Eden Roc Cap Cana

Layout of the resort villas, pools , food and resort staff all exceeded our expectations. Relaxing and beautiful views , felt like a private oasis. Quiet,

From the moment we arrived until the day we left, we received top-notch service. Everyone was friendly and helpful. The setting is breathtaking, food was excellent, our room was spotless and spacious with fabulous amenities. Everything was wonderful.

I can't think of anything.

Beach was pristine white sand. Very clean. Attentive staff. High level of service. Very serene and elegant place to get away.

Policy that prohibited more than two occupants in suites. This should not apply to families with children under 12.

all aspects of hotel were excellentrestaurants were all fabulousall staff very friendly and happy

service at breakfast was not always good...very slow at times

Location and staff.

Villas are outdated with mismatch furniture. Lots of mosquito when staying in the villa location. Shame about the number of "girlfriends " with old men for the evening having dinner.

Fantastic service, facilities, food, locationKids club was incredible - Samantha and maridaria are natural caregivers - our girls wanted to ditch us every day for kids club Our concierge Orlando was completely on top of every request (and we had a lot of them lol) - reliable and consistent and kindRooms are huge and ocean frontBeach is gorgeous and pristine

Amazing food! Luxurious grounds.

Wasn’t the cleanest room ever. Not dirty, but no sparkling clean either.

Excellent location with a gorgeous beach!!Our butler was really really nice and went out of his way to try and make our stay better

We booked the junior suite with private pool and as soon as we checked in we found out that there was major construction work taking place adjacent to the suite which meant we could not sit outside or enjoy our pool. The staff did not alert us about this nor did offer any compensation until I insisted. Only 3 restaurants on site with the same menu for lunch and dinner which makes it a bit repetitive.My husband has a gluten allergy and almost no options available for him (even though mentioned on the menu)The prices charges are equivalent to a luxury hotel but the service definitely does not match up to the same level/ standard Definitely not recommending to friends/ family and not coming back again.

location..

price, not W O R T H it.. nothing is included, complex in maintenance and even then it’s price is not lowered in addition to the fact that there is a lot of noise from trucks…

golf cart and plunge pool. concierge service

servers not paying attention at the restaurant . they were more paying attention to white guests. one of the servers/manager touched my kid without my consent. They don’t have a operating beach. it’s full of weeds. i read the review and last year was the same issue some one had mentioned in the review don’t have all inclusive optionneed to have more entertainment/ games on the property

The stay was very stress free; from the time you arrive from the reception area, Ivelisse & Brenda, our butler Franklin taking care of all our plans, the staff mining the beach and pool area, such as Hector; the restaurant staff especially from the Blue restaurant, all very warm and friendly and attentive of every minor detail.

Staff was amazing, the place was beautiful, the food was amazing.

Activities are limited, amazing if you like golf or just want to relax on the beach. Wasn't recommended by hotel but went to nearby adventure park and it was such a great time.

Sometime small events make change your entire impression and make a positive experience to get scratched and desapointed. Specially at end .Beside the kindness of most staff, Will get credit also to Jade and the concierge team which was very helpful , present and kind.

Unfortunatly these good impressions got ruined by the end of our stay..and all the imperfections that you skiped till that moment, suddenly emerge.Despite having booked an extra night to be relaxed for our leaving in the evening and not rushed to leave our villa, what was my surprise that the hotel had no gesture to please his clients. They have their own way to make even small benefits out of the big amounts of the bill.To be precise, the transport from and to the airport was supposed to be included in the reservation. As we had 2 differents departure time we had so an extra transport, which has been put into the account, when we arrived.. but they also charge us another transport just because I accompagned my friend to the airport, and came back with the car, which has another transport to do from the hotel!!On my point of view that means that they almost Invoiced all the transports.. !!At that point for me its not the amount of the transport that count but the handling and gestures of the hotel policy..so greedy..with this sad impression all the negative point emerge:- in the morning the reception asked me for the late checkout fees, without checking that my reservation was till next day..- They owe me some change because they didn’t have during day, but they didn’t tell me when checking out .. just for the principle( because of below) , I came back on my way to airport to got it back.. there was a note with my villa number to be given back to me on checking out.!! Another negatif point u don’t expect from 5* hotel..- Rooms starts to be oldish and realy needs refrechement.. towel hangers unstable and have to be fixed.- Speakers and technic old and not usefull, with a very bad sound.. despite not using it, we had to call several times the maintenance because of continuous sound .- Some TV chanel, blocked time to time because of subscription delayed payement..

Beautiful villa, nicely decorated. Huge and comfortable bathroom, walk-in closets, and nice pool. Restaurants and food very good. Nice piano bar and live music.Service and staff excellent!

Breakfast was excellent and those who served us did so professionally and proficiently. This was our seventh consecutive year at Eden Roc and wasn’t disappointed.

For customers with repeated visit to offer special discounts to acknowledge appreciation

Small beautiful beach. Wonderful yoga and exercise activities.

Not very tween and teenager friendly. Not many activities for this age group.

The property was lovely. It was a wonderful location on a small beach. The wait staff was terrific.

This is a Relais & Chateaux property - rated 5 stars. I found out - at the end of our stay - that they are planning a renovation of the Suites. There were many things that didn’t work - such as the a/c, the tv, no hot water. If they were not planning to maintain these Suites, then there should have been a price reduction on them. To pay full fare with many things wrong in the room, was a disappointment - not what one expects from a property with this rating.

The staffThe viewsThe quality of the toiletries

Loved everything

clean . Everyone is especially helpful

Quiet, secluded, impeccable service everywhere you turned