Holiday Emerald Hotel

Breakfast, the staff, and the cleanliness.

The bathroom could have been nicer.

The best hotel we stayed in hanoi, clean, cozy and best location, best staff and accommodate us nicely

Nothing! This is worth your penny

Clean, accommodating staff, nice location and breakfast, good value for money

good breakfast, the staff were nice most especially the guy on duty at night is very helpful

the room smells like urine, the comfort room is dirty and the room door feels like someone is trying to open many times..

I stayed in this hotel for 3 nights. The staff in the hotel is very co operative. Location is great

Got in pretty late, the staff was exceptional at arranging my hotel transfer to the hotel. Really enjoyed the staffs kindness throughout the entire stay. Breakfast was lovely!

Easy access to all restaurant around the property, Staff are nice and friendly. Namely, Jenny, Timmy ,Kate and NamBreakfast staff Ana and TungHousekeeping, thuang and TuinI will recommend the hotel to my friends

Great staff, location and great breakfast.

Great location very friendly staffJenny was lovely and helpful

AC was a little weak

Holiday Emerald Hotel was a fantastic choice for our Hanoi trip! Ideally located in the Old Quarter, it’s a short walk to Hoan Kiem Lake and lively markets. The staff were super friendly and attentive, making our stay seamless with great local tips. Our room was spotless, cozy, and modern, with a comfy bed and excellent shower. The breakfast spread was delicious, offering fresh diverse options. Fast Wi-Fi and thoughtful touches like daily water added to the experience. Highly recommend this hotel for a memorable Hanoi visit!

location good, staff helpful

room had no window, could have been on the description and if so I missed it but couldn't tell what the weather was like and therefore what to wear without leaving the room, taking the lift and then looking outside and then changing if necessary. Not a big deal I appreciate but would be better if you could just look outside from your room.

The staff were absolutely wonderful. Good communication and always offering to help. Couldn’t have asked for better service.

The bathroom is dated and it isn’t very soundproof between rooms.

Our stay at Holiday Emerald Hotel was excellent. The rooms are nice, the breakfast is delicious, the location is great, but above all the staff is what makes this hotel a great choice for a stay in Hanoi.Jenny made our entire Vietnam trip so much easier to plan (book your private transfers with this hotel and you won’t regret it). We would highly recommend.

Excellent location in the old quarter. The price was very good and the beds were very comfortable. And the breakfast was really good . And the staff were soooo nice.Especially Lam. He even knocked on my door in the early morning just to give me a hug goodbye because he had finished his shift. He did a lot of special things for us when we were there - like getting me ice every night for my sore knees. He is so kind and funny. I will miss him!

Breakfast, Room. Location. Above all the team

The breakfast was great, the set many has multiple options, and the buffet style portion was also very good. the room was very large and had a large bathroom area as well. The location was very central, and we were able to walk to the main attractions in Hanoi.

The staff were very reapectful and accomodating. We arrived late check in and they welcomed us just fine. It was my sister’s bday and they gave her a small cake and made the room and bed with rose petals. Very sweet of them. Breakfast was superb we loved everything really!

I think location is good but we had to walk a few minutes to reach the souvenir shop as the location mostly are for spa. But to sum it all we dont have any complaints.

The hotel is very well located in the old town of Hanoi. The staff is very friendly and the breakfast is nice.

The location of the hotel is exceptional. Very good breakfast. Varied and different fruit every day and you can choose dishes a la carte. Very friendly staff. They arranged some phone cards for us the same afternoon we arrived. Jenny is lovely and an exceptional organizer of everything you may need. She arranged the transfer from the airport to the hotel, the cruise to Halong Bay, and the subsequent transfer to Tam Coc. Always doing her best for everything to go perfectly. It's a peace of mind to know that you are in the hands of a great professional. Thank you very much again for your loving and efficient attention.

Very good location. Big room and comfortable bed. We love how the staffs granted our request to pack our breakfast earlier than the usual start of dining to bring to our trip going to Sapa

There’s a bad smell coming out of the sink