Hanoi Exclusive Hotel

Convenience

It is located in a prime location (10mins walk from old quarter) the toilets are with bidet and rooms are clean.

Very friendly and helpful hosts . Rooms are very clean comfortable and great walking location . If you need help with anything they will assist happily . Breakfast is fantastic !

Cleanliness, location, price and staff.

Our first 2 nights were in a very small tight room with no exterior window. After an overnight trip to Halong bay we spent another night and that room was awesome. 10/10 where the other room without an exterior window I would give a 7/10.

We loved our one week experience at this hotel. Excellent location in the Old Quarter. Walked everywhere. Staff were wonderful. Friendly, thoughtful and accomodating. We very much enjoyed interacting with Lien, Bun and Binh every day. Price of big breakfast, including anything from the buffet and menu, was very reasonable. Thoughtful housekeeping, like draping my cell phone cord over the pillow so it wouldn't get lost in the bedding. Good sized room with king bed (very firm mattress) and two night tables. Bench at foot of bed was a nice touch. Big shower. Desk, counter, closet and shelves made it easy to store our things. In-room safe, kettle and fridge. Attractive, clean and comfortable.

Balcony was tiny, about 4' x 2' with one small chair and table. Not big enough for two people.Wifi was reasonable when it worked for basic TV viewing or Internet browsing but too unreliable for large uploads or video conferencing (we suspect this may be a general Internet service problem not unique to this hotel but we found our roaming cellular data more reliable)TV was a little dated and troublesome. We didn't try to watch much TV, but when we did we couldn't get our Netflix  or Amazon Prime streaming services to work on it)

Breakfast has limited options with bread, fruits and hot coffee/tea. you have to request if you want sandwiches or pho and it will be made. Nancy was the best , spoke good English, helped with directions, watsapp promptly , warm and friendly.

2/5 family members had mild itchiness.

Staff were great. Very helpful and would organise anything we needed, eg laundry, airport transfers. Excellent location.

It’s noisy with traffic outside, but that’s what you expect for such a central location

nice location...ac works well...very very hot water...starbucks meters away...good enough.

The hotel was clean and modern all the staff were friendly and professional.Ms Lien Mr Michael were terrific hosts Ms Lien organised some tours for me I was so impressed by the overall experience I decided to extend my stay.The breakfast was yummy and plentiful and the location is great for exploring the Old quarter I will definitely return when I'm back in Hanoi

Location in the center Room for 5

Very noisy due to construction works in the building nextdoors and screaming in the stairways during the night

Location is excellent right in the middle of the Hanoi Old Quarter. Staff is excellent and accommodating.

The entire hotel is in need of renovations and the bathrooms could use a deep clean. Also there is a strange fragrence throughout the hotel that I wasn't a fan of.

Fantastic hotel with high quality rooms, excellent staff, fantastic breakfast, well situated. We stayed in three Hanoi hotels at similiar prices and this was easily the best.

Great location. Staff were so friendly, kind and very obliging. Clean and spacious, nice rooms.

For me it is my home in Hanoi. The location is excellent and the neighborhood is full of restaurants and other facilities.

Breakfast could include some more bread varieties..

It is for me like my home. Whatever you ask for the staff is very helpful. The location in the heart of the old town and exceptional many good restaurants around make it easy to stay and to taste so many dishes from Vietnam and the world around.

Traffic is quite massive. But take a room in the backside!

We were only there for one night, but overall the hotel was good and satisfied our requirements with regard to its location.The room was comfortable with an ensuite bathroom and the bed was very comfortable

Not there long enough to comment,

The location is excellent. Rather noisy but you are in the middle of the city. Michael, Lin and all of the staff are extremely helpful and friendly.The rooms are spacious, comfortable, and clean.Thank you for a great stay ?

Value hotel. Location was great - many good options nearby. The King size beds were comfortable and large.

The hotel made a mistake to my booking. We are 2 families with young children and we reserved 2 connecting suites city view but we were given 4 separate rooms instead. I WhatsApp the sales manager Michael for help whom managed to change 2 of the rooms into one connecting room and offered free bf and transport. The heater in room 702 was also not working properly - after my hubby was done with his hot shower, I was left with only cold water and it was freezing. The AirCon was also not cleaned and has accumulated dust. The staff on overnight shift was not the best in helping us move our luggages vs what we experienced at other hotels.

Convenient location, friendly staff, clean room, will definitely come back.

We had a wonderful stay at Hanoi Exclusive hotel. The staff is very friendly and helpful. They helped us organize the transportation from the airport to the hotel. Our room is nice with a small balcony. Good location with many good restaurants nearby. We definitely will come back. Highly recommend.