Splendid Hotel & Spa

First of all it was not the HOTEL that I booked,¿.They took us to their so called sisters HOTEL which did not let us know in advance, and we had to go to an alley to get to it , and ours room wasn¿t anything like the pictures at all , DISAPPOINTED.

Stayed here for a week and the location was the perfect jumping point for sightseeing. Front staff were extremely helpful. Ladies up front assisted in travel accommodations and in arranging to get my laundry done. Room was clean and spacious.

Hoa is very accommodating, helpful and friendly. Rooms were very comfortable, pillow was a little stiff. Hotel has elevator. Lots of shops, massages and restaurants around. Perfect location to night market by river. Close to train station for cafes to see train.

Need softer pillows

The property was in an excellent location right across from the lake. Staff was helpful and friendly.

Everything else about this hotel was terrible. We had 5 rooms for our party and took up most of the small hotel itself. Each person in our party had something wrong with their room. 1 party had a power outage for a few hours and they couldn’t get into their room. Another room had really bad plumbing issues with their toilet. The ac leaked, the showers would flood the bathrooms turning them into very slippery wet rooms. There are ants in our rooms. The good reviews are WRONG. TERRIBLE HOTEL. DO NOT STAY HERE.

Linh and Hoa were super helpful at reception! They helped me book a day trip to Ha Long Bay as well as a taxi to the airport. Location is great near Hoa Kiem lake.

Hotel was comfortable and quiet, in the heart of the old town. Simple but does the job and has the amenities you need.I did not have breakfast included. However, Bling made sure I had a packed breakfast to take with me in the morning. That went above and beyond!

Although this hotel was overall a disappointment and a challenge in our trip, the front desk staff were friendly and communicative overall. They worked with one of their other hotels to get us tickets to a rooftop New Year's Eve party, which was lovely. In addition, the hotel is well-located just about a block from the lake in the Old City in Hanoi. I ran out of space on the negative side, but please note:THE ROOMS: The rooms are a bit smaller than in the photos and rather squishy. It was a struggle to put our luggage out to take out our things. This might not be an issue for you, but it was a surprise for us. For the cost per night, we had expected a bit more. The hotel we stayed at later (post bug discovery), Flower Boutique Hotel, was half the price and 3x nicer and still quite close to the Old Town.

PART ONE: THE ANTSAfter we got home from our New Year's Eve event, we were ready to go to sleep until we discovered... ANTS. Our entire hotel room was completely infested with them, to the point where it would have been very uncomfortable and, perhaps, irresponsible of us to stay there. The staff member we found at 2/3 AM gave us some bug spray with no other instructions (although later we learned that there were forever chemicals and serious lung irritants in said spray) and we sprayed everything we owned with the bug spray.After this, we couldn't find anyone and to help us move rooms or hotels or anything (The staff member who gave us bug spray was gone. We even tried messaging the staff member we had originally communicated with to find a solution, but it was late so we only heard back from them the next morning.), so we were outside in the Old Quarter on New Year's Eve wandering between hotels trying to find a hotel to house us for the evening -- one that was not riddled with insects.And although we were able to find somewhere to stay by using my long-distance roaming to call a hotel nearby, it was overall a terrible experience. We were rattled, all of our clothes needed to be specially washed, everything stank of bug spray, I was coughing like a seal for about two days because of the chemicals in the bug spray, and we were exhausted.PART TWO: HOTEL RESPONSEWhen we shared our experience with the hotel, they claimed that the manager was unwilling to offer us a full refund because "said she still had room in other hotel and if you told the staff here we would change for you. I'm sorry I was too tired last night so I didn't know that you text me..." As noted above, we did try to reach out through the appropriate channels (though of course I understand that it was very late; I wouldn't have been awake either).

It was a very centrally located and close to many things. There was good sound proofing from the street noise. Rooms were decently sized.

Very clean, good location and nice workers

The position is really in the center of the old quarter of Hanoi, close to the lake and many must visit Cafes, Roti shops and restaurants. The staff has been super friendly and they deserve a praise: we landed at 6 am from India..they managed to give us the rooms at 9 am much before than any early check in time at 12 am. Really appreciated!

The room was small for 3 people (was difficult to move). compared to similar structures.

Great location and friendly/ helpful staff.

The only bummer was that is states this place has a pool. The pool is at a sister hotel not on this property. It’s a 8 min walk from this location.

Staff were amazing! Very attentive and went out do their way to be attentive and personable. Great location too!

I booked for the pool because I thought this would be a nice way to relax outdoors and rest with jet lag. For this reason, I was okay with paying extra compared to similar places nearby. The pool is actually at their sister hotel by similar name that is 5 mins away. So it is not worth paying extra for the pool IMO. There are many similar hotels nearby, with bigger room, with no pools, for half the price.

Fantastic location, clean and comfortable room and amazing staff. Hannah and Bling were absolute superstars who made us feel at home

First of all the girls at the front desk were so friendly and so helpful! I had smart TV that works great! The pool was also wonderful!

Flora was a wonderful receptionist and greeter. She was able to help me with any questions and was prompt with providing a response. Thanks to her, I was also able to have a variety of great Vietnamese cuisines during my stay in Hanoi.

It’s in a convenient location and the rooms are quite tidy.

The staff was great and friendly. Bling was helpful and and kind to assist with anything I needed. I absolutely would recs staying here near the the heart of the activities.

The staff were sensational. Hannah, Laura, Bling and Hieu especially always went above and beyond. Made it feel like home.

Nothing. It's a great place to stay ☺️

The staff were super friendly and helpful, and gave us a warm welcome to hanoi the location of the hotel was good.

We thought we had booked a hotel with a pool and paid extra for this facility but when we arrived we were told there was no pool - only at the "sister hotel" a few blocks away. The staff did organise for us to use this pool but this wasn't what we had booked.

Such lovely staff going above and beyond to help me with whatever I needed. Comfy good value spot.

Just slightly more run down than the pictures suggest but still very comfy. I loved it.

Location and helpful staff, comfy bed.