Grand Mercure Solo Baru

Location near mall

I stayed at this hotel multiple times since before the name changed to Grand Mercure, when it was still Best Western.However, the bathtub was old, even the wall was peeled , the gym is decent but dusty, and the worst part was that “Grand Mercure” they didn’t even give any amenities, and no medium or small towels, just two large towels in the room

Room, facilities, pool, cleanliness - excellent!

The breakfast was alright but could have featured more savoury foods. There were too many sweet options for my taste - I am on a strict "no sugar" diet.

Nothing special

WiFi, broke up many times. Swimming pool not save for items in deep water- 1.40- could fall down and get lost. We loose a ball. Breakfast should be more to western Breakfast, too much Indonesien for a international hotel. But all hotel has same problem there

Above all, room was very quiet. I was not disturbed by corridor noise or voices.I liked the comfort and cleanliness of the room, including bathroom. Proximity to mall and warung a bonus. Tini, receptionist, very helpful.

Honestly, I have nothing to complain about.

Clean spacious roomComfy BedsGood wifiPool even open during rain :)Skyview was awesome

Bed sheets smelled a bit off (were not properly dried)

nice breakfast, nice reasto but no view, nice pool, big and nice gym, the location next to the mall.

bathroom looks old, often missed floor towel, so the bathroom floor wet ,

I like the location and the size of the room which is bigger compared to most hotels.

We were given a room which was not cleaned yet when we checked in. There were many shredded papers on the floor when we entered. The hotel switched the room for us. There is no face towels and hand towels in the bathroom. There is rust in the bottom of the mirror. We stayed in this hotel before and a bit dissapointed that it is not well maintained so the facility has run down.

Big room, clean, close to the airport

Restaurant (canteen food level)

Cleanliness, view of the room of mountains. Location is great close to the malls and a lot of warung makan. Nice big pool and gym.

Beware if you want to book a room with bathtub. As the room is old, so they upgraded us to a better (renovated) room but WITHOUT a bathtub. We were SO disappointed how our stay was turned out as the bathtub was the main reason why I booked it. Reception couldn’t do so much about it. They didn’t even offer a discount for junior suite room or even 1x free breakfast. Poor service from the reception, made the guests left unhappy. Wouldn’t go back! There are many better hotels in Solo than this! Five star hotel but felt like a three star hotel in terms of service.

Big room, big bed , nice decoration and happy staff

There is no programmed elevators so people press each elevator.

Rooms need more maintenance.Bath room will be more fresh if there is disfuse

Too many trafic in waiting lift

Like that it was not carpeted,

Can be cleaner. Has many lifts but not strategically used as waiting time for lift is long.

Great location, the facilities were clean

On the breakfast menu not a lot of Western selection

The food was average, the tea with milk was average, the location was good . The staff is good and the manager is excellent

The hotel furniture is very old and the bathroom has a wooden box in the bathroom. I put the towel in and it fell into the bathroom because it was dilapidated . The hotel needs restoration and maintenance.

Cleanliness goodF&B goodMs Dewi very helpfull when my niece ask for donut.

Not enjoyable.

Everything. The carpet on the corridor to the room was dirty. The room was old and dated. The bathroom was a nightmare!

Location is good, at the centre of Solo Baru, mall next door within walking distance, easy to get food. Parking is free.The hotel lobby smells nice.

Cleanliness could be improved.The wash basin dan tap look old and dirty

The variety of the food on the breakfast menu was incredible.

the lighting on the room is gloomy and a bit dark. The crowd is so loud on the restaurant

None, old and shabby. Toilet and washroon dirty No amenities Dirty slipper

lobby

the room i paid for suite but its not clean and furniture its old even the pilow its like 60 year didnt change itits my last time i will come