Hotel Bel Ami Hanoi

Sofia at the desk was just as great as the below reviews say. 10/10 location, amazing food and entertainment nearby. Amazing value all around

The place is super central and close to the train street and restaurants.

The bathroom needs a deep clean and it was the worst mattress in Vietnam so far. You could feel the springs.

Good location.

It was so much flying ants on our room. Everyday when we came back to the hotel it was so many in our bed…. 2 Nights when we came back around 12pm they had “locked” the reception. So we had to knock to wake the guy in the reception up.. He saw us go out around 11pm but he didn’t “warn” us that it will “close” .

It's a ideal destination for people who have business trip. Affordable price and convenient location, good service and friendly staff, I will come back if I have other trip in Ha Noi in the future.

Very value for money, we used it as a stopover while waiting for the train to Sa Pa. Very close to the train station, very close to the train street as well. Lots of shops for necessities & food nearby.

Nothing. You pay for what you get. A clean private room. Only thing is the A/C isn’t the best.

The location is in the old district. Restaurant and shop are just a few walks away. Staff is accomodating too.

The property is kinda old and tight space.

The staff were exceptionally kind and helpful. We arrived mid-morning, many hours before official check-in, yet, we were given a room straight away. This made a huge difference and was greatly appreciated. The room was clean and had everything we needed for a comfortable stay. The staff also offered fantastic recommendations for restaurants and sightseeing.

Basic but has everything we needed. Good location.

Not the cleanest. Ants EVERYWHERE including the bed. Plug sockets burnt and pretty run down. If you come back late the entrance is locked and you have to bang on the window to wake the staff up to let you in.

The location was in an excellent spot in Hanoi. Our favorite thing about the hotel was the staff. The women were extremely nice & let us stay an extra hour without charge (typically they charge 50 vnd an hour which is honestly nothing) and they let us store our luggage for almost the whole day until our train ride to Da Nang. The bathroom shower head was really powerful!

The beds were very uncomfortable but for 2 nights, we managed.

Western style shower- shower is in its own compartment so water doesnt get all over the entire bathroom and toilet! Rare in Vietnam!Wifi was stable and can be used for making work phone calls. Bed was firm (like most beds in Southeast Asia) but comfort level was superior to neighboring hotels (and I stayed at quite a few). This will be my go-to hotel for when I return to this area.

Not any real laundry service for someone with small loads. The nextdoor laundry service wont accept less than 3kg. However there is surely another laundry service close by with a little bit of looking.

The staff we're great but. I had top floor good for the money I paid

Not to much just make bed that's All ???

Great location. The room is quite comfortable, it is not new but was clean, (daily house keeping service). The fridle works fine, the ac as well. The staff was available for a very early baggage drop off and for a very early check out, plus, they did allow us to check in as soon as the room was ready, about 2 hours before official check in time

The room is not very soundproof. The room with no view is a bit dark, simce the windo faces a wall

I like that the bed was really comfy, and the bathroom was really spacious and nice. It's really close to a busy street but you won't even notice since the room was really inside the property and from my experience I didn't hear something disturbing and I could rest perfectly. The lady in the reception was really helpful and she speaks english really good!

the location and the fact that the property accepted to refund us when we decided to leave earlier

the mattress was the worst I slept on since years and we could hear all the night long the rumour of traffic even staying at the 5th floor

The location was good

The rear “facing” rooms (with no window) had a fire escape that had been enclosed with windows. This led straight down to the main hotel room for the staff. That room was used to cook, eat, meet and sleep in. The noise as you can imagine travels very easily to your room. The night staff have no understanding or care if this. My last night was awful, it was 3am when the VERY LOUD talking and music ended. So 3am before I got the attempt to sleep. This is not acceptable.

This hotel was super nice! It is shaped in a weird way that makes it almost look like a bad hotel when you first walk-in (the corridors and the stairs are very narrow but luckily they have an elevator). But then the room was amazing! It was pretty big, spotless and the bathroom was also very nice. The wifi worked very well, which is also a bonus point. The hotel staff was also nice, as well as the owner. She was very sweet with us, let us check in a bit early as I was sick on that day, and gave us plenty of information and advice. In terms of location, it was pretty close to the main tourist attractions and had a lot of restaurants/shops around.

We only stayed there one night so we didn’t encounter anything negative to mention.

The location is really good Hannah from the reception was really nice with us and she helped us with everything we needed

Some things were a little bit dirtyAC super noisyThe fridge was loosing water every time we leaves the room (because the electricity is gone when you are out)Unfortunately we had the weirdest and worst situation ever. CONSTRUCTIONS at from 2 am to 4. Insane, hammers and more, we couldn’t sleep at all the first night. I talked at the reception about this and they explained me they were trying to manage it and offer me to change room or leave the hotel. Looks like they are handling

I liked the location of the hotel, the attitude of the owners, the price-quality ratio. The room is big enough and well equipped.

We had the room on the 6th floor and it was exactly as on the pictures. Clean, nice and spacious. Near the old center.

The hotel is close to the old center, but there is a lot of noice in the street which you can hear in the room. So you really need earplugs to sleep. We booked the hotel for 1 night but we were staying longer and we were planning to stay even longer, but instead of asking us, the staff just rented our room to somebody else and we had to leave the hotel.

Floor to ceilinf windoes were amazing and the bathroom was nice.

You could feel the springs in the bed which made it difficult for me to sleep on my side. The chair in the room was just a stool and didn't have a back to it.