Hanoi Old Quarter Hotel & Travel

Win far exceeded our expectations! We stayed in the family room and it was huge. We had a balcony which had a beautiful view of the lane. Win is located in a quieter laneway and is a 1 minute walk down to Hoan Kiem Lake. Location was perfect! Our host, Quang, was awesome! He was so helpful, even helped take our bags to our transport on departure which, due to road closures (following New Years Eve) was a short walk from his hotel. Nothing was too much trouble. Highly recommended! Next time we are in Hanoi, we will be staying at Win! Thank you Quang for your friendliness and hospitality.

That we didn't stay longer!

Staff, location, cleanliness

Very High Ceiling. Exquisite Ambiance. All lights are working (Pin, Cove, Chandelier and Wall), like we are staying in ⭐️⭐️⭐️⭐️⭐️ hotel.Quiet Neighborhood. Very close to lake center.Property with functioning Elevator. Very Clean room. The room and bathroom room are spacious. Nice balcony.Great staff btw. They are helpful, friendly and accommodating.Flowing Free fruits! ?? Good taste of coffee and tea ☕️?

Great location and staff very very helpful.

No window in our room, however it was clean and great value.

The location was very central. The staff was very nice and accommodating. They had Netflix on the TV and the AC and dehumidifier were great at keeping the room cool. The beds were comfy and the room was very nice and quiet considering how central it was.

The safe wasn’t cleared out before we got into the room. The staff addressed this immediately and cleared the safe and wiped the inside. The bathroom could have been cleaned a bit better. They are currently going through an uplift so the elevator is slow and the stairs are tight.

Accommodating staff

The hotel looks old, very different from the pictures, aircon is very ancient, it was not working when we checked-in, they send housekeeping to fix it but did not do anything, tried sending maintenance guy, he was able to fix it but the aircon can’t cool down the room. We used the fan instead. Their bathroom is old and dirty too.

Location & great staff

Room is old, aircond Is weak and bathroom has no door but curtain.

The location is perfect by the lake, walkable to most key sites in the city.

The hotel is a little tired but the friendly staff and perfect location more than made up for it.

We stay 4 night, Very nice hotel, location good only few meter from Hoan Kiem lake , surrounding many shop including food shop.Staff very friendly and helpfull especially ms. Flora, you can ask everything to her.Room clean and big ( we book room for 4 people ), hotel laundry not to expensive if you compare with outside laundry..We will come back to this hotel if we go to Hanoi again

This hotel is very affordable, the location is really good because it is close to Hoan Kiem Lake and night markets. The rooms are spacious and very comfortable. The staff are also friendly and accommodating. There is no breakfast option but there are many shops nearby where you can buy affordable food. This place is highly recommended for travelers who want a hotel that offers great value for money.

We stayed for 4 nights so the complimentary toiletries were not enough for 2 people sharing the room.

Was close to the lake ,old quarters ,main attraction,very clean

The location is brilliant! It's not noisy at night, yet you're everywhere you wanna be within a few steps. Flora is superb, helps you with everything you might need or want to know.

Staff were extremely friendly and helpful. Flora was excellent, giving us good recommendations for our trip to Vietnam and helping wherever she could. The location was perfect, on a slightly quieter street but right near the lake with everything within very close walking distance. They upgraded us to a bigger room for free and organised a very cheap private taxi back to the airport. The room had a good sized fridge and the air con worked well.

The bathroom could do with a refurbishment but it was good value for money.

The hotel location is wonderful, walking distance to almost everything. The staff are really helpful and sweet. We LOVED our balcony and being able to watch the busy street below.

Location. Staffs are very friendly and helpful

Cr shower head was broken. Lacks shampoo

The locations was very close to the river. Very very helpful manager Ms Flora who helped us with all the transport booking needs. Thanks Flora :-)

The location was excellent. Right in the centre of the old town! ? The staff were so helpful!

The room needed upgrading, especially the bathroom.

Amazing location right next to everything but calm enough.Nice spacious room, great balcony! Friendly staff with good English. Comfortable bed!

The staff members were wonderful

The room had no windows (we were not told this when booking) it was so dark and really tiny with toilet in front of shower on an angle do you could hardly get through. Terrible

The location is very close to everything and is on a reasonably quite road. The room was very large and clean.Staff were excellent and offered lots of recommendations, made sure you had the best experience in Hanoi.

No breakfast offered but lots of eating places nearby.