Muz Hotel

Pros +

• Meal times were good. The all inclusive menu are limited for main dishes, but tons of healthy fruits and vegetables to choose from. Expect only halal menu options like chicken and lamb for meals. Desserts are an assortment of various cakes and puddings. The hotel is situated at western end of beach. Has a decent size pool with plenty of sun beds with a beverage bar. Very idyllic, but rougher beaches due to sand erosion. Staff are very friendly and nice, just a bit disappointed they ask to charge more for an upgrade when a beach view room was purchased upon reservation. Location is good, just a 10 min taxi ride or 25 min walk from downtown Alanya. There are a bit of stray pets at the property begging for food during meal times, but are perfectly harmless.
• The location, the beach, the pool area The waiting staff were good, and their service was great.

Cons -

• Rooms are satisfactory clean and hotel lobby as well. If a couple more varieties were added to main meal portions instead of 3 or 4 to choose from would make all the difference. The staff are welcoming and accommodating, but be sure not to leave any loose change visible in the rooms, as the cleaning staff will think it is complementary tips to keep. There is a club next door that plays music insanely loud through the early mornings on Thursday to Sundays. Also hotel does not provide any entertainment options, so on your own for daily activities. Overall, it is a good hotel with great location. 3 stars at best for the best value for money.
• When we arrived, our rooms were not ready so we spent the next two hours on the phone with the hotel's manager and had to move to another hotel - this is not what you want to have to go through when you book an all inclusive place. We did not want to go to a different hotel, but the manager said that he'll give us an upgrade for this inconvenience and let us stay in a 5 star hotel, so we agreed to do so for a night or two. The hotel certainly wasn't 5 stars.... upon check in into this new place, they changed our rooms 3 times, so the horrible check in was absolutely long, and the rooms we stayed in had a leaking AC, so we woke up to a puddle of water in the room, very close to all our electronics. Anyway, back to the Muz hotel- it would have been pretty good, if the serving staff at the bar were nicer, and the food a little more varied (some things were nice, but get ready for eating rice twice a day every day!) The coffee machine didn't work most of the time, so that was pretty inconvenient!!
• We go a second time. Everything has changed a lot for the worse. We are very disappointed. Nothing is as we expected. The beach spoiled, they didn't clean our rooms and didn't change our towels even once in 7 days. They didn't refill milk for coffee, non-carbonated juices were usually not available. The bar staff was very unfriendly.