3 Star Hotel

My Hotel 23

23 Bui Thi Xuan, Hai Ba Trung District, Hanoi, Vietnam View Map

My Hotel 231/75
My Hotel 23 photo 2
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My Hotel 23

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About

My Hotel 23 offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Taxi and shuttle offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Hanoi.Reception services such as concierge service, express check-in or check-out and luggage storage are available to accommodate your requirements.Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours.Traveling with minimal baggage is achievable at My Hotel 23, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. Smoking is limited to specified smoking zones.Each accommodation at My Hotel 23 is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction.In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper, television and cable TV available for their convenience.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, bottled water, instant coffee, instant tea and mini bar at your disposal. My Hotel 23 offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast.My Hotel 23 provides a superb assortment of leisure amenities for guests to enjoy. Unwind after your day by exploring the salon and find warmth and relaxation.

24 Reviews

6.8Pleasant
Cleanliness
7.3
Staff
8.1
Location
7.9

What Guests Say

  • “Great condition of this newer hotel. Friendly staff. Great security. Enormous rooms. Comfortable beds. Nice room amenities. Centralized…”
  • “Massive room in a great location. A little noisy due to the aircon/extractor fan, but that it can be slept through!”
Show 24 Verified Reviews

Top Amenities

  • Free Internet Access
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Room Options

Our Best Price. GUARANTEED.

Exclusively for Priceline members Details

Superior Double or Twin Room1/4

Superior Double or Twin Room

345 sqft • 2 Single, 1 King

  • Accessible by lift
  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)
King Room1/4

King Room

377 sqft • 1 King

  • Accessible by lift
  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)
Standard Room1/4

Standard Room

323 sqft • 1 Unknown

  • Air conditioning
  • Alarm clock
  • Bath or Shower
  • Blackout curtains
Standard King Room1/4

Standard King Room

323 sqft • 1 King

  • Accessible by lift
  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)
VIP Room1/4

VIP Room

431 sqft • 1 King

  • Air conditioning
  • Alarm clock
  • Bath or Shower
  • Bathrobe(s)
Luxury Room1/4

Luxury Room

377 sqft • 1 Unknown

  • Air conditioning
  • Alarm clock
  • Bath or Shower
  • Blackout curtains

Room Details and Photos

Room Amenities

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    What Guests Loved

    6.8
    Pleasant

    Based on 24 reviews

    Location

    7.9

    Cleanliness

    7.3

    Staff

    8.1

    Overall Quality

    6.9

    Pros +

    • Great condition of this newer hotel. Friendly staff. Great security. Enormous rooms. Comfortable beds. Nice room amenities. Centralized location.
    • Massive room in a great location. A little noisy due to the aircon/extractor fan, but that it can be slept through!
    • good location, huge room

    Cons -

    • Room had no windows and only one entrance. That is a safety issue in most other places. Sometimes bathroom drainage would give off a foul smell.
    • Just the aircon being a little noisy. Everything else was great and the staff are very helpful and accommodating.
    • SUPER LOUD, could hear every noise from the hall, the phone at the front desk, the next room and the room on the other floor and from the stairs, even could hear car noise from outside even though there was no window in the roomthe room is old and tiredthe bathroom had no door handleCOCKROACHES IN THE ROOM! put cups on them, could not kill them, asked front desk for help and left. the girl was so surprised they had cockroaches and promised to solve the problem. after coming back the cups with cockroaches were still on its place.fridge in the room was extremely loud, not good while people trying to sleep at nightevery night there were pay-by-hour clients, that is what this hotel is actually for
    Business Traveler (23)Solo Traveler (13)Traveling as Couple (29)Family with Young Children (15)Senior Traveler (1)Group Traveler (6)Total (88)
    10AaronPosted on: 3-24-2018

    Great condition of this newer hotel. Friendly staff. Great security. Enormous rooms. Comfortable beds. Nice room amenities. Centralized location.

    Room had no windows and only one entrance. That is a safety issue in most other places. Sometimes bathroom drainage would give off a foul smell.

    9ShonaPosted on: 1-29-2025

    Massive room in a great location. A little noisy due to the aircon/extractor fan, but that it can be slept through!

