Bonsella Hotel

Awesome staff, comfortable rooms, and excellent location.

The staff was amazing and super attentive. They made the stay there awesome.

WiFi was very slow or dropped signal frequently. Coffee was very watery.

Wonderful staff and location

The Bonsella Hotel is in a prime location with easy access to the attractions in and around the Old Quarter. The room itself was clean, sizeable, and matched the photographs on the website. The staff were helpful and operated a seamless check-in and check-out process, and were able to accommodate specific room requests. If visiting Hanoi in the future, I will certainly consider returning to Bonsella Hotel.

On checking in, it became apparent that the safe in my room was not functioning correctly and was unusable. I raised this with the front desk who were unfortunately unable to assist at the time and had mentioned it would be logged and looked at the following morning; I did not receive any further updates on this. There is also a certain amount of sound leakage between rooms, such as hearing conversations / the toilet flushing in the room next door. While not a huge deal, this could be problematic in a longer stay.

The location, the attitude of the staff was excellent

Slightly noisy from the neighbor room

Best location in the old quarter with Restaurants, bars, coffeeshops just outside the hotel. The lake just 2 minutes walk from the hotel. Wonderful, helpful and always happy staff and really good breakfast with amongst all fresh fruit and freshly made eggdishes like omelette or scrambled eggs. Great rooms with a really good bed and a modern bathroom! I We loved everything with Bonsella and I strongly recommend it to all people going to Hanoi!!

Perfectly located in Old Hanoi, walking distance to main attractions in the old town. The staff were great and went out of their way to ensure we were happy. For example, we've lost and item in a bus we went for a Ha Long Bay tour and they contacted the tour company, found the item, and had it delivered to our room, all within 2 hours - amazing! The breakfast was great with many Asian & Western food choices, as well as with made-to-order dishes. The bed was comfortable and the AC provided sufficient cooling to make the stay pleasent.

The shower in the bathroom needs some attention as it was leaking.

Everything was great, close to all the attractions. Good breakdast

Drinks where expensive compared to others locations.

Very conveniently located, super friendly staff, walking distance to most attractions. Only a few steps from the lake which, if you're there at the weekend especially, gives you the chance to escape the chaos of the city streets and enjoy walking around the lake in relative peace. The rooms and bathrooms are big and comfortable.

The only minor issue was water pressure, but the staff said they would fix it immediately if we'd let them know earlier. We only stayed for 2 nights so it wasn't a big issue to us.

Breakfasts and location and most of all staffs at bonsella was excellent service, friendly and speak very good English

Na

Really like the Bonsella. This is our second time here and will return. Location is terrific but it is the people who work there that really make it. Anna and the team are so caring and helpful.

The dining area is small and found it difficult to find space for breakfast. Had a few other guests who had no consideration for how loud they were before 7am.

The location of the hotel is excellent and the staff where extremely helpful and courteous, the room was very clean and well furnished.

The wifi was a little unreliable and the AC in the room we had was not sufficient. Breakfast was from 6am, however, 6-45am is more realistic as most of the food and beverages are not available until this time on 3 times we visited just after 6am

Came recommended. Very comfy room on higher floor with view. Clean. Comfortable. Very convenient location.

Breakfast slightly disappointing. No Vietnamese options.

Staff very friendly and attentive. Replied to emails in a lovely way prior to arrival. Prebooked taxi from airport.Shame that the rooftop bar was closed due to recent damage, but I enjoyed breakfast on 11th floor. Breakfast good.Room large.Bed comfy.

To have cotton sheets....better bedding. My towel was changed when I didn't leave it on the floor. I didn't want it changed. I try not to waste.A water dispenser instead of plastic bottles of water.

Good location near the lake .

It’s not worth the money . There’s no 24 hour reception and doesn’t feel like hotel

Amazing Staff/excellent location/Good Breakfast

Hot shower is not so good.

I’ve stayed here prior so knew what to expect , location , service , amenities, best spot to be whilst venturing around the old quarter in Hanoi

Nothing it was perfect

Very friendly staff, great location, nice breakfast. The staff went the extra mile by decorating our bed for our honeymoon. We had a great stay, thank you so much!

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Almost everything around the corner. Friendly staff. Help with planning a bus to Cat ba. Nice shop across the hotel. Foodtour was amazing ! AirPort pickup was on-time

Perfect location, nice and kind stuff, clean rooms. :)