Hà Giang Hotel Sapa

None except location.

I was definitely the victim of the fake room pictures and 8.7 rating (due to the dishonest good reviews) displayed on Booking.com. They can be quite misleading. Our experience was SO disappointing. The room was not clean, the bathroom had an unpleasant odor, and the furniture looked quite old and dusty. Within an hour of checking in, a bug was crawling in the linen (see attached pictures), which was disgusting! At that point, we just couldn’t stand to stay in that room anymore!! For those looking for honest reviews, it might be better to check Google rather than rely solely on Booking. I strongly recommend that Booking consider removing this hotel from its listings unless substantial improvements are verified, to help future travelers.

Location was great. Staff was nice.

Dated rooms. Okay for a couple of nights. No hot water in our bathroom but they allowed us to shower in the adjacent room.

The Hotel is in a great location, rooms are large, the beds comfortable, even though far from luxury. No lifts, no central heating, I used the hair dryer to warm up the room a bit, however, cold hotel rooms are common in Sa Pa. I didn't ask the manager, who is a lovely and kind person, for a heater, which he would probably have provided. In any case, for the money it's a fantastic deal close to many attractions cafes and bars.Mind that on google maps the address is wrong, so in the grab app, better use Hotel Horizon next door as reference. It'snext to a beautiful vegan restaurant/cafe, where vegan and not can have a lovely breakfast, lunch and dinner for a very good price. I will probably go back there if I needed to return to Sa Pa City.

The staff is super friendly and helpful. Without being asked, they cleaned my muddy shoes after a hike. They let me in the room earlier than check-in time. They booked a transfer and taxi for me. All of this, free of charge. Very generous. Last but not least, they let me pay with a credit card without the 3% surcharge typical in Vietnam. It is super central, good value for money.

To communicate, we ended up using a translator. But it's fun and uncomplicated.

Good location, lovely owners and big rooms!

We had a great time in Sapa. The Hotel was very Clean and the staff was friendly.

Property was great for the price, all you could ask for. The owners are really lovely and hospitable we sat around and drink tea and ate fruit. Location is close to the Main Street but just off of it so not super busy. Very clean, comfortable and homely.

We used it for a day use because we arrived in sapa very early and needed to take a shower and rest a bit. It is good value for the price and quite central. But don't expect too much.

There was a lot of construction noise from nearby. And the windows are closed by neighboring buildings, so no natural light. But again, the price reflects these defects.

We arrived late at night and were able to check in. Breakfast was included and you get a menu to choose from. They offered to book a ticket to fansipan for us for no extra cost. They let us keep the room for the whole day at the check out day so we could leave our luggage there, go exploreing and have a shower before checking out in the evening. The room was very spacious and they had heating mattresses that made the bed extra comfy.

The pice was really, really cheap so we didn't expect much. But other than some mold on the wall (guess it's not unusual when u are literally living in the clouds half of the year) it was fine.

Beautiful room, with all the amenities, awesome location, the owner and his family are lovely and super helpful!! Couldn’t recommend it enough;)

The manager welcomed us with hot tea when we arrived at 6 am. We couldn’t check in immediately because all rooms were full, but they allowed us to check in as soon as a room became available. It was cleaned and ready for us quickly. One bed had an electric heater which was much appreciated in the february cold. Our breakfast was delicious - the pancake was especially tasty! The manager and family were so friendly and helpful, their warmth made up for the outdoor chill.

A heater in the room would have been great the days we were there.

Very good location, quick laundry service and very friendly welcoming staff

Beds are hard, unclean (bathroom and bedding), staff should clear the balcony area from broken roof tiles and metal sheet (unsafe).

Position was great.Handy to everything. Staff were very helpful and friendly.

I was sick ?

Pleasant

the floor was cracking apart, ceiling was mouldy, room smelt musty

I like the location because it's very close to Sun Plaza and just a street away from the restaurants and cafes and shops.

I didn't like the ambience and mood of the place. I booked for 3 days and 2 nights but the entire time I was the only guest and it felt a super creepy. I was given the room on the 3rd floor and I had to walk the stairs with my luggage since there's no elevator. They have hot shower but handle is broken. Receptionist doesnt speak English we had to talk using Google translate and a calculator. Room has an "old" scent. Main door has only one regular door knob and secondary lock from the inside. I really felt uncomfortable that I left early.

Location and cost

Room was very dirty

Host Pham was always very friendly and helpful, and even invited me to have dinner with his family and to try Vietnamese whiskey :)He also helped me to arrange everything I needed, guided tour, Fansipan ticket and bus to Ha Giang.It's a budget hostel, so room was basic and looked old, but bed was pretty comfortable.Location is amazing, practically in the center of everything.

Room was little bit run down and smelled weird

The receptionists were always really friendly and ready to give us suggestions about what to do in Sa Pa. They also respected our wish to not book any tours and gave us other valid options. Our room was very comfortable and clean and the hotel is at a very good position, close to Sa Pa SSB as well.

Very nice stay, we felt here very comfortable. The family owning this hotel is so welcoming, speaking perfect English. They prepared us breakfast because it was too rainy to go out and they let us try local fruits. We at least bought something small from their shop to thank them for their generosity. The hotel is located in the city center. You can rent a motor bike here, book a trip or transport to the next destination.

You can find some marks after a mold but the mold is not there anymore. The air is really nice and fresh in the rooms.

Great night stay here - staff waited up until 2am when our night bus arrived for check in which was amazing