Amsterdam Lake Hotel

Personal attention, ready to help, and friendly. Good room, and possibly make the air warmer. Comfortable, with good electricity and lighting. Possible to buy a coffee 24/7- Dog-friendly (important!!) Offer a discount for special needs.

no, all is ok!

Friendly staff. Great location. Free parking.

Was far if you don’t have a car

The hotel was new and the room was large. It overlooks a lake and is pretty serene.

I chose this hotel based on the proximity to the airport and the shuttle. When I was at the airport, I found out that shuttle does not pick up. Hotel is far from city center and there is no easy transportation. Shuttle to airport was not free.

The location and view across the lake

Hotel is under renovation and the entrance and dining room need finishing. Also we had a room with a balcony but the balcony was shared with 2 other rooms. It would have been nice if it had been partitioned off for a little privacy.

Amazing lake view, very polite ppl in reception, in good and peaceful location!

This hotel is a scam. Horrible experience!!

On January 4th at 11:30 PM our connecting flight out of Schiphol airport was cancelled due to snow storm.I searched for a nearby hotel on Booking.com and specifically filtered the results to see only hotels that include airport shuttle service. I found the Amsterdam Lake Hotel and booked a room for 3 people.After paying an excessive price for the booking, when trying to look for the airport shuttle to the hotel, it turned out that such a service does not exist at all !! When finally arriving by taxi, the person at the reception insisted that we must pay an additional €36.03 for City tax. I showed him the confirmation email from Booking.com indicating that this amount was already paid, but he insisted that without paying an additional €36.03 for City tax, he wouldn't let us into the room. All this at 1:00 AM with a snow storm outside. We had no choice but to pay this amount and get into the room. I asked to get a receipt for that amount, and the person said I would get it in the morning. However, in the morning, another person was there, and I couldn't get my receipt.On top of all that, the heating in the room stopped every few minutes, and the room was freezing cold all night long !!

Clean, friendly staff, overal great experience

More lighting at parking as its pretty scary down there, especially at night and during the early mornings :)

Everything from breakfast to extra snacks.

Room make up I stayed for 3 days without any change of towel or bed sheet.

Good location. Friendly staff. Free parking. Great breakfast. Super value for money

The location is very nice, close to the lake, easy to find and park.

The heating system was not warming the total room at the same rate (was a bit cold on the bed side)Lightning could be improved via control from the bed, and brighter overhead for the room.

There was nothing that i liked about property… they do not have any heating in the room and the bathroom is flimsy wall sticking out in the cold weather… I could not take shower… the room is “filthy” with decay obvious in the walls and the door frames…

They cary 3star for the room that is below 1…They claimed on the book.com listing they have airport shuttle which is our right lie… (they can call taxi for you)There is no phone in the room…There is no usb-charging outlets.There are no windows in the room…You claim to your room via spiral-stairs with your luggage in your hands… (no help from the staff)They ramped up price (because of the airport stoppage and flight cancellations… they charged me €285)

Very comfortable rooms with bathroom, hairdryer and good heating. The staff was very friendly and helpful! Very nice view from the lobby. The bed was really comfortable and the room was very spacious. The 24 hr desk attention was very important since our flight was delayed and we arrived past midnight. The breakfast is really great (it's important to arrange for it the day before) and they even have an option of a small breakfast "to-go" if you're in a hurry. It's located in a good spot close to the airport and a few minutes from Amsterdam city, although it's about 2 km from the closest bus station, but Uber and Drop options are reliable in case it's too cold to walk.

There is no elevator for the second floor, it's a small flight of stairs and the staff helped us (we were carrying big luggage). The lighting in the room was a bit dim. These were small things that didn't cause problems, but it's important to take in consideration.

Kind staff. Clean.

The room had no window.

I didn't like anything about it.

This was the worst hotel experiences we’ve ever had.Even though our 2-night stay was fully paid in advance, at check-in the receptionist was unable to process the deposit payment via debit card. We arrived at 1:00 a.m. with two very young children (a 4-year-old and a 1-year-old), exhausted after traveling.From the start, it was clear something was wrong: the receptionist couldn’t process payments for other guests before us either. We tried multiple fully functioning debit cards and even offered to pay the deposit in cash, but he refused to provide any alternative solution. After several failed attempts, my husband noticed that the receptionist had entered the wrong expiry date on our card (02/82 instead of 02/28). At that point it was obvious the issue was not our cards but his inability to use the system. We strongly believe the system was crashed due to repeated incorrect attempts.After more than two hours of waiting, we were told at 3:00 a.m. to “go somewhere else.” This was on January 3rd, in the middle of the night, with heavy snow and freezing temperatures. To make matters worse, booking an alternative hotel at that hour was nearly impossible, as most hotels would not allow check-in until later in the morning (around 12:00 p.m. at the earliest).When we asked to speak with a manager, we were told that the manager was not available during the night and that no issues could be raised because it would “interrupt the manager’s sleep.” This response was shocking, especially given the seriousness of the situation and the presence of two small children.Neither the hotel nor Booking.com provided meaningful assistance in finding alternative accommodation, despite the problem being entirely caused by the hotel’s staff and systems.The complete lack of professionalism, accountability, basic empathy, and concern for guest safety — particularly families with children — is unacceptable.

It was clean and well maintained.The staff was very friendly and helpful. The lake view was awesome.

It is located in a remote corner. One has to walk 2 kilometres to get to public transport. On rainy and snowy days this walk would be very challenging and cumbersome.

Breakfast and staff were friendly

The rooms were small, damaged and noisy.

Who is the manager ?...

This place is a scam. My partner and I stayed here for 2 nights. Every thing you could ask from any other hotel. They could not accommodate. They will love to tell you "I can't i am not the manager. The next person in is." Then the next person working tells you the same thing. We simply wanted a invoice to provide to our work for reimbursement. We were offered a phone number that just calls the front desk and an email to a manager who I am not sure even exists. To add, I thought that it might be only happening to us but the next couple in line had the same issue. How do you not have your staff capable and allowed to do all these things or atleast have a manager available. The lack of professionalism and overall quality should make you take your money. ANYWHERE BUT HERE

Good value for money

Holes in wallFar from Amsterdam and a bus. Need a car or rent a bike

they have withdrawn 350 Euro from my credit card without any rights or a permit from me , Especially since i booked a room for one night for 48 Euro through Booking.com , and the payment was made directly to Booking.com .Very bad place

Perfect location. The air around the water feels noticeably different—exceptionally fresh and clean. I truly felt rested during my stay. The room was comfortable and spacious, and it was clear that the staff pays above-average attention to cleanliness.In 2025 alone, I stayed in 40 different hotels, and Lake Hotel easily ranks among my top three favorites!

Nothing. Everything was good.