Phoenix Legend Hotel Hanoi

Nothing. The pictures in the advertisement definitely taken when the hotel is still new. All the 3 rooms given to us has defective flooring, the curtains is not even clean, the aircon slot has holes. In fact the aircon in the first room has defect, it's air slot is hanging. And was told that the repairman is coming. Yes the repairman came but the point is it is beyond the check in time. Thus we insisted to assign another room, but still, that room is not in good condition also, there are holes in the floor. Also, we are wondering why they are nit accepting payment tru credit card. The girl receptionist is very arrogant in telling is that it was advised that cash payment is required. If we only have a choice, we will not stay even for a night in this hotel. Our reservation is for two nights, at first the girl receptionist is arguing with us in her loudest voice when we are complaining about the condition if the rooms, nit decent rooms, but when one if ya told her that we will file a complaint with Booking.com, she toned down.

Location is great. Many shops nearby. The staff members are friendly and accommodating.

The hotel is good considering the price yet it could be improved with a bit of renovation.

Book the hotel and receive a confirmation for the room booked. However upon arrival, the room category choice was not available and they provided us two small rooms which were in a really bad condition and were smelling cigarette. I don't recommend it.

Perfect location, right in city center, many local restaurants around.They gave me a room with very good view to the city on 6th floor :). I'm sure I could not find any room with better view than this.

Room is old. There was almost no facility and amenity in rooms or you will not use these things :).You should have your own personal hygiene stuffs as we can't expect much for such a cheap option.

My 5th floor balcony room was light and airy. If you get a good price (i paid $17 usd per night) it's great value for money as it has a fridge and kettle.

The reception staff were unwelcoming and unhelpful. The tv in my room was broken and, despite my repeated requests, they made virtually no effort to have it fixed. No extractor fan in the bathroom. Wifi didn't work. The position of the tv was a safety hazard.

Location, price

Room is different than the photos, completely different room, ants around the room, strange beds layout made to the only way to go on bed is by jumping.

I do not recommend this place—completely unprofessional, misleading, and potentially dangerous.

Extremely Unprofessional & Unsafe ExperienceI had one of the worst experiences here. I had been in contact with the receptionist since I booked online, but when I arrived at the airport and messaged them (around 3am), I was told there were no rooms available and was instead redirected to a completely different hotel—without any prior notice.When I arrived, the receptionist was asleep on the floor, and after waking up, he offered me to sleep in his own room “to help him make money.” That was completely inappropriate and made me feel unsafe as a solo female traveler.The bathroom wasn’t even inside the room, and the hotel was located next to a loud, disgusting club—not at all what was advertised.To make matters worse, the woman I had been in contact with became aggressive over the phone when I refused to book tours through her. I had already lost trust and just wanted to feel safe. I ended up packing my things and booking another hotel, even though I lost the money.I do not recommend this place—completely unprofessional, misleading, and potentially dangerous.

I love this hotel so lovely ??

Even the staff Peter at the reception so nice to me we talk alot his so kind thanks Peter Normaly Will come again to stay there

The location it’s great, in the center next to everything and in the meantime it’s quite for having a deep sleep. The place is very clean, the staff it’s very friendly and helpful. It was very nice staying there. Hope to be back soon:)

The owners were so friendly and an excellent location. Mattress was very comfortable.

An intermittent bad odour from the bathroom really affected an otherwise good stay.

Very good location, you have everything you need around your hotel.

It was cold in the room in 5th floor, there was no air conditioning for heating.

It is wonderful stay which I have the best experience. Good location just few steps to everywhere in center of the heart of Hanoi.Both owners and staffs are very friendly and helpful. They support me a lot to find out the way to explore old quarters of Hanoi. I feel look like as well as to stay at home.Especially, I would like to appreciate to the receptionist at the night shift, He do very well his job. Sure, I will come back in next time.

Absolutely great location, so many things nearby. The staff is very helpful. The young lady's smile in the morning, and the inviting welcome from the yoyng man in the evening works wonders! They are hard workers and although there doesn't seem to be that much staff they are still available 24/7 (even during Lunar new years) which is great. They also helped me with finding a nice tour to ha long bay. This may not be a 5-star hotel, but the price-to-quality ratio is great. Originally booked for 1 night to try it out, but I stayed for 6. Also got bumped for 1 night to a big room with a spacious balcony.

The rooms weren't dirty, but they felt a bit lived in and could use some extra care. However, this isn't a 5-star hotel, if you expect perfection you can better pay 10x more per night at a 4/5star hotel. For the price this hotel punches above it's weight class.

Nice spot in a good central location. They have an elevator and it's clean. The staff are kind!

They don't offer breakfast.

The staff were extremely friendly, helpful, and accommodating. We originally booked for 1 night and ended up staying for 2 extra nights. When we requested to change rooms, they did so without hesitation. The location is conveniently located in the Old Quarter near major tourist destinations.

The hotel quality reflects the affordable price. The building is old and dirty. During the first 2 nights of our stay, we were on the second floor, and I saw a cockroach in our room. The pillowcases and blankets unfortunately had dirt and small stains. However, after changing to a room on the sixth floor, we had a lovely balcony, and the room and bedding was much cleaner.

Hotel is right outside the old quarter. The room was quite comfortable, altough too small.

They wanted us to spend the first night in another hotel, probably for overbooking. We did not want to move around and after some back and forth we finally got to stay where we actually booked at.

Good location, good staff, elevator

Not clean (hair in bathroom), no water, noisy from the street. Pay $10 and stay somewhere nicer

Amazing location and very friendly staff that helps us book both a trip to halong bay and a bus to phong nha! Recommend this place. You get what you pay for the room are what you can expect with this price

Nix

The condition of the rooms are extremely poor and many things needs to be refurbished.Bad smell everywhere.

Great location, comfortable rooms, helpful staff

Can’t really fault it for the price. The rooms is on the smaller side but livable