Thang Long Opera Hotel

Location is fine. But the hotel surrounding is nosy and dirty. It does not meet my criteria of a 4 star hotel.

Staff was unprofessional. I was double booked and paid both both hotel pickup. Staff does not keep track of your booking, they care about sales only (25% markup). Even worse, they ignore your verbal and written complain when issue come up.

The staff is very friendly and helpful.

Clean room and 3 twin beds.

The lady at the restaurant lobby of hotel wasn’t too friendly.

Very close to downtown Hanoi, and still in a quiet street, the personnel were extremely helpful in arranging commutes and searching for specific needs.

Received an upgrade to the grand suite which was a lovely surprise. We arrived around 10pm and they were prepared and waiting for our arrival. It was a great first I introduction to Vietnam. Stayed 3 nights, one we organised and paid ourselves and the other 2 were included in a tour we were doing. They arranged for our belongings to be transferred to the other room without any hassle at all. We were very happy with our stay here.

We were upgraded to the grand suit which has a massive king bed and another bedroom with 2 king singles. The king bed was hard, like sleeping on ply wood, so we slept in the more comfortable king singles. To be fair most of the hotels we stayed in had very firm beds. We prefer a much softer bed so that is my only criticism. Maybe having mattress Toppers available would be a good idea for those seeking more comfort.

As first time visitors to Hanoi & Vietnam we loved the location which is very walkable to all tourist places of interest as well as off the beaten track things we found. The breakfasts were excellent and all the staff we encountered were very friendly and accommodating. The cleanliness was excellent and their willingness to help at all times was very professional. We would highly recommend.

The beds were very hard we found - but others like a hard bed so not a complaint really, just a personal opinion.

Very good customer service. Staff polite and efficient. Decent food menu for convenient in-room or restaurant dining. Room generally well-appointed and high standards of cleaning. Great location - 15 min walk from centre and some nice cafes and architecture very close by. Gym good and breakfast suitably varied for a range of tastes.

This is relative to Hanoi, but despite a room on the sixth floor, the beeping of horns from cars and motorbikes during the night could be a little disturbing. After walking the streets in the city centre, this soon becomes part of Hanoi’s charm.

This property is very clean, comfortable, and in a good location.

Friendly staff, nice property

Great breakfast with a lot of choices of local and western dishes. The have a breakfast bar serving pho and omelets.

The shower door has gaps at hinges so some water will leak out. Other than that the room is quite comfy and efficient.

Nothing positive. I booked months ago. We had a booking for three days and went on cruise for 2 days and when we returned they said they could not accommodation us. They were accommodating other nationalities so I think it was because we were AustraliAn

They were rude, discriminating. We were sent a booking confirmation on morning confirming our booking. When we arrived they said we had more important booking come in so sent us to a substandard hotel. So appalled by their service. We booked this hotel 6 months ago.

Accessible to all shops

No aircon in our room for the 1st night, no towels on the 2nd day

Location. Artwork throughout food

Bathrooms small. Took a long time for hot water

Excellent staff - great location - excellent room

This hotel is located just south of Hanoi's famous Old Quarter - in walking distance of it. We were upgraded to a huge room with 2 bedrooms, a sitting room, and a large bathroom. The room was quiet, cool, and had comfortable beds. The staff is helpful and friendly. Breakfast was very good, with great variety and a chef to make egg selections. The elevator doors are painted with Vietnamese scenes and each floor has cool artwork.

It’s location was excellent and it’s very good value for money.

Pretty basic. Breakfast could be of better quality.

The bell boy Quang was very good as well as the girls the two girls at the reception at that day

good busy hotel, staff helpful when needed, not constantly asking if you are ok and enjoying your stay.room upgraded, good size and quiet, lots of natural light but no views. allowed us to leave luggage after check out as had late flight. good location, close to lake and good restaurants.

quite busy hotel, especially at breakfast. but this also allowed more anonymity

Nice location. Supportive and attentive staffs. Good value of money for 3 hours use.

No bath robe. Slow wifi connection.

Staffs are very friendly and helpful

Nó

The area around the hotel central location

The rooms are a bit tired