Grandiose Hotel & Spa

The hotel had good facilities, service and was clean. Location was quiet and safe.

It was far from old quarter and other city attractions.

This is a really great hotel! It has some distance from old quarter but Grab is relatively cheap and easy to book. Everything is clean and complete with toiletries. The staff are also friendly and can communicate in English

Very clean, modern facility, great shower and bathtub, comfortable bed. Small breakfast but very delicious. We travel with a baby and staff were very accommodating with early check in and late check out as baby was sleeping.

We should book a room with a better view looking out to the street next time. Would be nice if breakfast could last longer so we did not have to rush.

Convenient location for me, very clean room, breakfast very good

The breakfast spread was amazing, and the restaurant was also very good - the chef made me special dietary requests. My room was quiet (because not facing the main street). The pollution in Hanoi was very bad but the hotel puts air purifiers in every room.

Great services. Good breakfast. If you're vegetarian you will not be hungry. Great sauna. Room is good.

a bit noise because of construction. But that's not a big deal.

good location, good breakfast, clean

I saw Cockroaches in the bathroom

we liked the size of the room, the bathroom and the breakfast was decent too.

the room had an extremely musty smell which took a while to get used to.room service also stops at 10pm and at 9.50 declined an order which was annoying.we also asked the staff about a night market who confirmed it was a good one to check out. however we spent 1 hour looking for the market only to find out it was no longer running. the TV also had minimal English channels on it. maybe 1 or 2.

This hotel is in good location and close to city centre. My room is upgraded without fee and it is great with a balcony. It is a wonderful experience there, especially with the people, like Hồng Hạnh, who is so nice and always provide very helpful support to me. Definitely I will choose it again when I am in Ha Noi next time.

The room was spacious and comfortable. Hotel staff are very nice and helpful. Breakfast buffet is great.

Neighborhood can be a bit noisy from early morning or at night.

I was late but the friendly staff helped me to get a pho, really appreciated for their treatment. Hope next time can be there early.

Breakfast, cleanliness, staffs, sauna, room, location, everything.

Passable

it was bad smell in the room.it had not hot water,i asked front deskbut they didn't check it.(i waited a repair person but didn't come and i told about that but front desak said just "i told repair person."they didn't do anything.and i can't take a bath(spa)during stay there open hours are very short.

The staff were incredibly helpful and thoughtful. I missed breakfast one day and they arranged to deliver a plate of fruit to my room. The wifi stopped working another day but they quickly fixed this. The breakfast had a variety of options including a lot of meat/seafood but the staff were very accommodating with arranging other options. The location was perfect, the facilities are clean and there is a beautiful view from the restaurant on the 10th floor. The spa facilities were also wonderful. Overall, I would recommend without hesitation.

Great location, friendly staff. And I like the japanese style toilets.

room was comfortable and modern functional.

the noise come from the street. Drink was pricey for that little hotel and the cocktail was really bad!

Staff very friendlyBreakfast so goodRoom very clean

position very good

pillow too high, sleep uncomfortable

good breakfast

WiFi in the room pillows were too big for me

Great room and bed, the staff were forever helpful and courteous.