    Just the aircon being a little noisy. Everything else was great and the staff are very helpful and accommodating.

    3ViktoriiaPosted on: 12-26-2024

    good location, huge room

    SUPER LOUD, could hear every noise from the hall, the phone at the front desk, the next room and the room on the other floor and from the stairs, even could hear car noise from outside even though there was no window in the roomthe room is old and tiredthe bathroom had no door handleCOCKROACHES IN THE ROOM! put cups on them, could not kill them, asked front desk for help and left. the girl was so surprised they had cockroaches and promised to solve the problem. after coming back the cups with cockroaches were still on its place.fridge in the room was extremely loud, not good while people trying to sleep at nightevery night there were pay-by-hour clients, that is what this hotel is actually for

    3ClairePosted on: 12-7-2024

    The room itself was almost good for the price, however the hotel and the cleanliness let it down. Due to our experience we were refunded our money which we appreciated. We tipped the reception person as they were so kind and understanding, didn’t try to take advantage, but the manager rounded the corner and immediately started yelling at the poor boy. The concierge pretty much grabbed our bags and ushered us out as we could hear the manager screaming..

    We found a used condom in the room, dirty tissues, dirty towels, cigarette butt. Staff were loud in the hallway until 3am outside our room, even though we were on the third floor. Although the rooms were OK, there are holes in the walls throughout the building leading to the outside. Pretty sure the hotel is used for a ‘pay-by-the-hour’ service.. looking back at the photos the red ottomans give that away.. Did not feel safe.

    1NadiaPosted on: 11-27-2024

    Very big rooms.Less crowded and busy street.

    Smelly drains.There were cockroaches in the room.No common services you can find in other places (breakfast, laundry...).

    4ATLANTISPosted on: 4-26-2024

    i had a better stay at another hotel that was half the price .

    the room wasn't what i'd booked , the tv didn't work . no food service or anything in the room fridge,

    7TristanPosted on: 3-25-2024

    Huge room. Was fairly clean and had good facilities.

    Location is alright a bit of a walk to old quarter. Not a huge amount of food places near by. Messaged the day prior to check in early and was told it was all fine to but when we arrived to the hotel we was told the room isn’t ready and had to wait till check in time of 2pm.

    9HồngPosted on: 11-29-2022

    big room, good location

    soundproof didn't work. can hear sound from out side the room.

    7RebeccaPosted on: 11-27-2022

    There was a lift in the building.In a very cool and trendy district. Lots of cafes in the area.Was able communicate with staff using Google translate.

    The place wasn't very clean. Towels/ bed sheets didn't appear clean.Lots of small ants on the tables.

    9ConnorPosted on: 6-19-2022

    Double room was huge, good facilities and shower. Guy on the front desk very friendly

    7TrishiePosted on: 11-26-2024

    Nice big room

    No hot water for shower

    9PawełPosted on: 11-9-2024

    Everything all right , only one night

    7LopezPosted on: 1-7-2024

    I like their staff. Friendly and accommodating. .

    6FordPosted on: 12-30-2022

    Pleasant

    Stain on the bedsheet. Tou know how would it feel to see such.Doesn't have any free water haha

    8AlonaPosted on: 1-2-2025

    Very good

    5ChrisPosted on: 12-28-2024

    Passable

    8VaskaPosted on: 12-7-2024

    Very good

    7MariePosted on: 11-27-2024

    Good

    8QuangPosted on: 3-7-2024

    Very good

    7QuynhPosted on: 3-9-2023

    Good

    Amenities & Policies

    Amenities

    Media & Technology

    • Free Internet Access

    Kid Friendly

    • Family Friendly

    General

    • Refrigerator

    Guest policies

    Check-inAfter 2:00 PM
    Check-outBefore 12:00 PM
    InternetFree Wi-Fi is available.
    Children & Extra BedsChildren 0 to 8 year(s) stay for free if using existing bedding. Guests 9 years and older are considered as adults.
    Room RatesAll rates displayed are for two guests unless otherwise noted.

    Location

    My Hotel 23

    23 Bui Thi Xuan, Hai Ba Trung District, Hanoi

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