Hanoi Stella Hotel

 his staff are great. Helpful, kind and considerate especially for an inexperienced Asia traveler. Old quarter Hanoi is a different world and they made all the difference. Breakfast is delicious room was clean with an in room safe.

Location and service staff

Cleanliness was poor - dirty suspicious stains which I removed from the wall myself. Bar fridge that didn’t chill. Breakfast buffet was very basic, and decade more limited, when occupancy levels decreased.

Everything was great the staff was amazing and respectful ? and the location was great in center

Great location (close to Hanoi main spots, especially opposite the bus stop for Bus to the airport), helpful staff, cleanliness.

Bad

Room 102 If you book this hotel make sure you are not in this room as my friend had luck with her room on the 5th floor. In 102 there is no window, the shower is broken, the pipe in the sink is broken, the water flows like a waterfall. The administrator was snoring and coughing all night. Nightmare. Breakfast is very bad, better to eat outside. There are many cafes near the hotel with good coffee and pastries.

Location and staff were excellent. Though we were on the first floor, outside noise didn’t bother us and we slept soundly.

Breakfast area - the sitting area was small and menu was limited but enough that we found something, my 10 year old had eggs that were ready made by a wonderfully friendly cook. There was toast and coffee, pho, made to order eggs, salad and water/ watermelon juice. Staff - very kind and willing to help. The cleaners and cook were nice as well. Room - large and spacious with 2 double beds. The mattresses were foamy and hard to sleep- some may like this type though. We had a balcony with 2 little chairs and plants to make it more pleasant. It was tidied when asked with clean sheets and towels. Area- we were there for New Years and it was a perfect location to get downtown and back with ease. Wifi & TV - there was basis cable and there were a few English programs available. Internet was solid as well.

The bathroom was basis. The shower head and toilet could use an update but it was all in working order. The refrigerator was not turned on but the staff offered to keep food and drinks the kitchen upstairs. Noise from the bus stop across the street and the traffic was bothersome from around 6-10 pm.

Staff were very friendly, very helpful, especially Lily she helped me book 2 excursions which were very very good and good value

There was nothing I did not like about the property. I like my stay there.

The property is beside the no 86 bus to airport and is in walking distance to all the attractions in the old town .The front line receptionist Lily,Lien and Kelvin who spoke great english were brilliant.Lily organised trips to Ha.long Bay and Ning Bing for me .The room was lovely and a special thank you to the chef who came in early to cook breakfast which was lovely when leaving early on day trips .Thank you also to the cleaning staff who made the room so clean .

I did not like the fact that I had to leave the hotel and continue on my travels

Great location, super comfortable beds, extremely helpful staff, 24 h service.

This is a rather simple hotel, don’t expect luxury.

Location, delicious breakfast, helpfull people

location, room size, the comfy bed and friendly staff

The only good thing about this hotel is the location sadly…

Room pictures are strategically taken to make the room look nice and clean. The room we got was totally different, looking old and the bath was dirty and uncomfortable to use, far from the bath pictures we checked when booking the room, very expensive fir what we got! Also they required us to pay the stay at our arrival and as we did not agree, they kept my passport until I payed at check-out!! I dont recommend it at all, it is a tourists trap.

Staff friendly and helpful especially when booking tours. Good location. The room was comfortable and clean.

Wifi poor

The room is quite big. We are stay in family room. Is enough for us 2 adults and 3 kids. The breakfast are nice. Eventhough you okly can choose one dish. My suggestion is try the banana pancake, very good. The place for breakfast is small but is okay. The location also very good in heart of old quarter. Is easy to go around. Lots of foods and near the night market also. Overall we are happy to stay in Hanoi Stella hotel.

Cleanliness should be improve little bit. Especially for some corner and little space between tables.

The bed was ok and working people very nice.

The room was dirty, very much older than shown in the pictures: toilets broken, blinds broken so no view, towels torn and dirty before being changed. Very noisy at our floor.

The hotel staff were lovely.

The room was a bit tired, and the shower / bathroom a bit small and dated. Breakfast bread was mouldy, but changed without a problem.Breakfast was a bit limited.

Staff were extremely friendly and helpful when booking trips and transfers. Good location. Bed was comfortable

A little bit noisy at night but I guess to be expected in that area, nothing some ear plugs couldn’t fix.

The excellent room and a great breakfast. The staff were very friendly and helpful.

I like the location of this property. It is close to everything such as foods, drinks and very close to Guom lake.

The badtub needs a purdah so the floor will not get wet.