Grand Palladium Select Bavaro - All Inclusive

Location

I was in a room that from the day i checked in , it was not cooling, i complained three 3's starting from the front desk person, then supervisor & finally to the manager all gave same story mechanics are working on it.

Lots of pools and beach front

Quality of rooms was subpar, the staff was not always friendly or willing to help and the customer service was terrible. I would not recommend staying here.

Nothing!!!!!!!!!!!!!!!!

Let's start off with this wasn't even the hotel or room I booked! I paid a higher price for quality and amenity and was given nothing more than a basic room. Was never even informed my hotel was closed. Food and drinks were poor quality. Soo much more!!!

Beach, gym, weather

Foods weren't delicious at all and I am not really that picky. Staffs are friendly but don't smile. Some difficulty in English communication.

Not too far from the airport and so much to do! Awesome beach and staff!

Some of the staff did not understand English on some occasions during dinner but nothing major. Wish the resort had more Diet Pepsi rather than Coke.

The location of our room was outstanding! The grounds were great! The beach was nice.

Limited swimming space from the beach. Communication about activities, food and drink could have been better.

Room change was necessary and second room was VG.

The staff were very friendly and helpful.

Kids Club

Nothing this stay was horrible!

Everything was horrible!

AMAZING HOTEL.

Updated interiors, nice pools, aesthetically pleasing lobby, we had a number of staff who were very kind and helpful. Massage was wonderful.

Many areas under construction, loud noises, pools closed at 6pm, exceptionally poor communication, inconsistent answers to nearly everything, app was garbage (often inaccurate and dining reservations didn’t work during our stay), we literally did not get to go to a single restaurant we requested. Example— we were booked for Hibachi at a time that conflicted with an activity, we told the concierge who stated he would request a later time and get back with me, no response so I messaged him back a couple hours later, he the told us that it was adult only so he couldn’t reschedule our party with included 2 teens (how/why were we previously booked?!?); we had requested the whole week of dining he scheduled pretty flexible on times and gave them a list of the places we wanted to go to with no demands on order or specific days and they were not able to book more than same day, on our final night I tried to confirm what we had been verbally told but that was incorrect and we were booked at a place we had already been the concierge then tells me that they are unable to schedule dining for same day (literally the only way it had been done for the 5 days previous). They have attempted to use fancy tech with poor implementation BUT often didn’t actually work as intended. Example— AC didn’t kick on because there was a faulty sensor so one of our doors or windows so the room was without AC the first day.Automatic light that turns on when you open the cabinet the mini fridge was in, but the light stayed on all the time and I had to rig it so I could sleep.

Beach

Food. Difficult to navigate property. Shuttle service poor

Great resort, beautiful gardens, nice beach, many dining options.

The premises overall are beautiful, but the hotel is old and has many issues

I wouldn’t even know where to start. The service is awful. The employees don’t want to work and look miserable all the time. They will only do something for you if you give them money for it, the food is mostly horrible, beaches are crowded and if you don’t leave a towel at 6 am you won’t find a place. I needed a wheelchair and they gave me a broken thing that shouldn’t even categorize as wheelchair. By the way, they advertise the premises as being accessible AND THEY ARE NOT. The sheets are broken (remember it’s a 5 star hotel). The app doesn’t work so you can’t see the menu of any restaurant, so you have to go to the reception to book the reservations (which are very limited). This is only like 5% of all the situations we had to go through. Save yourself a scam and don’t come to this place.

The pools, restaurants and bars and all amenities were all excellent.

The rooms definitely need some serious updating! Especially the bathrooms. The cleaning staff did a good job though, but they need an update asap, The tiny stretch of beach where all the beach loungers are crammed is not ideal, although the beach is beautiful.

Location, the beach, the food…everything!

The quality of the drinks could be better

After reading multiple bad reviews before coming we lowered our expectations and decided to have a great time no matter what.We had a great time . Beautiful resort , comfortable roomsGreat beach. Great buffet with so many choices.Was a perfect vacation for our family.The best part was having RAFAEL from the lobby helping us throughout the week with transportation between the palladium resorts , restaurants recommendations and reservations, day trips etc.. Thank you Rafael.

Difficulty navigating the palladium app. Making the a la cart Dinner reservation.

The property was in close proximity to the beach.

The staff was very rude and dishonest. I was over charged and threatened by staff.

The beach was the only positive I have to say

The rooms are worn down. Do NOT accept the free breakfast! This is a scam, we were in a hostile environment for them to attempt to persuade us to spend $69k