TK123 Hanoi Hotel

It was clean, the staff were friendly and helpful, and it was a great location.

The hotel is adequate for the price. The small room felt tired and worn, but was clean and functional. The room was very hot upon entering, because the electric does not work without the room key inserted. The air conditioning controls were tricky, but cool once operating. During the peak morning shower use, the hot and cold water was were erratic. There are adequate electrical outlets for charging telephones. The WiFi worked fine. Breakfast begins early. The buffet was large and varied, but flavor was average. During our stay the other guests were particularly aggressive at the breakfast bar.

The small room felt tired and worn. The room was very hot upon entering, because the electric does not work without the room key inserted. During the peak morning shower use, the hot and cold water was were erratic. The buffet was large and varied, but flavor was average. During our stay the other guests were particularly aggressive at the breakfast bar.

We booked it solely because of its location close to the Hanoi railway station as a base for between 3pm and 9pm before we caught the train to Sapa. It was ideal and the facilities were perfect for a shower and a rest. In a nice street surrounded by restaurants. Staff were fantastic.

Nothing it was great .

In a good location

Hotel is old and not maintained. Lots of mould in bathroom. Shower over bath.

Super expensive. Poor value for money charged.

The high price of hotel room. The room is small and the furniture old and not up to date.

room was huge - there are 10 floors of rooms and most of them face the back of the hotel which is quieter (noise only comes from inside the hotel eg chairs scraping, guests in the hall).location is good; although it's not really near the old quarter, we stayed here because of proximity to the train station and the hotel itself is situated on a quieter alley, not like mercure around the corner which is on the main road (on which you'll need to rely on their soundproofing). there are a lot of cafes and food places in the alley itself.staff are excellent!!!! they were so nice to accommodate our request to delay checkout by 1 hour and we managed to leave our bags there until our train at 7pm in the safe hands of the reception. if you need anything, you can call down and it'll get sorted within 15 minutes. amenities: room had a kettle and teacups, tea coffee and two small bottles of water were replenished daily; toilet had razor, shower cap, shower gel, shampoo, conditioner, hand soap, cotton buds. there was a safe (but we couldn't open it) and hangers in a closet for clothes. towels were refreshed daily even tho we hung ours up and there was a fridge and tv in the room. AC controls were new looking and easy to control. mattress was medium firmness, pillows were of a soft to medium firmness. comforter was warm and the curtains were blackout. toilet had a built in bidet for both men and women as well as a hose and there was a wall mounted hair dryer but the cable was a bit short

the bathtub was a bit odd - it didn't feel like there was support at the bottom of the plastic tub where you stand under the shower head and we saw some cracks on the side of that area so it was a bit concerning. the water pressure was also a little bit weak. the tub itself was very high up so getting in and out was an exercise in safety and risk management. the grouting around the tub was also a little bit moldy. the shower head was also a bit oddly positioned- anyone above 169cm would struggle to have a comfortable shower without bending over to get under the water other than the precariousness of the tub and the odd positioning of the shower head - nothing to complain about. no comments on the breakfast bc we did not make it down in time any of the days (it runs from 630 to 9am).the staff, the location and the rest of the hotel are vvvv worthwhile!!!

The staff was very friendly and nice. The hotel was clean and and facilities were good. The highlight was amazing breakfast. Location was good, very close to the station

The only concern was that our room was on 11 floor and the lift access was only until 10 floor.

breakfast is the least one can expect. The staff does not stock the buffet

The hotel is not maintained, if something breaks down, it stays that way

Comfortable room without window for one night, but later we stayed in superior double room with window (much nicer). Breakfast ok.

No milk without sugar. Coffee in room is 3 in 1, (we don't drink sugar).

Very helpful and welcoming staff.Location is good.

Breakfast options are limited but thankfully they serve omelette.

Great service, very clean hotel, I enjoyed my stay. Also to note it’s right across from the train station so if you have plans to take the train out of town.

Nice restaurants in same street, staff helpful, laundry returned in good time

Used Grab bike 15000 vnd to get to old quarter centre a little far to walk in heat

Strategic location. Comfortable bed. Clean and tidy room.

Some weird vibrations and noises during the morning time disturbed my sleep, probably because of construction nearby (but I stayed on the 11th floor). The facilities/building is a bit old but still very decent though. For some reason, the refrigerator was not turned on...

comfortable, spacious and clean bedrooms

The staff are welcoming and understand English. The rooms are well maitained and the vetilation is effective.

The breakfast variety is poor and there is no waitress to assist in a busy brakfast area. The upmarket steak restaurant no longer exists. This hotel correctly rates as 3 stars, no more.

good location, nice room, food street

Good location, close to train station and walking distance to the ICE. Breakfast was tasty (a small buffet, including hot meal and a soup as well.)

Cleanliness and equipment of the room corresponds to the price.

really comfortable rooms and friendly staff. central and easy to see all the main spots.

It was quiet at night! The windows were modern and soundproof. The room was spacious and the bed very conformable.

Breakfast was very basic. Some more vegetarian options would have been nice.

super clean and in a very good location in a little street. the bed was fantastic and the breakfast was good. the staff was helpful at all times! Definitely recommending this hotel !!