Riverside Inn

the location on the River Ouse. we loved staying here.Just a beautiful spot and the Inn was very nice and charming

Noone in the Inn except guests but we were able to contact the management when needed

Fab location. Beautifully decorated. And great breakfast. Very comfortable.

That we didn’t stay another night!

Wow !! Loved the decor throughout.. very clean rooms fresh bed and comfortable.. bathroom was spotless and nice touches with extras.. nice view of the river .. nice breakfast .. staff friendly .. good WiFi.. definitely would return and recommended.

The room was really comfortable, clean and fresh, good quality linens

Breakfast was lovely but maybe more choice with the cooked breakfast items (beaked beans/mushrooms) but this is just an idea. The was a good choice of cereal and pastries

Great location. Easy Check in . “REALLY”comfortable bed. Excellent Breakfast. Very clean . Friendly staff. 10 out of 10 .Would highly recommend.

Nothing at all.

Very easy self checking Lovely and clean, very comfortable.Good location just a short walk, nice pub across the road

Nothing, it was a lovely guest house, but if I had to pick something it would be no mat inside the front door to wipe our feet, especially with wet weather outside.

Location was excellent right by the river and a pub close by . The accommodation was very clean no problems .

At the weekend no parking problems but in the week it’s restricted early in the mornings

Really great clean room. Fabulous bed and very clean.

There is no reception, which is fine but they say they can be contacted via various means. However when I contacted them asking a few questions about parking etc, the replies I got were, 'just read the info on booking' but what I was asking was not on there. Felt like I was being an inconvenience rather than a valued customer.Also nothing owners could do but room 6 & 7 are at the side entrance and noise disturbance was a big issue.

Clean comfortable room, with tea/coffee

Not so much, not like, but I didn't check the time when breakfast was served, which was from 8amI had to be on my way by 7.45

Beautifully decorated and all we needed. Comfortable bed. Breakfastwas just what we wanted, relaxed, buffet style and location was great fro getting trainin into Cambridge as well as the view

The rooms are small but pretty, bed and pillows very comfortable. A nice coffee machine with pods, milk, tea bags and biscuits. That was a nice little touch. Powerful hot shower. They have daily cleaning if required. The only friendly face I saw was a short blonde haired woman on Sunday morning. Very pleasant...

I wouldn't class this as an Inn. More air BnB. I booked this on the basis it was an Inn as I was travelling alone so wanted to be secure in the fact someone was on site. I was in room 7 upstairs. They are incredibly steep so if you have any issues with stairs this is not the room for you. They do have rooms on the ground floor tho, so I'm sure that wouldn't be a problem.I did not sleep for 2 nights as there is zero sound proofing and downstairs made a hell of a lot of noise. Also the light from the landing was shining through the door at night...:/ I was going to mention it to the manager/reception but when I asked the girl at breakfast she was not overly friendly so I just left it.The same day my phone broke. I went back to the property to ask if I could use their phone as my family would start to worry. They would only speak to me through the door bell and couldn't have been more disinterested if they tried! This was really disappointing. Her words were well we don't have a landline here soooo...I do the same job in Spain (manager) and could not imagine not trying to help a guest in this situation. Customer service in this way was shocking.For this alone would not return.Just a little side note. As nice as the rooms are..the showers do need to be cleaned better as they have mould.

A great place to stay for a few nights for nice get away. Our room faced the canal and we were able to order drinks at the restaurant next door and enjoy them from the comfort of our room with a great view of the canal and boats. The bed was very comfortable, the shower worked great. I liked the two high-back chairs. The breakfast was exceptional. Traditional fair, but done nicely. The breakfast space was very comfortable. We love Ely and this place is right on the water with an easy pedestrian walk to the cathedral and High Street and easy walk to the train station. Definitely would stay again.

Not much to complain about. The price was a bit high I thought. Recommend getting to breakfast on the earlier side to ensure a full selection (e.g., the fruit ran out one morning when we arrived at 8:30 am).

Nice spacious room with view from ver the water. Perfect location, walking distance to all attractions and amenities. Good breakfast.

Room by front main door so we could hear people coming and going. Workmen operating in the room directly above us, very noisy all day. No notice or warning was given prior to our arrival.

Staff really friendly and helpfulRoom beautifully decorated and really appreciated the under floor heating.Breakfast was lovely, plenty of choice and delicious coffee

TV in room 6 was in a very strange location

The room was nice with a good location

The staff, there was no one to greet you or tell you about your room on checkin. It was all done through a ring doorbell!

Great location, nice staff and easy check in

Rooms are very small for the price. The breakfast was okay.

Location

It has to be the smallest room I have ever slept in. We were down to breakfast five minutes late, we had no idea the breakfast finished so early, when we asked if we could have anything we were told that they were too busy clearing up. We weren't even offered coffee and a piece of toast! The lady was so rude!

Forst class fixtures and fittings as well as decor. Room allocated was small and cramped. Fortunately we had no large suitcase and it was only for one night.

Size of room, soundproofing from room above was poor in that you could virtually hear the conversation as well as use of the bathroom.

We had to find somewhere else to stay so cant comment on anything nice.

Booking.com listed this property as having free parking. It does not. Nor does it have a dedicated space to drop off bags. Given the booking was non refundable once booked if you are on a road trip with luggage and a car find somewhere else to stay. Ely has extremely limited parks available for travellers and we spent 2 hours looking before we gave up and found somewhere else to stay.. Once the issue presented the staff (not on site) could not have been less helpful and understanding they were at pains to point out somewhere in their email they had said there was no parking available but given the Booking.com confirmation said parking was available I didn't spot that the opposite was true in their confirmation. When we arrived the woman on the phone was very much tough cheese too bad not our fault it's your fault you are on your own. Very cross at Booking.com for misrepresentation but when you use a site and only offer non refundable bookings you have an obligation to ensure their information is correct or to provide a refund instead of sarcasm.

Very clean, room in good decorative condition & lovely view of river