Holiday Inn Birmingham Bromsgrove By IHG

A large hotel, with plenty of additional areas from the room and the staff were very good. Room was clean and kept well.

The hallways had a fishy smell and the rooms lacked power outlets close to the bed. A far walk to the town and an expensive restaurant.

Clean and modern style hotel. Staff very friendly and helpful. Perfect little pool .

Beds are not the most comfortable. Extractor fan in the bathroom didn’t seem to work. If o wanted to be to be really picky there wasn’t many vegan breakfast options and the mugs looked very tired in the breakfast area.

Passable

Dirty ashtrays. Breakfast was over cooked sausages had a tang black pudding was grilled to the extreme & cold beans .

Great location for Cadbury world and kids loved the pool, really great value for money

Breakfast was very good, bar area and lounge areas very nice.

Sofa bed for the children was rock hard and they had put a single duvet inside a double duvet cover which we had to get changed. The window had a huge crack in it. The view was just a rooftop. The window frames need replacing urgently. The pool area is in a very bad state of disrepair and the jacuzzi looked like a health hazard. Sauna and steam room were good though. Changing rooms were also in good condition. Pool water was cold

Nothing to be honest

First of all this hotel is misleading in their pictures and stating policy even on tird party website.I have travelled all the way from Manchester and booked a room with 2 kids. The pictures shows two small beds which are sufficient for 2 adukts with two small children. The picture clearly shows enough side beds, however on arrival i found out those pictures are wrong and those beds are just single size beds. I had to cancel the booking and rearranged another hotel. Very bad service by hotel.

The value for money was exceptional. Nice little touches with the cans in the fridge in the room. Food was delicious and received a £10 money off voucher, kids also eat free which is a real bonus. Breakfast was the best we’ve had at a budget hotel.

Heating/air con system not working. Heater provided but did get a little chilly on times.

The facilities, and breakfast were good

The staff were very unhelpful and sometimes rude

Comfortable room.Food was very good and reasonably priced.

Car park needs attending to - lots of pit homes and standing water ( like a lake) in parts

Very Modern with a fantastic newish interior. From walking straight in the roaring fire was a beautiful addition. The complementary use of the spa, pool and gym was fantastic as well. It was very clean, and the bedrooms were modern.

The bedding was polyester, so didn't feel nice sleeping in and interrupted our sleep multiple times due to how hot it gets with plastic fibres. The food in the restaurant was overly priced for what it was, £18.95 for fish and chips was extortionate especially for the quality. It would have been great if the bar area served cocktails, or even other soft refreshments other than fizzy drinks. The bed we slept in was bowing in the middle. It would have been nice to also get water in the room instead of having to fill the kettle up in the sink, it was a little unhygienic. It would have made a nice touch. The remote didn't work initially, but the staff quickly switched the batteries for us, then two of our lights didn't work in the bedroom.

Clean rooms great lobby area. Breakfast was good. Meats were kept away from vegetarian options which was a positive for us. Rooms had good facilities. We got the sofa turned into a bed which kids loved. The rooms had heaters in them.

Only down side was the leisure facilities. They were disgusting. Moldy and dirty and smelled of urine. Only one member of staff so no one cleaning the changing rooms or pool area. Very small pool so if too full you will be turned away.

The room was comfortable and the heating worked perfectly, despite some previous reviews mentioning issues. There were plenty of complimentary snacks and drinks, which was a really nice touch. The pool water was around 30°C, and very enjoyable. Even though the wellness area is small, it includes both a sauna and a steam room, which we appreciated. The receptionist staffs were extremely friendly and welcoming.

The access road definitely needs to be repaired as soon as possible. I know many guests have already mentioned this, so hopefully it will be addressed soon. The pool area showers — and even the pool itself — could use some improvement, as several small tiles are loose or missing.

Clean, comfortable, good selection for breakfast

Comfortable beds, good service in the restaurant, all the staff were very helpful, we are quite a loud family and they were really accommodating.

Great location for our stay to meet family. Great hotel clean, staff helpful and friendly, excellent value for money. Breakfast was very good

Can't think of anything we didn't like.

4th stay at bromsgrove always found it clean comfortable, staff super helpful and the amazing breakfast sets you up for the day xx

Few more disabled car parking spaces

I like the shower- it was good pressure of water. Staff was friendly and prompt. -staff were very helpful, when I called to say room isn’t warming up. They brought in remote heater.

I am writing to raise several concerns regarding the condition and comfort of the room during my recent stay at your hotel.Firstly, the towels provided in the room were not clean and had visible marks on them. I took a photograph at the time, which I can provide if needed.Secondly, although I booked a standard double room, I found it to be noticeably smaller than comparable hotel rooms I have stayed in previously. The bed was also quite small and significantly softer than expected, which made it uncomfortable for me.Additionally, the wooden floorboards were extremely squeaky. When one person got up during the night to use the bathroom, the noise was loud enough to wake the other person. This negatively affected the quality of our sleep.Finally, the bathroom ventilation system was excessively noisy, to the point that it sounded like industrial machinery, which was both unpleasant and disruptive.I wanted to bring these matters to your attention, as they significantly impacted my overall experience. I would appreciate your feedback on this and would welcome a gesture of goodwill in recognition of the inconvenience caused.

Clean, modern, spacious room. Lovely staff and a great breakfast

Bed comfy, room was nice and clean. Breakfast was great.

We were told the air-conditioning wasn't working and had fans and heaters if needed, which was great, but there was a noise that still continues when I turned off the air-conditioning.Parking was fine, could do with sorting the pot holes

Proximity to our son's home.

We've stayed here several times and as a Blue Badge holder find the spaces allocated at the front very useful. However, this time there were cars parked there without badges and although I reported this to the night manager and more than one receptionist, they did nothing, saying: "what can I do" with a shrug of the shoulders. It was choice they did nothing. So we won't be staying there any more.I did report this to the General Manager but got no reply.