Sapa Panorama Hotel

Breakfast was good. 80% of the staff was very friendly. The property needs to be fix especially the bathroom.

The view from the the two room was bad.

The location was terrific and the staff was super sweet and helpful. They booked us on a group trek the day before. The room itself was super spacious and had great views of the city. Basic breakfast served in the morning.

The room did seem a little dirty - we found several dead bugs after we checked in. The bathroom was also a bit chaotic. The bathtub wasn’t fully secured into the floor so getting in and out was a bit shaky. Also, while having no shower screen is typical the way the shower was positioned in front of the sink and toilet the entire bathroom became wet and slippery when we showered.

Great location! Friendly staff, great views!

Location and staff were friendly

The room is a bit old and the toilet wasn't clean enough.

The free breakfast exceeded my expectations. The staff are very helpful too and goes way above and beyond even if there's a language barrier.

Lovely staff. Good size room. Great location and ciew

Not very clean.

The hotel was really nice and comfy. I liked that we had a little balcony to kinda feel the fresh breeze of air. The family rooms I've booked were clean and spacious enough for 3 people per rooms. The most important thing was that the staffs were really nice and assisted us in any way they can. It has been a pleasure staying there with my family when thought it was a short stay only. The hotel has a restaurant with sumptous breakfast, 100k per person and they have a small shop inside their building/hotel with affordable prices. I've bought wind breakers/winter jackets and bags for my whole family and myself and spent only a few million dong, they accept card with 3% charge.

Very Helpful staff and friendly, great location. Comfortable hotel and room size great with balcony.

The bed was not very comfortable but I realise that it is subjective, so it might be OK for others. The hot water was hit and miss at times.

Great location, great facilities, the staff was fantastic. We had a spacious room and bathroom. Very comfy bed and pillows. It was just few steps away from center, which was great. Highly recommend!

All excellent for the cheap price. Great location just above Sapa town centre. Great view of the town when the mist clears. Friendly and helpful staff who helped us book return bus from Hanoi and a hiking tour.

Some things need refreshed such as doors not closing or opening easily.

Nice Location, Nice Breakfast, Nice Service! their staff are so kind and helpful!

So far everything was good the hotel location was easy as we can walk from the hotel all the way to the sun plaza.All the staff was well accommodating

location and view

The bedsheets in our room had a stain and didn't smell fresh. The change they provided also smelt similarly. Worse, we found a scorpion in the toilet!

The staff are friendly and accommodating The hotel itself so clean and the ambiance feels like homeThe location near to the market and train station and the hotel view soSatisfying can relax in during sunrise and sunset

It was all perfect

Service was excellent. Best location. Very near near Sun Plaza and SaPa town in general. View was also okay. We got upgraded to a quadruple room for free so the view was a bit different to what was in the photos for the triple room.

Excellent location and really lovely friendly staff

The breakfast was limited for vegetarians

All the staff are very helpful and caring. The housekeepers are very honest, I left some money for tipping on cleaning my room and just because I am still staying and did not check out they dare not take my tips.

the staff were very accommodating and helpful. they processed our tickets back to hanoi. they also updated our rooms to ones with balcony. the view was superb! breakfast was included in the payments. sumptuous buffet breakfast.. the only setback is that they offered same breakfast for the days we were there

not really not like. the breakfast was great but should have been varied from day to day

The room had a beautiful view and the breakfast was lovely.The location was good too especially if you remembered to use the steps on level 1 that leads straight into town

On the first night, we gotin close to midnight and I was given a room that was not the family room i booked. I bought this to their attention the next morning and they said it was due to the bed configuration I had chosen.This wasn't correct because the room I was put in was dusty, had no bath. No safe, broken amenities However, they gave me a new room, which I was very happy with (and it matched the photos on here) They did not charge me the full price for the first night which i appreciated.

Staff were excellent and location was convenient to everything. View from our balcony was excellent.

Bed was extremely hard so very hard to sleep if your a side or tummy sleeper. There were no hooks or rails to place your towels on.