment included breakfast for two. But the property still asked us to pay for the second breakfast. That was not nice at all.

Staff are great. Secure and clean facility. My second stay at the hotel in six months.

Everything was really good. Meals, except for the excellent buffet breakfast, were a little slow. Could be only be a feeling as a lone traveller.

The price of food was good compared to the rate of rooms...The rooms are overpriced.

The jumbo prawns was amazing

Location was excellent the bathroom was lovely and the bed mattress was fantastic

Breakfast was simple but good. Room was very good- everything worked. Very comfortable bedSurprising location on Diplomatic drive, suggesting reasonably good security.Good access to most central Abuja locations.

Internet was a bit slow.

Excellent, quiet hotel with spacious rooms. The service is on the spot and the food is really good. The hotel also has a pool although the opening hours are a bit restrictive. The neighbourhood is very quiet and safe as it's near several embassies

I had a problem with my bill due to an overcharge on their end. It took almost six weeks for it to be refunded which is unusually long and the hotels communication on the matter was slow. But the refund was eventually processed.

The quality of the breakfast was very nice and broad. I thoroughly enjoyed my stay at the hotel. The receptionists and the staff at the restaurant were all friendly and courteous.