Singita Classy - A Cozy Rustic Hideaway in Hanoi Old Quarter

The location was okay. The personnel was friendly and helpful.

The rooms were pretty, but still quite far from what I expected based on the photos. The ¿balcony¿ simply did not exist ¿ it was a 20cm-wide construction where one cannot even step. Most importantly, the thin walls and ceilings made the stay very no

The location is great - easy walk to the lake, train street and a lot of other places but far enough from the noise of the heart of the old quarter. The staff was accommodating too.

Although the rooms were big enough, and the bed and pillows were comfortable, there was a smell of mold throughout the floor and our room. There were broken items in the bathroom (broken tiles, stains, missing mirror). Could use a renovation.

Location and staff

High price

This property was located exactly where we wanted to be, in the middle of the hustle and bustle. They did offer a small buffet breakfast, which so I have to set us up for days of exploring.The entrance is located in the alleyway and is easy to miss the first time around. But the property made a good effort to describe how to get to the entrance. Probably an updated photo of that area would help even more.The staff made a great effort and were a very apologetic when things went wrong. Going so far as to be sure that our inconvenience was recompensed in someway. And I appreciated the efforts.

While the building is older, more attention could’ve been paid to cleaning up the rooms, in particular of the shower stalls. Some bleach would not have gone amiss.

Central to Old Hanoi, a small hotel, friendly staff.

A little bit noisy

Great location in a lively part of the Old Quarter. Quiet at night because it's off the street. Good sized room, comfortable bed. Have stayed before, and would stay again. Simple and functional - friendly staff...

All good

It is near the restaurants and other attractions. And surprisingly they upgraded our room to Junior Suite without extra charges.

The shower pressure is kind of weak.

Excellent location, all staff was super friendly and polite and went above and beyond to help us with everything we wanted. Shout out to Richard for his great hospitality!

It was really close to the city center. Friendly staff at the reception.

The breakfast was not really great! Next to not having enough seats, just six inside spots, the breakfast itself was just not good! The staff was not really friendly either and we ended up having food somewhere else. The rooms were not this clean and quit old.

The staff is very friendly and helpful.The property is clean, and the location is great for experiencing the old quarter.

Everything about this hotel I loved . Staff, Location and service. One of the best hotels I've stayed.

-The staff members were accommodating and friendly-The room was cozy and comfortable.-Budget-friendly but the hotel even exceeded my expectations! Will definitely book here again when I go to Hanoi, Vietnam with my family.

-Price for laundry services was outrageous. ?

It was in a central location in old quarter. The bed was comfortable and good for a budget hotel.

It’s an older property and needs updating. Definitely not a 4 star hotel.

Awesome location, you wont need any transportation to any exploring of hanoi old quarter and main attractions.Staff mostly nice other than few weird interactions hahhaBreakfast is small but for me was great need nothing more, fresh eggs your way, some pastries, fresh pancakes, fruits coffee etc great to start the day.

The biggest issue was the expectation ! it is not by any mean a 4 start hotel wouldnt even give it a three. if it was marketed without rating or maybe 2 i would have given it 10 for sure. that said still its a great value for money just dont go with the expectation for 4 starts "classy" boutique hotel. it is just a great central budget hotel.

Staff for extremely kind, they were welcoming, they answered every question we had and recommended us places to go to and sites to see.The room was great and the beds were comfortable. At the first night we didn't have hot water in the shower so the hotel offered us an upgrade to a better room that has hot water and gave us a free breakfast the next morning, when we checked out they gave us 10% discount and offered to book and pay for a taxi to the bus station. They let us leave our luggage at the hotel until the evening when we came back.Recommend!

Staffs are very good and helpful. The hotel is neat and clean. The bonus point property is inside the old Quarter.We enjoyed our stay in Singita.

nothing to declare

The room was comfortable and very spacious. The staff were friendly and accommodating. My friend and I had a great stay.

The staff are very accommodating, friendly and very helpful. Hotel is in the center, close to everything.

Simple but clean hotel, strategically located in the heart of old town. The stuff is super friendly. The room is spacious and clean. For me, it has all what is required

Our recent stay at Singita Classic Hotel turned out to be unexpectedly delightful, largely due to the exceptional service provided by the staff. We initially encountered a minor inconvenience upon arrival, but the staff's response exceeded all expectations. They not only swiftly resolved the issue but also upgraded us to a suite as a gesture of goodwill.The suite itself was spacious and elegantly furnished. This made us feel valued as guests.Moreover, we were pleasantly surprised when the hotel offered us complimentary shuttle service, acknowledging the inconvenience we had faced earlier. This thoughtful gesture further highlighted their commitment to guest satisfaction.Throughout our stay, the staff members were consistently accommodating and friendly. Whether it was providing local recommendations, arranging transportation, or attending to any requests promptly, their professionalism and warmth made a lasting impression.Overall, our experience was exceptional, thanks to the staff's generosity, attention to detail, and unwavering commitment to ensuring a memorable stay for their guests. We look forward to returning and would highly recommend this hotel.