Hôtel Château des Tourelles - Relais Thalasso & Spa

We enjoyed our stay immensely and the heated outdoor pool was a wonderful surprize

An.English translation of the Spa Menu (online or able to be sent by email) would have been very helpful to allow us to book treatments well in advance as Spa was fully booked upon our arrival .Spa Receptionist Astrid was absolutely fantastic and made a huge effort in assisting us .

The staff were so accommodating and friendly , had so much time to explain, even if taking extra time was necessary due to our language barriers. Dinner options in the hotel were delicious and fabulous value, and then the breakfast...all you can eat Oysters & Champagne, need I say anymore.

Fantastic hotel. Excellent facilities, friendly, polite and engaging staff throughout. Thoroughly enjoyed our stay with two young children. Hope to be back soon

Location and space , the setting was superb, right on the beach and easy to walk into village

Check in was fast.

Accommodation of guests at the bar was not good. We arrived from a long trip at 10pm and the restaurant was about to close. We asked the barman if it is possible to get some bread from the restaurant so we can just eat at the bar with some piece of cheese but instead of going to the kitchen to ask if its possible he just said no. He said what he could give us are some nuts. There was no sign of hospitality there considering that this hotel is not cheap. I had to order twice tea in order for me to get a madeline along with it.

Friendliness and location

Restaurant lacked atmosphere . Food good.

What a gorgeous hotel in a beautiful location.

Would have loved more choice of food in the bar as we had the sharing boards on the two days we were there and they were lovely.

Great location .smelt lovely. The breakfast was fantastic and the staff were excellent. The room was very well equipped and clean we had a great view as expected.

Bit modern and soulless. Would have preferred more character in the reception area. Bedroom Corridors very dark.

Very nice location, staff was attentive and breakfast very good. The surroundings are very calm, nice walk along the sea nearby yet shops are within walking distance.

This is a trully wonderful hotel overlooking Atlantic, with the most wonderful heated indoor and outdoor pools. It’s close to local marketplace and small local groceries, wine shops and cafes, nestled between old charm villas. We didn’t have a chance to try the spa but planning to come back and book one of the spa package stays! It looks wonderful. The hotel offers secure vallet parking in underground garage and bike rental (both paid extra). There are also activities available like walking and qi gong (charged extra).

Most staff struggled with English but we didn’t mind most of the time. There was one receptionist who seemed a little annoyed we didn’t speak French. The rest of reception staff were great and tried to work with us and find a way to communicate.

Wonderful hotel, lovely rooms and a great location in a wonderful town.

Our children didn’t love the saltwater pool, but we did!

Excellent spa facilities, breakfast was very good, room was a good size, dog friendly, good location close to restaurants and other facilities.

Nothing to dislike

Beautiful hotel in historical villa, good spa facilities, very good restaurant, breakfast with champagne and oysters, helpful staff.

Very friendly staff, excellent location, nice spa.

The service in the Restaurant, especially during breakfast, could be better organized ( not enough servers, always something missing..)Mattresses were were far too soft and uncomfortable.

External area is a lovely setting . The outdoor pool was like stepping into a bath on a chilly day fabulous. Indoor pool met my expectations. Excellent bed. Pleasant reception & conciege staff. We took breakfast off site to experience the outside amenities

Small things like dispensers in the bathroom needed re-filling. Fridge not switched on, good selection of coffee pods & tea but no milk not everyone drinks black coffee or tea. Then having to hunt for milk. Wet room shower was great however, water did not drain away quickly hence water all over the floor (reported to reception)

Beautiful room with balcony. Had a swim in the pool which was also very nice. We were offered a tour around the hotel and a welcome soft drink which was very welcome. Ate in the hotel in the evening and had a great meal.

Other than the first evening we walked / or Taxi into the surrounding town for our meal as the evening meal selection in the hotel was limited to say the least.Staff were excellent and the spa, facilities, treatments and facilities are great.on site Parking is an extra cost, which could be better communicated when booking:

Limited meal selection and some of the staff seemed as if they did not want to be doing the job.

Nice place to rest during business trip. Close to the sea. Food was delicius.

the spa

the room was not very clean (tapis)plus de rcoissant à 9 h pour le petit dejeuner

Nice swimming pool also warm enough water for children Very clean area and nice location

The restaurant was full and no one informed us we should book .. I feel quite disappointed paying this pricing and having to eat in my room with my kid ..The bed was not comfortable at all with a mattress feeing like 20 years old.