Holiday Inn Norwich Ipswich Road By IHG

Breakfast was great

Room was not well lit and heating wasn't working

The food good and facility.

The heating wasn't working in the room

Facilities were great. Swimming pool and gym. Great sized room. Staff were really helpful and friendly.

Reception was warm and welcoming. There was access to a gym and pool. Ample free parking.

The room look tired and worn but my main concern was that it was so so cold. When I asked for help with the heating dial I was told the heating wasn’t working. Strange because the reception and dining areas were warm. Anyway the staff provided the smallest radiator I’ve ever seen which didn’t help at all. The temperature of the room remained below room temperature as it was cold outside, we even had heavy snow, the radiator was totally ineffective! My daughter was so cold so I asked for another duvet. At the reception desk was another guest complaining that he had called and also requested another duvet but was still eating for it. Oh that’s another thing. As least he got through by phone. I called the front desk and house keeping, quite a few times using the phone in the hotel room no one answered. However a very nice member of staff, as a goodwill gesture, didn’t charge me for breakfast on the 2nd morning of my stay. On checking out I was told someone had charged drinks and food at the bar to my room!! How did Holiday Inn allow that to happen when you are supposed to give your surname when stating your room number. I certainly will not be staying there again.

The hotel was clean

When we arrived we went to the desk they took the payment then after said the heating is not working but air-conditioning is and you can turn it up for heat so we did we sat in a freezing cold room for over 1 hour waiting for air-conditioning to warm up it just remained cold so had to complain staff was not that helpful lady at desk was abrupt she said you can have a refund or a small heater by this time it was already late and we took the small heater. Before they took people's money they shod of said their is no heating and the air-conditioning wasn't working and I kno it wasn't just my room when I went to complain several people was complaining

Pool, unfortunately didn't get to use it, had to leave very early, didn't shower as there was no heating in our room, which we weren't told about when we checked in.

No heating in our room on a frosty February night, which we weren't told about when we checked in. After a while and discovering this ourselves we informed the reception and were told that a boiler had gone down, there were no alternative rooms with heating available and they would find us a portable heater, which never arrived, after frequently inquiring about it. We couldn't go home, as much as we wanted to, as we had been in town and had a few drinks. We ended up sitting in the bar area, which was heated, and had some food, which was very average and expensive. We have been to this hotel twice before and enjoyed our stay, but never again. We were told by two staff that we would receive a full refund, we do hope so, as there are other IHG hotels we would like to go to.This hotel needs a backup plan when they lose a boiler, beware if you're planning a trip here in the winter.

The staff the food location and the swimming pool

Cooked breafast was a bit cold but plenty of other options

Location, clean and friendly staff.

Noise from other guests

It’s always very clean and staff are very nice

I was hoping to use the pool but was closed on a Sunday evening.

Clean , staff were polite and friendly.

Hotel was ok just further out than we thought from the university and facilities around nothing there.

Location

Large potholes blocking vehicles from passing easily.Horrible smell of chlorine.Very worn out decor and furniture.No extra quilt or blankrts in room.Poor selection pf food at breakfast and badly laid out.

The hotel's nice, good location, and the staff were super attentive and kind. They even offered us a late checkout without us asking, and explained everything really well. The Wi-Fi wasn't super strong but it was stable enough. We didn't hear much noise and the room was warm, but the AC worked fine.

The bed was too soft, which made both me and my husband wake up often during the night, so I wouldn't definitely stay for more than one day as we woke up tired. The shower is not strong and the toilets are very small. Food was not great. Scrambled eggs were full with liquid in the breakfast and at the dinner our salad had lots of fruit flies in them.

Easy to find and to park, welcoming reception, spacious room, great facilities all around, nice bar, very good breakfast, spa is a great addition, easy access to Norwich City Centre, overall the hotel feels very spacious and relaxed. Also great to be able to check out at 12 noon.

Beds weren't the greatest but we stayed one night only, most likely other rooms have better beds.

Good attention/service at breakfast from Dani, she circulated well. She provided good information regarding allergies and showed some understanding of limitations. Engaged with guests.I misplaced my phone when I went swimming and when I asked at the gym reception the man behind the desk was helpful and checked it was my phone that had been handed in before letting me leave with it.

Poor service evening meal. Asked for table to be cleaned. Staff member leaning against a wall and no real welcome or assistance. Some food not cooked properly, some of the salad was poor quality (end of old bag). Restaurant manager indifferent. Spoke to receptionist (Emily ?) about poor experience aswell restaurant manager about unprofessionalism. Mark was the exception providing quality service at evening meal. When our table was cleaned and apology was given by the lady cleaning the table.

Nice clean hotel frindly staff

we had an evening meal in the Resturant which was good ,but would have been a lot better if the there was more choice on offer.The staff could have cleared the pathways to make it safer to walk we had lots of snow,& it was very slippery in places.Some of the corridors had no heating & it was very cold

Great breakfast and frinedly staff

Loud air con/heating is unbearable, so very unfriendly for an autistic head. Had to turn off. This caused the room to be freezing at night. Asked for a blanket - was given another duvet cover, which was very thin and made no difference. Slept under our coats for warmth, which was a shame as otherwise it was a great hotel. The breakfast room did have a very loud kids' programme on the TV during our first breakfast, but the staff did turn the volume off when asked.

Staff helpful and friendly. Very clean .

Room was cold on arrival, could have been warmed knowing it was booked, and cold outside .Menu in restaurant was better last year, fish was over cooked , for the fish and chips.Cooked breakfast was over cooked and not nice, apple juice watered down.No dressing gowns for visit to pool in room.

Everything I needed for a really enjoyable stay; quiet room, really good breakfast with a varied range of options for veggies, nice pool and gym facilities, helpful staff. I'll stay again, recommended.

The breakfast is expensive, but is good quality. The pool is quite small, ok with 6-8 people but any more makes it pretty full. Other than those staying at the hotel, there's a lot of members using the facilities. Perhaps there could be adult only and guest only slots to manage crowding? The hotel is over 50 minutes walk from the city centre and a taxi from the station cost me £14. But there's a bus stop just outside the hotel taking you to the centre.

Good parking, good layout. Great fitness facilities.

Rooms are very tired and need to be spruced up.

Good sized bedroom Airy restaurant

Pokey bathroom