Hanoi Maro Hotel

Our room was nice and big. Hard to control the water temp.

Always being asked about tours.

Great small hotel in the middle of town, T and Lilly were great, thanks heaps

Location was great. AC worked great. Staff was very helpful, answered any questions and helped me get transport from the airport and to my next stay.

A lot of noise at night but to be expected. Staff offered to move me to the higher rooms if noise was too much.

Never ever

It’s noisy and dirty. Molds everywhere, showerheads never changed probably 30 years. Your room is shaking when other guests are moving in their room. They have their dog on top floor, barking at night. Whole place is a joke

The location was right in the middle, so expect being a big noisy from the outside at night when all the streets become street markets and pubs. Staff are great and helpful.

The external bathroom (it’s private tho). We felt uncomfortable going out from our room just to go to the bathroom coz the hallway between our bedroom and bathroom is public way and stairs so people from other floor walk through that hallway. So it felt strange.

Very friendly staff, good location and nice rooms.

Central location

*Let me preface this by saying that the staff of this hotel are very friendly and helpful, and this is not a criticism of them. This hotel is a shambles, do not believe the positive reviews here. We were drawn to this hotel by its low price and seemingly good internet presence, however I’ve come to learn that you get what you pay for. The photos of rooms are clearly massively outdated or doctored, as this building is a disaster. We had a “superior” double room booked,for 5 nights, however, on checking in, the room was filthy, with loose wires everywhere, cracks in the walls, lamps not working, safe not working, bathroom light not working, and noise blaring through paper-thin walls from room next door. As we had a late arrival, we slept there the first night, and asked to be moved to a different room, however the second room was even worse. It was up three flights of stairs with no elevator (one floor had a ceiling height of about 5 feet, and we (6’0) had to crouch with our suitcases to get by. Cracked walls all over, grimy, stains everywhere, extremely noisy due to window being right up against the street-facing window (Hanoi streets are very loud, which is understandable especially in the tourist-crowded Old Quarter, so we were expecting some noise, but this was next level). No private bathroom, instead a public bathroom across a dark landing. Constant noise, especially at night. Woken up one night by someone trying to open our room door. Woken up at 2am one morning by a fellow guest checking in and literally having a panic attack at the state of her room. We managed three nights here and then just left to go stay somewhere else, and not a minute too soon. Again, let me stress that the staff here are lovely and obliging, but they are being set up to fail in such a bad hotel.

The location is great, right in the old quarter and a short walk to Hoan Kiem lake.The breakfast on the roof terrace was very good and the staff were very helpful.

The bathroom was not in our room and our family room was located in what appeared to be separate from the main hotel.

I got a quiet room with excellent location in hanoi.I recommend staffs are very friendly and helpful.

Shower pressure

Friendly staff, great help from Tom with booking trips and taxis, very good location. We stayed in a room overlooking the street so lots to watch but surprisingly quiet.

Breakfast was in a top floor room and basic but fine. The hotel staff and adjacent tour agency were very helpful.

No issues

The location is fantastic, two minutes from the lake which is pedestrianised at weekends and a great spot at any time. You are right in the middle of the Old Quarter; most other monuments, museums and temples are within 30 min walk. The staff were polite and offered to store our luggage and waive the room fee for the night we went on the cruise. In the end, for convenience, we decided to leave all our stuff in the room because we were already unpacked. As we stayed for several days, staff were very friendly once they got to know us, even if not all spoke English.

The room was a bit on the small side, and the window opened onto a very narrow space with no view (basically a wall in front). This meant limited ventilation and natural light. I’d recommend spending a little more for a room at the front which has a balcony overlooking the street and the city (yes the street is loud but it’s part of the charm of Hanoi). Breakfast was modest which was perfect for me, but I felt a bit guilty as there were no other guests having breakfast which made me feel it was being prepared just for me.

Spacious room, possibility to arrange tours with the hotel.

Super noisy room, there is zero soundproofing and some of the rooms, like ours, are facing a very busy street. The sheets have not been changed for three days while we were there, only in the last night we had clean sheets. I kept wondering if they were changed when we arrived, since they smelled like someone’s perfume.

Clean, quaint hotel located at the heart of hanoi old quarter. Food, lake, entertainment are just a stone throw away!

Small but manageable.

A small hotel in the heart of the old quarter, a 5 minute walk from Hoan Kiem Lake. Close to the market and many cafes for different tastes and wallets. Friendly host. Friendly staff on duty at the hotel all day and night. Breakfasts are served on the roof of the hotel, delicious eggs.

The linens on one of the beds were not changed before check-in. The windows of the condo face the street, so it is quite noisy at night (but this is the case almost everywhere in Hanoi).

Thank you Mrs Vy for ensuring our stay was very enjoyable

The location is in a perfect spot for exploring the Old Quarter.

Convenient

Near central

Near central

Good service

Great location

Lovely staff