Hanoi Luxury Hotel

I really loved the location. It was right in the heart of everything and we were able to walk everywhere.

A little noisy early in the morning.

Location was convenient, however the old quarter of Hanoi is becoming a zoo and it’s too crowded.

Despite several emails sent via booking to the hotel they never responded. I also talked to a staff member at booking and it was useless. So booking.com customer service doesn’t care about the customer.The tv was not working.The wifi in the room was weak and I had to go to the lobby to get decent wifi.Even if you book with a credit card The hotel does not accept credit cards due to bank compatibility according to the owner. However all my 3 credits cards were working fine at other stores.The vent in the bedroom was not very clean.The air conditioning is managed by the hotel and the temperature cannot be adjusted. Also it is a bit noisy and it can be inconvenient at night. I didn’t use it a lot as it rained for 4 days!When I arrived there were some hairs on the floor and I asked them to come back to clean the room and the bathroom and they did.The room is a decent size but the furniture is aging.

Have to give a shout out to the helpful English speaking staff. They went above and beyond helping me enjoy my stay in Hanoi and Alex was help me book my trip to Ha Long Bay, Ha Giang Loop And Ninh Binh so cheap and nice trip.Here, you’ll be located right in the heart of everything going on.It’s budget friendly - I got myself a private room and it was well worth it. The space was big enough for me to organize and keep my things organized while I stayed.

Breakfast so easy but enough for me

Alex was very helpful and make us feel like home during stay. He also can help with booking tour to Ha Long, Ning Binh, Hagiang Loop with Hong Hao!!The hotel was clean, comfy bed, great location :)

Chu Chu was really helpful and friendly on reception, helping us to arrange grab bikes and a taxi. We were given a free breakfast and an up grade for our room. It is in the old quarter within walking distance of all the sights and many restaurants.

The staff were very helpful. The location is central. The rooms are old, but clean. It was a handy stay before catching the bus to sapa.

Although it looked like it was down a quiet little alley, it was quite noisy. There were a lot of voices coming up from the courtyard below at night (I was on the 3rd floor) . Also, whoever was upstairs seemed to be moving the furniture a lot (very loud on the tile floors). Both of these things are out of the control of the hotel.

the hostel is in a great location, close to the train station and the lake, everything is clean and well-kept, the rooms are spacious and the beds are comfortable and clean. the best thing about this place is definitely the people who work there, kind, friendly and they can give you good advice on tours and buses. I recommend the tour to halong bay!I will definitely be back!

Good hotel and location easy for eating, shopping and traveling, room have city view and clean, staff so friendly and helpful, Alex was help me make Ha Long Bay tour and Ha Giang Loop it's so beautiful and nice trip. Thank you so much and highly recommended here.

Breakfast so so

We loved our stay at Hanoi Luxury Hotel! We only stayed for one night but it was absolutely perfect. The room was spacious and very comfortable. It was really clean and also very quiet and peaceful. The location in the old quarter was excellent and there was lots of shops and restaurants just a short walk away. The staff at the hotel were warm and welcoming and even allowed us to check in early. Absolutely recommend staying here if you are in Hanoi!

Room for cleaning and cheap, staff so friendly Alex was helpful booked Ha Long Bay tour and Sapa

Alex - guy on the reception was amazing! Very very helpful, care about our stay, about our trips, he recommended us many things, which worthed for it. The hotel is at center - close to all important points. Is located at small street , so we were not disturbed by street noice! Cleaning of bathroom could be better, but except this all was just perfect!

Beds super comfy, big lockers under beds, clean and modern rooms. They are so awesome here, very friendly and helpful people, they helped me book the Ha Giang Loop tour (and it wasn't as expensive as other options - I did the Hong Hao tour which is a smaller group)

Thank you Alex was help me everything for stay and Ha Giang loop tour so nice also Ha Long Bay 2 days so beutifull. Thank you help me for nice trip and room so nice. Highly recomment stay and booked tour here.

More music and smile

Good location, good value for money clean facilities

Beds are very hard and uncomfortable

Alex was help us booked Ha Long Bay tour 2 days and Ha Giang loop so beautiful and good. Thanks for everything. Highly recommend stay and booking tour here

the staff very helpful and kind ... the room clean and quite ...

Clean and quite room, and kind helpful staff specially alex

Staff is nice, caring and friendly.Great location, nearly all tourist attractions.

Old facilities, but you get what you pay for.

The place, it's neat and comfortable to stay.Staff s are friendly and very accommodating.

Nice hotel and staff so friendly, thank you Alex for nice trip Ha Long Bay 3 days and Ha Giang tour so nice. Thank you for help me. I Will come back.

Good hotel and very clear