The Ann Hanoi Hotel & Spa

staff and size

location not ideal

The staff are very friendly, the breakfast selection and quality is excellent.

Staff were very accommodating - offered early check in, which was much appreciated after an overnight trainNice roomsClean and tidyGood locationNice pool area (we didn't use as the weather was a bit cold)

Nothing!

Spa massage was wonderful, very relaxing after touring. Breakfast was varied and very good. Room was well appointed and comfortable. Location was great! Staff were helpful and friendly.

outlets in room were inconveniently located.

the rooms were nice and comfortable, the beds and sheets were fresh and clean. It was very nice that we got new towels and robes each day.

The pool area was small. Also the hair dryer didn't work in the bathroom which means we had to use it in the room where there were no mirrors. A mirror in the room would be nice.

Very confortable beds, amazing view from the swimming pool.A lot a small places were to eat delicious food.

The only inconvenience was that the room are not soundproof, so you can hear everything when someone is talking on the corridor. So probably thay could hear what is happening in the room

Incredible value for money! I expected to pay so much more for such a luxury stay. It was in a quieter side of town, away from Old Quarter. The hotel is surrounded by nice, little coffee shops and lots of food options within walking distance.

Zero complaints

Room was perfect. Staff very pleasant and helpful. Not many hotels where you can get a swimming pool in a city. While it was a 20 minute walk to the Old Quarter it was worth the walk as it was nice and quiet.

Very clean, staff were very friendly and super helpful

Breakfast area not very big and very busy

It was clean and quiet - I had a room facing away from the main road. The rooms are spacious and equipped with everything you might need. The spa services are great although can get noisy when it’s busy. The roof top bar serves drinks and food and is a nicee place to hang out in the evenings. The gym is well equipped. The hot tub and sauna are good except you need to inform staff when you want to use it so that they can turn them on. The hot tub is very large and clean - it takes 1 hour to full. Convenience stores ATMs and pharmacies are close by. It’s sbout about a 30 min walk to the lake which is a little unpleasant due to limited sidewalk space - not a fault of the hotel - is like that all over central Hanoi. Its is very easy to catch a grab into town though. I also loved that they allow you to check out quite late for a small fee.

There is alot of tour bus traffic traffic which is not really noticeable except at the breakfast buffet. The buffet itself is fabulous with a huge selection of hot and cold items. But the guests are not always that clean about handling the food. I probably wouldn’t elect the breakfast option again but I would stay here again.

Great staff, from reception, breakfast staff and room staff they are exceptional

As above

Good location

The beds were extremely hard and you could hear the conversations through the walls

Extremely friendly reception staff and porters. Lifts were quick. Good facilities available with pool, spa, sauna, gym, rooftop bar and onsite restaurant

We had an issue with the TV in one room not working. They were willing to send up someone to fix it but at 9.30pm we did not want the interuption

Clean, comfortable, and the staff has always been very helpful and polite.

Property and staff were fine

I was promised, in response to my request to booking.com, that my American Airlines frequent flyer would be added to my account (and receipt). They said they cannot do it, booking.com should have done it. So I ended up totally disappointed with both companies

Our stay at the Ann was absolutely excellent. The staff is extremely friendly, the room was very spatious and clean and the breakfast options where very varied, as well as of excellent quality. Thank you!

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This is such a lovely hotel in a great location, not far from the lake area. The hotel has it's own rooftop bar and restaurant and the food was tasty. The pool has great views as well. Somewhere to cool off after a long day sightseeing. The rooms are large and the beds are comfortable. Hot and strong water. Staff are so helpful all through the hotel. Loved this hotel.

Liked everything about this hotel.

Really nice staff. Nice pool area. Good food.

The rooms were fantastic. Clean. Large. Lovely friendly staff

Wifi waa very slow

Very helpful staff. Good quality hotel with good options for breakfast including dairy free milk option

Nothing is was very good