Wyndham Garden Hanoi

Cleanliness

Upon my 1st return to the room the night of 12/28/2023, I learned my iPhones, iPads chargers & cables disappeared, & I had to buy a new set for those the next morning. In response to my report, manager TN, said he reviewed the camera & found nothing(?!)

It’s was gorgeous and comfortable. It seemed to be in a fun area. The room was spacious and the bed cozy. The staff were very helpful and a real high light of the trip.

The breakfast was more Vietnamese and Korean instead of international. I had to request bacon and I only got 1 plate of it to 8 people. We went back and asked for more but it was undercooked. Finally a staff member came and asked us what the problem was and she cooked the bacon all the way through. I also thought the pool was 4 season. But it was cold. Even indoor. After 20 minutes it was unbearable.

Spacious rooms and well maintained hotel. Located in convenient area with easy entry and exit. Value for money.

Nothing in particular

Everything worked. Good WiFi. Golf Channel, a soccer channel and some films, news channels in the room TV.Very good breakfasts. .Lovely dinners. Helpful staff. Prompt laundry service. A very pleasant week.

The .location was 9km from the centre with not many attractive spots nearby. The Grab cars were very prompt and inexpensive, so getting around was easy enough.One minor whinge: so many hotels worldwide provide tiny cups for tea or coffee. A .large MUG, please

Facilities are great such as the swimming pool was very quiet. The jacuzzi water was cold though. The best part was the friendly staff and especially the service provided by Bach front of house who went above and beyond to help me organise trips and transport. He deserves employee of the month. The hotel is also close to silk street area - well worth a visit.

Unfortunately it is far out of town so taxis required everywhere. That is the only downside.

The staffs at lounge were very good and helpful.

During my check out on Sunday (March 16), the receptionist (a guy in jacket) around 9.30am wanted to secretly take a photo of my credit card and when I noticed and told him off then he said 'sorry ' why should he in any means take a photo of my credit card??? Unacceptable!!! I was very upset but since am running late for flight I didn't pursue it with their senior management. I hope the management will look into this matter and get the staff checked why he did that. He could have simply done this to other guests and use it for online purchases.. I myself am a victim of cc fraudulent incidents before. Hope new guests will not fall to this photo taking of cc by staffs at the hotel.

My stay at hotel was good. Nice view of city from my room, room was clean. Breakfast was good enough.

The location is not good to move around during busy time in the morning and in the evening. I stuck in traffice jam on the way to reach hotel around 7 pm, and when I moved in the morning before 8am.

The location was a bit off, not at the heart of the tourist hotspot. But everything else was nice. The breakfast buffet was fabulous. Staff was courteous. Rooms were large and clean.

The traffic was a bit noisy as the rooms overlooked the main road.

The hotel is clean and rooms are spacious with powerful shower. Hotel has decent facilities such as gym, pool and spa too. Hotel provides free bottled water daily to the room.

While it was during the Tet holiday, the spa had only 2 staff which made the free massage ticket given upon check in relatively useless. Gym equipment while adequate, were of an unknown brand which was not intuitive for me.

Very nice room and beds, nice pool and large gym

Too far away from old town because of heavy traffic

Hotel is ok. the Issue with Some staff

One Staff at the reservation was very rude and not supportive. Due to some issue with the booking, we had to pay additional amount unnecessarily

The room

The kitchen closes at 10 and no indian food and also very expensive including charges

Clean environment Friendly staff they speak English good for me

Room is spacious and comfy. Breakfast is ok. Friendly receptionists.

Was not able to avail of my free lunch/dinner meal on day 2 due to wrong order taken by the restaurant staff. Paid 230+ vnd for a burger. Ordered for braised pork w/ peanuts, the staff said I ordered BEEF BURGER. I really wonder how that happened it didn't even rhyme in any way. A supervisor went up, gave me fruits to apologize as the staff was new. (Wondering why they left her without proper training). Night prior to this incident, I ordered watermelon juice, amount was 60k++ vnd, paid 100k vnd, the staff knew I cannot understand Vietnamese but she kept on talking (didn't know what she said), got my 100k, left and never came back for my change. In breakfast area, they lack customer service there.

Nice, Clean, and convenient to go to another province

I stay at room 711 from 4/7/2024 - 9/11/2024. I asked for clearner clean my room 5/7/2024 but after cleaner they have not put any bath towel to me after take all old. Shampoo, they only gave me 3 pcs

The customer service is very good. Everyone seemed to make it their mission to ensure we enjoyed our stay. We were regularly asked for our experiences and they responded well when I had an issue. The room was a great value for the money we paid: it was spacious, clean and had a great view. It's a great value for those wanting 4 star accommodations and I would compare it to the other top hotels in Hanoi (I've been living here for 10 years and have stayed at all of them).

There were only two minor issues. The first is the location. I live in Hanoi and the hotel is just not located anywhere where tourists may want to go. There isn't much in the immediate vicinity unless you know Vietnamese and are confident using local services. I will say that there is a popular vegan restaurant just across the street (for you fellow vegans). The only other issue I had was the elevator keys kept malfunctioning. It happened 3-4 times and I had to call the receptionist for assistance each time (good thing they have phones near the elevators.

Very good

They have a Bar in the 20th floor which is not effective, wasted almost 30mins and went to 1M Lounge

Absolutely fabulous. Wish we had come here earlier. Friendly and efficient welcoming and room allocation. Had a corner room on the 9th floor, large/spacious, great bathroom, massive bed and great pillows - so comfortable. The Wyndham has a superb indoor pool (water is about 23-24c - just right to cool us down). It also has a fully functioning Gym (we looked but did not use - on holiday). There is a bar on the top floor with a stunning 360degree view. It also has two restaurant area with a great selection of both Asian and Western foods. If you get a chance, look out for Nguyet, Thoa and An - three wonderful ladies in the restaurant areas - they looked after us so well (great English speaking and a good source of local information). We cannot recommend this hotel high enough

Breakfast had Good Yogurt and Eggs

The pressure in the Shower was low

Clean hotel, good breakfast

Staff’s behavior is quite rude when customer ask for help