The Terrace Lodge Hotel

Location, room cleanliness, and friendlyness of staff

No complaints

I liked the pillows. I liked the ending

The cleanliness. The politeness. The comfort. The space. The tv. The communication. Actually getting breakfast. The bathroom was way too small.

Location was good as I travelled by coach and this was nearby the bus station. Room 101 was a good size, light and airy compared to some other rooms I was shown as alternative options. It was also on the ground floor.I felt comfortable in the room. Its had a tv that worked ( I think you might need to bring passwords etc for any subscriptions streaming channels. It had a desk. Mirrors etc

I was surprised that there wasn't any wardrobe. But there were a number of coat hooks on the wall near the door. So bring some folding travel coat hangers if needed. There were just three draws in the desk.My biggest gripe was the mattress was too soft. However in fairness on bring shown other rooms that I could have had, its possible the mattresses may have been firmer in other rooms, but I liked the 'vibe' of room 101. It would be great if hotels provided firm mattress toppers to resolve such issues. I don't know if this exists as a design idea but it would be useful if hotel mattresses had a soft and firm side to give such options (?)Also there was a green ceiling light which couldn't be turned off. I think it may have been a light to show where the door was in case of a fire perhaps but it was annoying! So bring a sleep mask.I find it strange that there's no food served at all at the hotel or even vouchers given to have meals at nearby eateries eg Wetherspoons was nearby.Room 101 had one window which was on the road side. So if passers-by were talking loudly outside they could be heard, this happened occasionally on both nights.Lastly - I do need to mention a SCAM situation. Prior to my visit I received a what's app message with a booking.com page highlighting my exact dates of travel and picture of the hotel and my name etc. It had memos from the named hotel including a (falsely) named receptionist and hotel manager and photos of the manager etc. It asked me to re-enter my payment card details to confirm my booking and if I didn't do this my booking would be cancelled! So I did this in panic. Then it said my card wasn't supported and to try another card. At that point I realised this was possibly a very convincing scam. I brought this to the attention of booking.com and Terrace Lodge both blamed each other. Hotel confirmed it was a scam.

Lots of parking nearby. Good location.

No heating in the room when I arrived and I had to figure out how to turn it on. Also there was some security light in the room that you couldn’t turn off and it was really bright.

Central, comfortable, Relaxing bath. Friendly staff and atmosphere

Had to leave

Excellent location you can just walk right into the centre of town within a couple of minutes and the staff are friendly and helpful the room itself was warm and just the right size and you had a choice of Bath or Shower it's all l you need for a hotel

Maybe a little noisy at times but being in the heart of the town I expected it otherwise nothing that would ruin your stay experience

A really nice cosy comfy room. A 5 min walk into town aswell

No on site parking

Was nice and comfortable!

The fact they charged me for my gf being in her monthly and getting a bit of blood on the sheets they made us both fell bad and embarrassed my gf? All just to keep the deposit

Last minute booking. Lady o. Reception was polite and helpful and friendly. Room was clean and idea for my needs

Mostly everything was perfect, the staff are fantastic, lots to watch on the tv, good bedroom and bathroom, I can see how this hotel is perfect for a business trip, and great for leisure.

Only things I’d point out but weren’t really an issue just a preference was regarding the bed. The mattress is very soft and the bed moves on wheels, again more a preference that the mattress is a bit firmer, and the bed frame wheels I do understand due to cleaning for guests and is fairly secure against the wall, not a complaint by any means as the rest of the service outweighs a simple preference. Great place to stay!

It was affordable and in a good location. Room was clean

Very soft mattress on the bed which was very uncomfortable. Would have been good if it had free parking

Bed was comfortable. Reception staff friendly and helpful.

There was no hot water in the shower. No close parking. Had to pay public car park and walk a few minutes in heavy rain with luggage. Room was very small. When we opened the door it hit the end of the bed.

Good location and the staff we’re very pleasant

The bed was the most uncomfortable bed i’ve ever slept in and the emergency light which was in the middle of the room it’s green led light lit up the room making it difficult to sleep!

Nice, clean, excellent and quiet location to the town.

No breakfast but not a big issue as the value was great and plenty of dining in town.

I've stayed here a couple of times now. If you want a cheap no frills place to stay for the night, if fits the bill well. Rooms are clean, bed was comfy and bathroom with bath and shower.

Rooms are quite small, shower was poor, barely a trickle of water when you turned the heat up. When I arrived had to wait outside for staff member to open the door for me, not ideal when you have lots of bags. Noise from corridors was bad.

room and facilities were good and comfortable

Location and finding the hotel at first - then finding out there was free parking opposite when had just parked behind hotel!

Great and friendly guy at the reception.

The most uncomfortable bed I have ever slept on. I literally had a backache after

Staff member was polite.

The bed was bumpy and the room was cold. Toilet roll holder positioned at the back of the toilet, one towel for two people. Noise excessive. Banging going on at early hours. As you can see from the pictures, the state of the art fire system written on the white sheet doesn't resemble what's on the back of the door. The "wardrobe" was hung on the wall, but the room itself resembled sleeping in a wardrobe. Could hear the plumbing system when other guests used the shower and toilet. Horrendous.

Location was excellent. Gentleman on reception was very helpful.Our first room was very small but they moved us to a bigger room next day. Bed was very comfortable.

When we arrived, the room was very small (small double) even though I'd booked a double room.The bed was way too soft.

Great location it was great for what we wanted man on the desk was very nice and helpful

From the outside doesn't look great but once inside it's OK it's clean and serves the purpose to get your head down