Super OYO Capital O 1173 Le Grand Hanoi Hotel - The Ruby

overall it is a value for money business hotel.

the manager lady is very strict on the checkout time. late check out of 40 minutes will result at a fine of 60000 vnd.

Hotel was out of the city next to the bus station to take the bus to Ninh Binh

We arrived quite late from the airport. The receptionist didn’t say anything when we arrive (not even hello) and latterly didn’t speak a word English. Not even one. Very strange to work with tourists if you can’t speak another language. We got a room that smelled like cigarettes so asked for another one. After explaining the situation with hands and feet we got another room where smoking was allowed but with a less smell. After taking a shower the whole bathroom floor is full of water.. room does not look like it’s photo’s It was just for one night otherwise we would have checked out the next day.

Room is good enough! house keeping staffs are helful and friendly, specially this beautiful lady at the reception, i forgot to ask her name, she was awesome friendly and very helpful..?

Room was clean and pretty comfortable. Complimentary drinks and amenities well provided. Room was made everyday even though I put 'Do Not Disturb' sign outside, good or bad thing is subjective. Location is very good, close to lots of food and shopping malls.

It gets a little noisy sometimes. Not loud noise, but soft irritating sounds. Not very soundproof.The male 'receptionist' is probably the epitome of stupid, the female is slightly better and at least she smiles. For those who are not so exploratory and like to ask for directions/recommendations, you are better off elsewhere.

Very good

Good

Good

Superb