Sardegna Termale Hotel&SPA

We anticipated a nice relaxing hot spa romantic evening before flying out of the country 36 hours later. The pool and spa were fine, 8 out of 10 and this would have been great...but...

The room had mould and smelled like urine. The bed was the hardest I had ever experienced, and I am used to sleeping on a thin roll on the ground when camping! My wife developed a cough from exposure to the mould in the shower (and on the ceiling of the bathroom). We were offered a different room...but by this time we had packed up to leave. Also, although the new room appeared better, we simply did not know if they had simply painted over mould in that room as well. They admitted that the facility was in need of an upgrade and had just spent all their money on upgrading the pools. We were also quite fair about this and offered to pay for the pool usage but they refused to cancel, even though we ultimately had to drive back to Cagliari to check into another hotel. This is the first time we have had to involve our credit card to dispute a charge as we didn't stay, didn't eat the buffet and checked out. I regret that the thinking was so short sighted when this could have been resolved much quicker to everyone's satisfaction.

The pool area was spacious, diverse, relatively very well organized and overall it was the only cherry on the cake. The staff was kind and welcoming.

It is obvious that the property needs some investments- first of all in the hotel premises. Eventhough the rooms eerr improved with materials available, it this does not help the overall picture and the feeling that you want sooner go home does not leave. Dinner was to satisfied hunger, not the emotional side of eating out and the price was an abstraction.

Professionalita' staff Reception e Spa

Da ammodernare.

Nice place for relaxing, staying in the pool all day.

The location is not suited for those who wants to experience the Island. It's not the most beautiful or interesting area to live in.

The termal pools are really nice and relax. Room was ok and clean.

You need to book in advance to have lunch. The staff should be more helpful with the guests.

To be able to order takeaway for dinner

After spending so much money in Sardinia because I havd been in sardinia fir 3 weeks I couldn't afford dinner in the hotel. Would have Bern nice if I could order some takeaway

This hotel is situated on thermal springs, which feed several pools, both indoor and outdoor. These springs were the main reason we visited, as the hotel is otherwise in a remote location. Unfortunately, the springs were the only highlight of our stay.The room was mediocre. No real problems, but it wasn't modern or well-designed, which might be acceptable for a short business trip on a budget, but it's completely inadequate for a destination where people come specifically to relax and enjoy themselves.Parking is free and numerous. Pools are included in the price. However, they require swimming cap and unless you have it with you -- you'll have to buy it (as well as towels, bath robes and slippers). A small rip-off.

Staff: I cannot recall another instance where the staff made us feel so unwelcome. It was as if we had intruded into their home in the middle of the night demanding service. The hotel advertises many wellness procedures on their website, yet none were available for booking. We were constantly redirected with instructions like "Go there, turn left, ask the person there" and "Go to the reception, ask there." Eventually, we gave up on trying to use any of the services.Breakfast: The only tolerable item was the coffee; the food was subpar and mostly from the supermarket. In Sardinia, a region known for its culinary richness with abundant fresh fruits and exceptional cheeses, it was disappointing to be served supermarket sliced cheese. There are no alternatives unless you're willing to drive 20 minutes to the nearest town.

Very dirty and disappointing SPA - this has nothing at all to do with a 4* SPA

We booked this accommodation spontaneously based on the information and pictures on the hotel website. At check-in already the first surprise: you must wear a bathing cap in the pool (available for a fee!), although this is not noted anywhere on their website nor you can see it at any picture. Slightly frustrated we went to the room (plain, building complex looks more like a hospital) and got ready for the pool. After that, one more disappointment after the other: a larger construction site inside the pool area without privacy screen and defective deck chairs. Finally unsuccessful search for showers outside before going into the pool: most people go into the pool without showering. Pool edges are very dirty. After, we did find by chance a single, dingy shower in the inside pool area. Last but not least, a lot of mold in the drain grates of the indoor pool, very dirty windows, walls etc. Actually, we wanted to relax here after an exhausting day, in the end we checked out after around only an half an hour and frustrated. The chef of reception told us that they will refund us the booking fee. They will call us the next day as we had already paid through Booking (for further clarifications). Ultimately we never received call, also a subsequent contact via chat at Booking remained unanswered. Our urgent recommendation: stay away from this place if you expect a neat SPA. The only neat things are the suits and ties of the staff.

The breakfast option included is wonderful and good quality. The hotel offers the BEST jets ever in the Thermal pools. A therapeutic experience!!!

The dinner quality of foods, including the set menu options at hotel restaurant was not a good value.

I highly recommend this hotel. It was a very relaxing experience, good food, clean rooms and the staff were really kind.

Everything was good.

SPA and friendly staff - two best things about this place

Beds were not so comfortable, wifi was not working in the room

friendly personel, swimming pool

uncomfortable bed, no wi-fi in room

The staff was very kind. The pools can be easily reached from the rooms.

The rooms are not modern, the beds was not nice and it was difficult to get asleep.

Thermal pool was nice and clean. The massage showers in the pool gave me a great massage, unlike the body rub i received that I paid for. Not a good masseuse!

It seriously felt and looked like hospital! It was scary and quiet and I felt like I was being admitted to a hospital. Even the eating area was like a hospital cafeteria! Not good!The paint in my room was blotchy and ugly and in certain places dirty!

Fantastic pool.

I think it was all pretty good for the money

A kettle in the room

Nicely decorated

Could use some updating

they are very friendly and great experience

calm and water fabulous

Very nice experience. A facility that could use a bit of sprucing up

Exceptional