TAN Resorts Marina Cap Cana - All-Inclusive

The other reviews are fake. This is a dying hotel. We were promised all inclusive and they refused when we arrived. The terrible mexican buffet is $35 per person if you're not part of the all inclusive. Nightlife in Punta Cana is at least 25 minutes away.

Our bathroom had hairs in it upon arrival. The sofa and bed were dirty. The decoration pillow and bedspread had stains on them. I would never stay here again. There is no beach access.

The rooms

The staff was not friendly. I booked my room all inclusive and when I got there they stated I did not. I showed them my confirmation and they still refused to honor it. The said I would need to pay an additional $170 per day for two people. I won't return

Panoramic view

No free wifi as ad Room only half equipment?? bathroom moldy!!

Rooms, Pools

Food variety should improve

The pool was great and the whole theme of the hotel was gorgeous. The steakhouse was delicious. All of the employees were fantastic. The Hotel Employee from the Front desk completely made our trip, he solved all our problems with a smile, and genuinely cared.

I loved my room, I was beautiful! The resort was nice and clean as well

I didn't like the small beach area we had access to in the resort

Suites were large and very comfortable. Also loved spending days in the sunshine at the pools.

Beach - there is currently renovation behind the beach which is very noise. It is very small because it's private, so I recommend taking a $3 cab ride to Playa de Juanilo for a true DR beach experience.

the Front desk manager offered exceptional Customer Service!

Clean

Food

Excellent stay, great restaurant and food, helping staff, perfect sunrise spot, beautiful rooms

Romantic ambiance, staff are very welcoming

Food choices limited

I’d like to begin this review by expressing my sincere gratitude to the entire team at TAN Marina Resort (currently branded as Sports Illustrated), especially under the outstanding leadership of Dakara. From the moment you step through the doors, the service wraps around you like a warm blanket on a winter day—comforting, attentive, and genuinely welcoming.Having stayed at numerous high-end properties across the Caribbean, particularly in Cap Cana, I can confidently say that no other resort has matched the level of personalized service I experienced here. Every staff member went above and beyond, anticipating needs before they were spoken. You won’t lift a finger—everything is delivered with grace, efficiency, and a smile.Each morning began with warm greetings and positive energy that carried through the day. The team’s dedication to guest satisfaction is truly unmatched. While I wish I could name every individual who made this stay unforgettable, here are just a few of the standout stars:• Christopher – Masterful bartender with a welcoming spirit• Google – Entertainment dynamo who kept the vibe alive• David – Attentive and friendly lifeguard• Richard – Impeccable service as a waiter• Jose – Our nightly waiter, a master of anticipation who greeted us warmly and made every dinner a delightful experience• Freddy – Talented chef behind the delicious cuisine• Joan, Ivin, Junior (our driver), Alejandro, Sammy, and of course, Dakara – each brought something special to the experienceThe culinary team deserves special recognition for their exceptional work. Every dish was masterfully crafted—from presentation to flavor—and consistently exceeded expectations. Whether dining at the main restaurant or grabbing a bite poolside, the quality never wavered. The pool area chef prepared exquisite snacks daily, and even a simple hot chocolate tasted like something from another level. You can confidently order from any outlet knowing you’ll be delighted.

Everything was above expectations!!

The Villa was very nice! The staff was amazing! Specifically remembering Felix our bartender and Natalyn (sp) (Maybe)our server. The front desk the manager (looked like he was related to Albert Pujols ?) The use of the golf carts for traveling the local area.

Spotty internet service. We weren't aware to not put toilet paper in the commode.

The only thing I liked about the property was the aesthetics of it.

The property was in the issue that main issue was a staff. Let’s staff treats you like you are bothering them we had the worst experience ever. The staff has very poor communications among each other and they do their job like just half ass everything. I would also like to add on that he wants to be the staff on the beach were very rude and they served uncooked Food and they also try to serve somebody else’s leftovers to us and so be honest I don’t know what was done about the whole situation because we did complain in reception and we didn’t hear back or what was done with all of the things that I’m staying right now. The hotel is also not medical issue friendly for example there was a person waiting for over an hour and trying to contact room service they had diabetes that wasn’t able to go to the buffet before it closed and Food was not offered to him after he complained about not being able to make it on time to the buffet and that he was hungry and had to drink his medication so if you’re going to This resort make sure you don’t have any medical illnesses that could put your own life at risk because so be completely honest they don’t care. I also felt like most of the staff were very discriminatory to worse us. I say that’s because I was a Dominican I saw them prioritize tourists rather than treating us like equals I am a US citizen but my parents are both Dominicans so I speak the language very well and because I was communicating with my family in Spanish most of the time they treated us less than the rest of the tourists they were there. They probably has them when it came to service even though we were sitting there before they were.

The location was ok. Only wish is to have a beach within walking distance.There is a shuttle to a beautiful beach with food and drink available. Staff and food were both above average.

When we arrived our room wasn't ready. Upon waiting for over 4 hours we finally able to enter the room which was nearly 8 pm. Our room key stopped working. Our server was rude at the beach restaurant but then apologized.

Location and service.

Still lots of unopened restaurants open and renovations but great still.

Clean and large room

Trouble of payment, no response for questions, not organized well..

It’s pretty big and spacious. the structure of the buildings and different colors made me feel like i was in italy. majority of the staff have great customer service skills and typically go above and beyond to please you.

The price I paid wasn’t worth the stay. It smells in certain areas. I’m assuming because they’re still doing construction in the area. There are very few restaurants. I would say only two different restaurants to eat at (food is mediocre). I also believe someone working at the resort tried to scam me and I been waiting on a call from booking.com never got one and I didn’t feel comfortable enough to speak to anyone at the resort about the issue.

The location

The customer service, the staff (some of them) are so rude and food very limited.For all inclusive, activities must be better

the room was nice

food was ok , sports bar off lobby was like a poolHall bar… really quite tacky