Eternity Hanoi Hotel

friendly and helpful staffs, breakfast included

cleaness

The staff was very friendly, and tried to help meet me needs.

Room smelt like cigarettes, and I found a cigarette butt in the toilet. Sink was broken, garbage put ubder to catch water. No wake up call, though it was ordered. No heat and heater given was so bright could not sleep

Nothing, Nothing at all.. There was nothing to like about this place, what a horribal experience. Never ever going there,

Extremely Disappointing Experience – Would Not RecommendEverything about our stay was disappointing. To begin with, the staff was blatantly rude and unwelcoming, setting a poor tone right from the start. Their advertisement clearly mentioned a bag storage facility for early arrivals, but there was no designated area—our bags were left unattended near a staircase in a completely open and insecure space.The rooms were shockingly small—so cramped we could barely move around—and the same applied to the tiny, uncomfortable toilets. To our disbelief, the room didn’t even have a proper bed; instead, they had placed two flimsy mattresses together. That’s not hospitality—it’s improvisation at its worst.Cleanliness was practically non-existent. The showers were rusty and covered in mould, and to top it all off, we had insects crawling on our bed. After an exhausting day, we had to request a room change because of this. While they did give us a replacement room, the issues continued—no working fridge, and not even a power outlet near the bed for a lamp or to charge our phones.Breakfast was a whole new level of poor. We ended up going out and paying extra just to eat somewhere hygienic. The buffet area lacked basic sanitation and items were not replenished in a timely manner—it took them over 15 minutes just to bring out more butter. The dining area had no air circulation, making it stuffy and unbearably hot. To add to the discomfort, it was dimly lit, making for an unappetizing environment.This place does not live up to any of the promises made in its listing. It lacks cleanliness, comfort, and basic hospitality. I would strongly advise others to stay elsewhere.

Free mini barStaff is goodLocation is good near to Ben thahn market

This particular room is small for 2 double bedsNo amenities in Hotel.Limited Vegetarian breakfast options.

Nice traditional local breakfast offered, plenty to eat.Bathroom could be a little cleanerroom was ok, was enough for the purpose of travel

good location, best price, overall good deal.

dark in room, and abit smelly

Location

Desk staff need to learn customer service. Parking's a rip-off compared to street parking.

Affordable with breakfast

Old properly, small rooms (less than avg) Less lights and old infrastructure

I read the previous comments so I was prepared. Good location and friendly staff. Room service cleaned my room really nicely! Things worked and I did not have major issues. Internet was good, and food was okay.

A good renovation could increase the experience! The only major letdown was that there was constand water leak in the bathroom floor. They covered it with a rubber mat, but my slippers got wet every time nontheless.

The Hotel location is good. The breakfast is okay but not suitable for Asian. The receiption staff are cooperative. This hotel is recommendable. Room is ok for family.

The Hotel is small and getting old. Need more rennovation works.

Good breakfast, good service, good receptionist, good staff, very friendly and helpful.

Very nice staff

Smell in the hotelShower really rundownBed too soft

Location is good, opposite to the exhibition center, 5 mins walking to the train station and nearby coffee and restaurants.Super friendly and helpful staffHygiene is acceptable considered that the hotel is quite ancient.Breakfast is good and full.

the sound isolation should be improved.Although the hotel seems to be renovated recently, there are some leakage and mold strains in the room.

A decent breakfast, friendly staff, rooms cleaned daily. Thank you.

Good.

1. The location is closed to Hanoi Railway Station, it is very convenient for the traffic, eating and having fun.2. The hotel is very clean and tidy, the staff is friendly. It provides a simple breakfast, the food is delicious.

There is nothing poor here. If you want to find a restaurant or massage shop, you may have to walk a little further, but the distance is reasonable.

The peopleWere very cooperative and warm . They helped us a lot in finding our taxis and also food for dinner when the entire city was in lockout due to typhoon

Breakfast offerings can include a fresh or canned juice and egg preparations can be better

Good breakfast with vegetarian options. Free water provided in the room. Good location.

Little outdated but design is interesting! The staff is not very friendly, just deliver a service.

Nice room 11th floor. All comforts. Nice breakfast and helpfull staff

The location is truly the best especially if u r visiting the nearby Hanoi I.C.E exhibition for work.Hotel staff, especially the man at the reception is the best. He'll go all out to serve and assist.

The nearby construction on Tran Hung Dao road made the nearby area dusty and taxis need to detour to hotel.Hotel is indeed run down though I am pretty satisfied with the cleanliness.

Near to Railway station and Old quarter

They are charging for anything, like when i reached the hotel around 9.30 they charged me 200000 VND for 2.5 hrs early checkin