Pan Pacific Hanoi

Location and staff

Gym amd swimming

Modern facility with great amenities and restaurants.

Traffic!

Good LocationThe views are awesome from the window, for the lake and city.The staff is nice.One of the staff, named Vat Anh helped us during a bad incident one night with a taxi driver.The swimming pool was quite big and a nice indoor activity with kids.

Breakfast was monotonous. not much variety. For the 5-day stay, it was boring with the same breakfast.Rooms are bit cozy but compact

Overall a great hotel. Nice facilities and having the view over the lake is fantastic. I want to highlight the fitness center and spa which is really outstanding.

The room felt like it was luxury 5 years ago but it’s just slightly upscale now. That reduces the value a bit.

Great location at West Lake. Very good Club Floor Facility and indoor pool.

Lovely location and brilliant view from summit Sky bar area

Stuffy air-conditioning in room and soft uncomfortable pillows and very old soft mattress made sleeping exceptionally difficult.

The pool is vast and clean, great gym too. The rooftop bar has a great view onto the lake.

The room offer limited space to store your clothes, the hotel feel a bit dated, and the breakfast is nothing exceptional.

Great location and stall were amazing &helpfull 10/10

Spa and helpful people

The breakfast was amazing, and the view from the room was also great. Super clean and comfortable!

Only small downside is, it is not super central but it still works as it is more peaceful and you can easily move with a Grab/taxi.

I spent 4 nights in a Pacific Club Room (with Executive lounge access) Although the hotel is a couple of years old, my room and bathroom were in tip top condition. Everyday I enjoyed the included afternoon tea, while in the evenings those present enjoyed tasty snacks with a large selection of wine, beer and other drinks to choose from. What impressed me the most, was the personal attention given to me by the hostesses, Zen and Linh amongst others who ensured that I received the required service and snacks promptly. The Pan Pacific hotel is right on West Lake. Hop on Hop Off buses stop near the hotel. There are several mini markets, pharmacies, beauty and massage shops nearby. It is safe to walk around the hotel day or night. Very important is the fact that the rooms are soundproof. I slept like a happy baby every night. The views from the Summit on the 20th floor are almost overwhelming( when the weather is not foggy?) I also visited the sauna and jacuzzi on the 4th floor, on 2 occasions.

Good location nice hotel but expensive restaurant

Great pool, good view from the room, very professional spa therapists.

Breakfast menu was the same across 5 days

We selected the Deluxe Double room and that had a good view of the lake. It was a corner room. Upon request they even gave us early check in by 1.5 hours. Good location, lake is walkable in 5 min.

It seems like a old property which has been done up well but forgot to provide basics. Firstly there are no electrical charging points near the beds - no electrical outlets at all. The wall side bed does not even have a bedside table, so I used my carry on bag as table. Secondly, the shower space is only 2.5 ft x 2.5 ft, though there is a bath tub (and overall bath size is pretty good) but that does not have a shower curtain so you cant take bath there. Worst is that soap n shampoo dispensers are glued outside the shower cubicle and it is a challenge how to reach to them, Ultimately, used the water glasses to take couple of squirits of soap and shampoo to the cubicle!! And this is 5 star we talking.Airconditioning is weak though beds and covers are pretty comfortable.Lastly, though the hotel did not seems busy, but they denied 1.5 hours late check out though they did allow till 1pm. The reception staff was a bit rude for this. I sat in lobby till 2:45 pm and not a single check in happened. Shows lack of customer focus.

Good location, nice view (despite the fog)

Factory like reception hall with all groups mingled in the lobby.Electric sockets in room randomly working… unacceptable for a hotel of this category and high price.

Room and facilities is good and well maintained

The restaurant fir breakfast is quite small and line of food is naot variety

property was renovated, better lobby and other area

room still old

location and stuff

don't have cleaning shower for bidet, furniture is old and more light is needed in the room.

utilities provided with the room were excellent. view, room, comfort were all amazing.

liked everything. just i wish the area was more like old quarters but still it was good with really good cafes, restaurants around and a nice walk around the lake

Very convenient conference style hotel at a bargain rate and well located for the airport. It’s a good ‘passing-through’ hotel.