Hotel Crystal

The staff was so helpful with early check-in to arranging breakfast since we were to leave before the breakfast opens. Loved the hospitality.

There was no AC in the room. It was getting hot during the day. When you open the window, there is constant noise from the the restaurant across the road.

Great sauna. Great restaurant. Nice staff.

Great Staff and the Spa was fun suprise.

Noisy during our stay due to Band Playing until Midnight in the Restaurant downstairs.

Breakfast was great, staff was super helpful and friendly, location close to the train station was ideal for me.

They staff are friendly and helpful. I like their smiling faces including the cleaning ladies!Not to mention, the location is great. It's super close to the train station and convenience store.

I was a little concerned when I realized how close the hotel was to the train station, but I needn’t have worried - the whole town is clustered right around the station, trains are infrequent, and they slow down as they approach the terminus, so there was no train noise at all. The restaurant was lovely and convenient, and the breakfast was simple but delightful - I especially appreciated the array of local cheeses, which were delicious.

The room was a little warm (it was an unusually hot day in Engelberg) and there was no fan or way to open the window more than a crack to cool it down. The street below was also a little noisy with crowds of tourists staying across the street, but that is not the fault of the Crystal.

Nice rooms and a great sauna, relaxation area for after skiing. Breakfast was also really nice

The caring hotel managers were very friendly and accommodating. I can sense the aura of men and women and their positivity and friendliness was what I liked most about my time at the property.

I liked everything about the property. The breakfast and the sauna I thought were excellent.

The breakfast is superb, with a comprehensive array of breakfast items that goes above and beyond the usual. For example, there's a wide variety of breads and rolls, as well as wide assortment of grains and cereals. Plus scrambled eggs and bacon for those who are really hungry. And best of all, a fully-automatic espresso/coffee machine! There's also drip coffee. The staff is awesome; very friendly and personable. The restaurant in the hotel is also quite good; we went there twice.

There's no lobby to speak of, so it's not a particularly good place to meet up with people or escape from your room to work or eat a snack. The room we were in was relatively old and quite small; I don't think any of the rooms shown on booking.com look like the one we had.

Cleanliness, spa area was a pleasant surprise, convenient, friendly staff

Breakfast was top and there was plenty of choice. The room was clean and had a great view. The Hotel staff were super friendly and helpful, even when we forgot to reserve a table for dinner (twice)!

Nothing at all, it was just as it should be. Perfect.

Rooms were nice. Beds were comfortable, and bathroom was clean. Breakfast was good and consistent. We had dinner at the onsite restaurant and it was great! Staff was very nice and service was top notch!

Location is excellent.

It's the first hotel where I was not able to sleep with my wife since our bed was uncomfortable ( we were skiing around the world), and we had the most horrible pillows. Another sad part is that the ski storage room was so small and stinky.

Excellent facilities, very friendly staff. Super convenient for train station, town and ski lifts

Everyone was very friendly, great breakfast, big playroom for kids, sauna was very nice, central location. The family room was perfect for our 3 day stay with two little kids.

Ideal location in the centre of the town and overlooking the train station. The staff were exceptionally friendly and helpful. The sauna and steam rooms were an absolute bonus after a day of skiing.

Very minor point but there were no toiletries except for soap/shampoo.

Very well located, a simple but very comprehensive breakfast, clean comfortable room of a good size with a nice view and balcony. Staff were all very friendly and made their guests feel very welcome and a bonus of a beautiful sauna area that included multiple saunas at different temperatures and a steam room, perfect for post-ski relaxation and rejuvenation. If you are looking for a very nice comfortable convenient place to stay in Engelberg at a reasonable price, The Crystal Hotel is a great choice.

Family friendly place with special room with toys, fish aquarium and tv. My kids enjoy playing there while we had our breakfast.

Breakfast

Breakfast was good, plenty of variety and was fresh

The staff in general were very pleasant and couldn't do enough for you, however the two owners/managers were so different, with one lady being very pleasant, helpful and always warm in her voice, but the other was the opposite and it could be seen in the way she spoke to staff as well as guests. I do not judge the whole experience on this one person, but the business should watch these interactions as others may be offput by same, but it wouldn't change my recommendation of this being an ideal choice

Very kind staff, great cleaning room service, perfect location just 1 min from train/bus station with bus connection to Titlis or Brunni ski area. Well equiped ski room. Nice balcony, could be useful during summer months. Hotel is located Approximately 5 minutes by walk from supermarkets.

Mattresses are not very comfortable for us. We missed vegetables for breakfast. There were just not tasty budget mini tomatoes ? (1 day totaly without vegetables) - suggestion for improvement.