Hotel Villa Cipressi, by R Collection Hotels

good breakfast. great location. excellent view & gardens. helpful staff.

Could not eat dinner at the restaurant due to wedding party booked the entire place. No fridge in the room.

Beautiful and walking distance to ferry, beach and train.

No AC in room but it comfortable and I would still recommend this hotel to anyone!

The hotel location in Varenna is amazing! It's a 2 minute walk to the Main Square (and all of the restaurants)- and the property literally overlooks the lake! A nice continental breakfast makes for a great morning in Varenna.

Beautiful setting. Beautiful villa

No it was perfect

The property is in a beautiful location

When we arrived we were told that all the terraces were closed to guests for a wedding for the entire day. This is the only outdoor space in the hotel. We were very disappointed as this was the reason we booked and to be told there would be no access and that there were no terraces at all felt like a rip off as a visit to Lake Como is very much about relaxing and enjoying a beautiful atmosphere. Instead we had to go to town and sit in crowded areas to enjoy the views. We also felt that the rooms were not very nice given the status of the hotel. The wedding party was extremely loud until 11pm.

Terrible

Property is apparently a wedding venue with weddings happening seemingly every day. We arrived on a Wednesday after a six hour drive and had no access to anything on the property due to a wedding underway essentially taking over all public space in the building. There is no restaurant whatsoever at this hotel. When back from dinner (elsewhere) the music from the wedding was like a night club until midnight. Hotel staff were not helpful at all. The hotel reluctantly agreed to move us to their sister property down the street for our inconveniences. It is over priced. If you are from the US it is equivalent to a Days Inn with plastic cups and small wrapped bar of soap. Not much more than that for extraordinarily inflated tourist price gouging.

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It was our 10th anniversary and we stayed at the hotel for two nights. During our stay the weather was rainy almost 24 hours. That is why it was nit possible to visit the garden with 2 kids during heavy rain. Our previously planned activities canceled because of the rain etc. Checkout day weather was perfect. So we checked out at check out time and leave the luggages at hotel and our car to turn back to hotel around 2.30pm. When we turned back around 4pm the hotel was closed for a private event. I wanted to use the toilet but couldnt. Still I cant believe that they didnt accept me and my 6 years old son even to the toilet! I ve never seen this kind of rude treatment in any hotel all around the world. The woman in the reception told me to use the toilet in the garage! For everything that you need they tell you that Hotel Victoria is their sister property but they tell you to use the toilet in carpark! I wanted to go to the garden and take a picture of the iconic Villa Cipressi door but they didnt allow me to go because they are closed for a private event. I wanted to talk with the manager he didnt come.So if you are paying for this hotel please be carefull. The hotel is nice but you may see this kind of behaviors and treatments.I am sure if they explain to the event owner that we are hotel customers and it is our 10 th year anniversary and we could nt manage to take a picture with the iconic door with our two young kids because of the weather conditions and we need 2-3 minutes in the garden, nobody rejects. I am so sad that we turned back to Dubai without having a picture. They made me cry with my white dress and holding my 6 years old son’s hand in front of the hotel and even coulnt use hotel s toilet!Also during our stay there were 2 events both nights till 11 pm and we even didnt ask them when this loud music will stop. ( Also we coulnt have a drink at the bar- cafe because they were closed because of the events whenever we tried to sit there!

The villa itself, the garden, the view is exceptional.

They should close the hotel to the customers and just continue as an event venue. They should educate the staff regarding how to treat to the customers.

not much

i asked to change the room with a better view, they told me 150 euros more, the hotel was already pricy , so i declined. worse hotel on my trip.

This is an unbelievable hotel in an amazing location. The staff, the rooms and the scenery are exceptional. If I could rate more than 10 stars I would!!On arrival, the reception staff and the gentleman who assisted us with the bags is very welcoming and can not do enough to make sure our stay was special.We will definitely be back!

I liked the room with the balcony overlooking the lake. We were in the Bellagio Junior Suite. While the writeup warned of weddings, it was unreasonable to anticipate 4 weddings over our six day stay. The porter, whose name I forget, deserves special commendation. He was everywhere doing everything. Hard working friendly, he is an asset as he makes all the moving parts of the stay work smoothly. The breakfast staff also deserves honorable mention.

Being denied access to portions of the facilities due to weddings. This ruined what would have been an exceptional vacation. If I ever return, I would almost certainly book the sister property of the Royal Hotel Victoria.

The R management team has turned this into a wedding venue that blasts music until midnight. Impossible to sleep until the disco inferno stops. Hotel rooms should come with a warning. Such a shame that R management would sell out for a few dollars rather than operate an iconic property. I'll never stay at any of their properties again

Beautiful view, great location

The property has a wedding daily which results in the closing of the restaurant and bar for dinner

Location is amazing and the staff did their best and were very friendly.

We booked 6 months before, yet no one told us that much of the hotel amenities advertised (including the bar and much of the grounds) were unavailable due to them having weddings every single night during the stay and season until we had actually checked in. This also meant that we couldn't use the balcony for our room which we had paid a lot more for as there was a wedding on outside it constantly. Plus the bands and DJs were right beneath our room playing loudly till late at night.No compensation was offered and very poorly handled.We travel to Varenna or Menaggio every year and would not recommend the hotel given this experience. They are more a wedding venue and should not be advertising rooms like this for General booking given their current business model.We even took videos for the audio of the bands beneath us till almost midnight on some occasions making it impossible to sleep.

The property was pretty and the gardens were lovely

It is a wedding venue not a hotel. There were weddings every day with music blaring until midnight. Not a hotel for families.

Honestly the best experience I have had in a hotel, Victoria on the reception was so courteous and friendly. She really was a great asset to the Villa Cipressi. The room was beautiful and the gardens even more so. I was so impressed by everything, they even packaged up a breakfast for me to go because I was leaving early. Loved every minute of it and the view I had of the lake and the church was incredible the chiming of the church bells in the morning was just magical. Thank you for a lovely experience, I hope to come again.

Everything, location , style and historical value . View and proximity to everything.Staff were wonderful and go that extra mile to make sure you feel like their only guest.

The garden was beautiful, room was comfortable, and breakfast was delicious. Only issue is that they only have one check-in counter with a lot going on, especially with all of the people in line trying to get into the garden. Overall, it was great.

I loved that every room was a little bit different and all were super nice. The location was amazing and breakfast was delicious

GORGEOUS GORGEOUS! This is the epitome of Lake Como. Their grounds are on a botanical garden with wonderful photo opportunities. The room was large with a great view of the lake. They gave us a thank you package upon checkout and booked the shuttle to the train station for us.

The patio/bar hours were a little confusing but wasn’t a deal breaker.